BeoSound level is a fantastic product regarding materials and sound, but the software is horrendous. Have had nothing but problems with the unit and in the first year or two I had to reset th... See more
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Started out really well…had a pair of headphones under warranty. Then they slow-walked everything once they found out it was still under warranty. I’ve been waiting weeks for a return shipping label... See more
Company replied
I’ve purchased Bang and Olufsen E8 and only lasted few months then got replacement with Beoplay EX in 2022 working brilliantly till only the same problem occurred again, one of the earphones battery d... See more
Company replied
I find it extremely disappointing that a pair of headphones which still retail at £300, fail after 3.5 years. Ie 6 months out of warranty. Not good value for money. And then to be offered 30% 0ff... See more
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Company details
Written by the company
Firmly grounded in our more than 95 year history in Bang & Olufsen, we seek to deliver best sound and acoustic performance in our class of products. We adapt technology to fit human needs and design our products in ways that makes them express how they want to be used and by whom. We are always honest in our material choices and pay attention to every detail in the design and assembly. We hope you will share our passion to make beautiful music. https://www.bang-olufsen.com
Contact info
Bang & Olufsen Allé 1, DK-7600, Struer, Denmark
- +45 9684 1122
- www.bang-olufsen.com
2.3
Poor
5K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Great service at Selfridges concession
We recently shopped at the concession in Selfridges and were so impressed with the service. Will spent ages kindly talking us through everything (we knew nothing so there was a lot to explain) and Fabrizio (who took our payment later) was great too. We’ll be coming back soon to complete our home set up.
November 25, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Jo,
Thank you for sharing your positive feedback with us. We are really glad to learn that you're happy with the services received in our B&O Selfridges store.
If you ever have any questions or require assistance, please feel free to reach out via https://www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
Generally great
I've personally had amazing experiences every time I've been into a B&O store. Also all the products I've had from them have been fantastic.
The sound is generally a little clinical for most people but I really enjoy that. Quality is second to none in the consumer electronics business, so you get what you pay for.
That said, they're not perfect. My old H9 series headphones haven't survived particularly well over the years and nor have my E8 in ears. But given how old they are they still outlived things from other brands.
Sometimes the pricing is just ludicrous and sometimes it's very reasonable. Seems to be a mixed bag here but not every product is designed for every consumer and this is certainly the case here.
November 1, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Brett,
Thank you for sharing your positive feedback with us. We are really happy to hear that you're enjoying our products and services. It is an important objective for us to manufacture products that are as reliable as possible, and we do invest extensive resources into making sure our products are of the highest possible quality.
If you ever have any questions or require assistance, please feel free to reach out via https://www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
Defect Avant55 again
Defect Avant55 again, this time wont speakers roll up
November 25, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Stefan,
We are sorry to learn that your Beovision Avant 55 speakers are not rolling up. We are happy to help. Please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact so that we can provide relevant assistance.
Kind Regards,
Bang & Olufsen Customer Care
Migraine inducing headphones
The headphones are so heavy they are designed to give you a migraine and leave a dent in your head! The cushioning is too hard for more than an hours use. Poor noise cancellation and rubbish mic, not worth the price or service at all.
November 18, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Sarah,
We are sorry to learn that you're not happy with the ergonomic design and fittings on your headphones. At the same time, you're experiencing poor noise cancelation and mic performance with the headphones We would really like to look into your case again, in order for us to do so, please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact.
Kind Regards,
Bang & Olufsen Customer Care
Don't buy if using on expensive keyboards.
Bought Beoplay headphones from BandO Copenhagen costing over £400, and made it clear that these were only to be used on a Yamaha Genos Digital Keyboard. I was assured they would work perfectly and the sound quality would be superb. Nothing is further from the truth. The sound is distorted so much that I've reverted back to my cheap £13 headphones. Totally disappointed.
September 17, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Steve,
We're sincerely sorry to hear that you are unable to use your headphones with your Yamaha Genos Digital Keyboard. Please reach out to us via https://www.bang-olufsen.com/en/support/contact with more information about your headphones and we will be more than happy to review your setup and assist you further.
Kind regards,
Bang & Olufsen Customer Care
Reply from Bang & Olufsen
Hi Dawit,
Thank you for taking the time to leave your review. We are happy to hear that you are satisfied with the quality of your products. If you ever face any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
Buy and forget
Speaker BeoPlay A1 stopped working 3 years after purchase. Since the company only deals with replacements and only within the warranty period, I can throw the 250 EUR product in the trash. B&O never again.
Dear B&O team. Your answer is dogmatic. I do point out the fact that YOU DONT PROVIDE AFTER WARRANTY SERVICE ! It means that after 2 years your terrible expensive products are determined to trash basket.
October 31, 2024
Unprompted review
Reply from Bang & Olufsen
Hi there,
Thank you for sharing your review. We're sorry to hear that your experience with our warranty service hasn't met your expectations. If you are facing any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
EDIT :
Thank you for updating your review. We understand your frustration and apologize for any inconvenience. Please be informed that as per our warranty terms and conditions, portable Bluetooth speakers can't be repaired outside the warranty period as if they were found to be faulty during the warranty period, they would have been replaced in order to ensure the quality standards set by Bang & Olufsen. If you need any assistance, please don't hesitate to reach out to us via https://www.bang-olufsen.com/en/support/contact, we would be happy to assist you.
Kind regards,
Bang & Olufsen Customer Care
Amazing products and service.
I made a smooth and straightforward online purchase from Bang & Olufsen.
Great service and amazing products.
October 31, 2024
Unprompted review
Reply from Bang & Olufsen
Hi there,
Thank you for taking the time to share your review. We are happy to hear that you have been satisfied with our products and the service provided. If you ever face any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
The looks are very good
The looks are very good. But you need to be one engineer to understand and remember how it works.
We have a theater television and 5 wireless speakers and it all works difficult together.
October 28, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Aad,
We are sorry to learn that you're facing difficulties in operating your Beovision Theater with other 5 wireless speakers. We are glad to help. Please send us further details on your setup and issue via https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Horrible customer support for lost warranty return
Horrible customer support. Sent my Beosound Balance in for repair as per their instructions and UPS seem to have lost the parcel. Customer support refuse to contact UPS for any claim and outright refuse to honor warranty because of a so-called discrepancy with the product registration/name. I cannot submit a UPS claim as my UPS account isn’t linked to the B&O’s UPS account.
They also undervalue the item on the Pro Forma shipping invoice (£100 vs actual value of £2400) knowingly misinterpreting item values with couriers.
This company violates consumer rights and doesn’t even try to hide it. Further legal action will be taken if this isn’t remedied.
Support case number: 1220595
October 26, 2024
Unprompted review
Reply from Bang & Olufsen
Hi there,
We are sincerely sorry to hear about your experience with the warranty claim and that your parcel is seemingly lost. Rest assured that we will do our best to assist you.
Upon checking our system, it seems that there are some missing details and discrepancies with your warranty claim, which are crucial for us to investigate the lost parcel with UPS. We have reached out to you again in reply to your message via X (previously known as Twitter) prior to the submission review requesting further details. We will also update your support ticket 1220595 and request the necessary details for our investigation.
We once again apologize for any inconvenience caused by this situation and we reassure you that we are doing our best to resolve it as efficiently as possible
Kind regards,
Bang & Olufsen Customer Care
Extremely courteous and knowledgeable…
Extremely courteous and knowledgeable sales and installation staff. Prices a little high, but commensurate with the quality and reliability of the products.
October 10, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Michele,
Thank you for reaching out, and for your kind words. We are glad to learn that you had a great experience with the purchase and installation of your product, and we're always here to help. If you have any other inquiry, please contact us via this link: https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Spent over £30K with a B&O shop that…
Spent over £30K with a B&O shop that now no longer exists. Was sold the dream of owning expensive products that would last a lifetime because of the build quality reliability and back up service. Unfortunately none of this is true. A £12500.00 tv should last longer than 8 years with limited use. This made our £10K speakers absolutely unusable as they are Wi-Fi. I now understand that most of the products are produced in China but come with a price tag that just does not justify the quality. I have now had to sell my speakers BEO 17 & 18 my A9 my Avant 75inch with remote wall bracket. What a complete and utter waste of money. We were completely lied to about this Brands quality and reliability. To anyone reading this DO NOT waste your money on any of this Brands products you will regret it!!
October 21, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Shelley,
We are sorry to learn that you had to sell your B&O system due to your Beovision Avant no longer working, and we'll be happy to help. Customer satisfaction is very important to us, and we want to make sure we reach a positive outcome. Please contact our Customer Care via this link: https://www.bang-olufsen.com/en/support/contact and we'll gladly assist you further.
Kind regards,
Bang & Olufsen Customer Care
Shockingly Bad Support
I am truly shocked with my support experience. I just needed to get information about a second power cord for my $4000 Beosound 2, and the call center person literally would not answer my question without a serial number. She had no idea what B&O even sells. (Seriously, she didn't know it was a speaker). If I called any luxury brand (Mercedes Benz, Louis Vuitton, Montblanc, Rolex) at the very least I would expect a person knowledgeable of the product. She put me on hold 3 times so she could read whatever script she could find. Then she hung up with me and probably took a call to help someone with their cable bill. COME ON B&O. I'm considering returning the speaker. What will happen if I actually have a problem.
October 21, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Jack,
We're sorry to learn that you were not satisfied with the support received and that your question was not answered to your satisfaction. Please know that we will do our best to help you with your concern and we apologize for the kind of experience you had. To properly assist you, could you please provide the support case number so we may review the matter further? We look forward to hearing from you.
Kind regards,
Bang & Olufsen Customer Care
BUYERS AT GREAT RISK
BUYERS AT GREAT RISK
1224471 case number
I purchased the B&O H100. I returned after a few days on 24/9/24 and thought the process would be straightforward, especially given that their website states '30 DAY RISK FREE TRIAL'.
The parcel has remained in a warehouse since the 9/10/24. Worse still, I have been told that unless the item is received by B&O, B&O will not issue a refund. At first, I thought the issues would be resolved between UPS and B&O, but after contacting B&O 4 times, the parcel is stuck. Also please be aware that products purchased from UK, if faulty need to be shipped to Germany.
October 9, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Shamila,
Thank you for taking the time to leave your review. We are sorry to hear that you have experienced issues with the return process. Kindly note that as per our return terms and conditions, the refund will be issued once the parcel arrives at our facility. Please be reassured that you will be updated on the status of your return via email on the ticket number provided. If you need any further assistance, please feel to get back to us on the opened ticket. We would be happy to assist you.
Kind regards,
Bang & Olufsen Customer Care
We love our new Beosound level
We love our new Beosound level, the sound is truly excellent - it’s a great entry price for the quality of product you get plus it looks beautiful on the wall - a piece of functional art - I’ll be buying from b&o again / and thanks for the great customer service!
October 1, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Richard,
Thank you for taking the time to write your feedback. We are delighted to hear that you are enjoying your new Beosound Level and are satisfied with the customer service experience. Rest assured that we will do our best to continue improving and exceeding expectations. If you have any questions or suggestions, feel free to reach out to us any time via: https://support.bang-olufsen.com/hc/en-us/articles/360042167451-Contact-Us
Kind regards,
Bang & Olufsen Customer Care
B&O Nexus in Herning is fabulous.
B&O Nexus in Herning is fabulous.
Perfect ambiente, personal and products.
All of staff are very friendly and professionaly; especially chief & owner, Kenneth Lauritzen.
October 3, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Tom,
Thank you for sharing your positive feedback with us. We are glad to learn that you're happy with the experience you have had with our B&O Nexus store.
If you ever have any questions or require assistance, please feel free to reach out via https://www.bang-olufsen.com/en/support/beoplay-contact.
Kind regards,
Bang & Olufsen Customer Care
Sound is nice but power is a bit…
Sound is nice but power is a bit missing. Bose makes better but is is more expensive. The app of B&O requests each time a geolocalisation, this is not practical at all. Better is to use specific apps to adjust the sound as SpotiQ for exemple
October 12, 2024
Unprompted review
Reply from Bang & Olufsen
Hi there,
We are sorry to learn that your product is not as powerful as you expected, and the app is asking you for location permissions. We are always here to help. Regarding the sound, we recommend you testing the different sound modes in the B&O app to see if this helps. Regarding the location permission this is a requirement from Android OS. We truly hope that this information helped, as we want you to have the best experience. If you have any other inquiry, please contact us via this link: https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Absolutely the worst "Customer Care…
Absolutely the worst "Customer Care Team" I have ever come in contact with. After just 2 years my $400 ear buds stopped charging, I work in a lab and only use these ear buds in a clean, dry environment so there shouldn't really be any issues. And a product as "prestigious" as B&O should last for much longer than that. However, they did not. So I contacted their "Customer Care Team". At which point I was offered access to their refurbished website and in writing was told "my offer would not expire until I made a purchase". And then a few months later B&O closed the Refurbished website. I contacted them again regarding my offer which was now seemly void and they offered 30% a new product so again I was asked to pay at minimum another $280 for a pair of headphones I know will not last more than 2 years. I voiced my concerns again to the "Customer Care Team" and was bounced around from team member to team member. Until I finally asked for a supervisor to contact me directly. They told me one would and they never did. After over 40 emails asking for a resolution and a supervisor to call me I receive an email saying that there was nothing else that could be done and a supervisor would not be calling me. So now I am left with a crapped out set of $400 headphones and no resolution.
When buying a luxury set of headphones one should expect and receive a luxury service experience and B&O is FAR from that. I would not trust B&Os "Customer Care team" and if you are thinking of buying a set of headphones I would spend your money elsewhere and get a better set with better service
October 8, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Colin,
Thank you for your feedback. We sincerely apologize for the frustrating experience you've had with our product and customer service. Your concerns regarding the durability of the earbuds and your experience with the refurbished offer are being taken seriously. If you need any further assistance or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve.
Kind regards,
Bang & Olufsen Customer Care
Bournemouth B&O
Bournemouth B&O Store is a great shopping experience with knowledgable staff and the full B&O range.
September 28, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Stuart,
Thank you for reaching out and for your kind words. We are glad to learn that you had a great experience at a B&O store, and we're always here to help. If you have any other inquiry, please contact us via this link: https://www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Staff was very helpful explained excellent product very well
Staff was very helpful
September 20, 2024
Unprompted review
Reply from Bang & Olufsen
Hi Martin,
Thank you for sharing your review. We are happy to hear that you are satisfied with the service provided. If you ever face any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help.
Kind regards,
Bang & Olufsen Customer Care
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