Extremely Disappointed with Banfield…
Extremely Disappointed with Banfield Pet Hospital – No Accountability and Poor Communication
I took my dog to Banfield Pet Hospital in Schererville, Indiana, on March 17th for a routine checkup due to concerns about his overgrown nails and a small dent in his tail. Upon arrival, everything seemed fine—he was walking, barking, and energetic. However, what should have been a simple visit turned into a horrific experience for both my dog and my family.
During the exam, the team drew blood from behind his jugular, and when they returned him to my mother (who took him in on my behalf), he was yelping uncontrollably, clearly in severe pain, with his mouth swelling in real time. Instead of acknowledging the situation, Dr. Mullins dismissed it as potential gum disease and did not take immediate responsibility for what had happened.
Following their advice, we took him to an emergency pet hospital, but his mouth was so swollen and painful that they couldn’t even properly assess the initial concerns we had about his kidneys or tail. Instead, we were forced to focus solely on his mouth, leading to excruciating pain medication costs and additional vet visits.
I returned to Banfield days later, seeking answers and accountability. Dr. Martin, a field supervisor, was present and appeared concerned, but much of the conversation revolved around whether Banfield would cover any costs rather than addressing the real issue—what had actually happened to my dog. They insisted on an X-ray, claiming it was necessary for a dental specialist to evaluate the damage. At no point was I informed that this X-ray would cost $270+. Instead, they waited until after the procedure to spring the fee on me.
This entire ordeal has cost nearly $3,000, and yet Banfield has shown no real accountability, offered no follow-up, and failed to communicate effectively throughout the process. The lack of transparency, dismissive attitude, and failure to properly inform me of costs upfront is completely unacceptable.
I would strongly caution other pet owners before bringing their beloved animals to this location. What started as a simple checkup turned into a nightmare that caused unnecessary pain and suffering for my dog, not to mention financial and emotional stress for my family. I expected professionalism, care, and accountability, and I received none of the above.
Banfield, do better.