Banfield Pet Hospital - Jacksonville S Reviews 2

TrustScore 3 out of 5

2.9

8801 Southside Blvd, Suite 3, 32256 Jacksonville, FL, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Veterinarian
  2. Animal Hospital

Information provided by various external sources

Banfield Pet Hospital veterinarians provide the best preventive pet health care for your cat, dog or other pet. Open late and on weekends, and conveniently located, Banfield is there for you and your pets.


Contact info

  • 8801 Southside Blvd, Suite 3, 32256, Jacksonville, FL, United States

  • (904) 363-3395

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Banfield on south side blvd is no doubt…

Banfield on south side blvd is no doubt the worst vet clinic I’ve ever visited, I took my pup in to have a small growth on his side checked out, was told to bring him in @ 9.AM….I explained that being a rescue he had separation issues as of 5.30 that afternoon they still haven’t seen him,after several phone calls I decided I’d had enough and went to get my boy, make this shorter, I demanded they bring him out, so while I waited impatiently they rushed to look at him, and told me they didn’t know what the growth was and that I should take him somewhere to have it checked, so they gladly lightened my wallet for $ 300.00 + and waiting 9 hrs I am more than irritated, Banfield isn’t capable of caring for a sewer rat ! In my opinion

August 9, 2022
Unprompted review
Banfield Pet Hospital - Jacksonville S logo

Reply from Banfield Pet Hospital - Jacksonville S

We're sorry that you were frustrated with your pup's visit, Kevin. We'd like to speak with you more about your experience. Please email us at BanfieldCares@banfield.com with the full name, phone number and email address on your account, so we can follow up with you.

Rated 1 out of 5 stars

I started paying $30.00 a month for the…

I started paying $30.00 a month for the Banfield Wellness plan and now they charge me $86.00 a month. My little dog is going to die because anywhere, any location in this city (I've called many) can see my poor sick baby. They said to go to the emergency room, we don't have a veterinarian available.' 🤷‍♀️

December 29, 2021
Unprompted review
Banfield Pet Hospital - Jacksonville S logo

Reply from Banfield Pet Hospital - Jacksonville S

We're sorry to hear about the challenges you've had making an appointment, Adna. If you're an Optimum Wellness Plan member, don't forget you can also access Vet Chat and talk to a vet 24/7 from the Banfield website or app. We'll share your concerns about scheduling and availability with the team and help them find a scheduling solution. If you would like to discuss this with your local hospital's leadership team, please email us at ​​BanfieldCares@banfield.com with your account details and the best way for us to reach you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look