They destroyed my puppy . She had to be put down at 5 months old. Stay away from this awful place.
On November 8th, 2024 I took a beautiful two month old shistzu puppy for a complete health check up at Banfield,North Heaven, with Dr Cardona. She attested my puppy was healthy before taking her to a back room and adminitering an intranasal bordetella vaccine. Before we got home, my puppy was already vomiting and visibly sick. 10 days later she passed out for the first time, from lack of oxygen. Little did I know it'd be the slow and agonizing end of her. My many attempts to get help were either dismissed or minimized and the lack of treatment for almost three months caused my puppy a collapsed trachea which prevented her from breathing. Banfield North Heaven, specifically Dr Crystal Cardona and dr Brocklehurst were involved in my 5 month shihtzu puppy to have a collapsed trachea and be put down at only 5 months old. Dr Cardona administered my 2 month old puppy an intranasal bordetella vaccine which immediately made her very sick. Despite my many attempts for help, she was ignored by both vets cited above, for almost three months,before getting any meaningful help. By then, my puppy was diagnosed with an inflammed and collaped trachea. She couldn't breath and I had to make the excruciating decision to put her down at 5 months old! The vets are uncaring and incompetence. The staff is rude and disorganized. Search the web and you'll find many cases similar to my situation, due to Banfield’s malpractice and incompetence. I hope the State Board finds them liable. Stay away.