Bannatyne Reviews 

Wanted to freeze my membership. Put on the form . Cancel by mistake , had 3 phone calls from the gym . Three times I said I made a mistake. Wanted to freeze it . Said no problem. Will do it now . 2 days later Got a email from head office. Saying sorry you are leaving , phoned again . Said was going to change it. Still the same . Left hand does not right hand is doing.

Hi they recently changed our gym set up at Rotherham, they reduced the amount of sit down cycles from 2 to 1 now you have to wait. They reduced the amount of rowing machines from 4 to 2 and one is now broken and has been awaiting repair for over 4 weeks! The one that is working the feet restraints are worn so they do not hold your feet in place, I’ve reported this twice but this still awaits parts. The gym works well although the equipment I’ve mentioned is not always in great demand so it feels it’s not a priority for repair. In this day & age of next day/same day delivery from almost anywhere in the UK & EU 4 weeks seems a poor effort.

I had an absolutely appalling experience at Bannatyne Chingford and, after being asked to contact Customer Services, I did exactly that. One part of their response has left me absolutely furious. They stated that there were "no other complaints that day," which clearly implies that my experience either didn't happen or isn't credible. That is an insulting way to treat a paying customer.

The facilities were completely unacceptable. The changing rooms smelt unpleasant, the jacuzzi wasn't working, only one shower in the pool area was operational, and both the steam room and shower area smelt foul. This is supposed to be marketed as a spa experience, yet there was no sense of cleanliness, hygiene, relaxation or wellbeing whatsoever.

To make matters worse, after paying £178 for myself and my friend, their solution was simply to invite me back for another day. Why would I want to repeat such a dreadful experience? I refused, because I have no confidence that anything would be any different.

Calling this a spa is misleading. It felt like a basic swimming pool with broken facilities and poor hygiene standards. Instead of taking responsibility, they chose to dismiss my concerns by suggesting that because nobody else complained, my experience somehow wasn't valid.

I have repeatedly tried to escalate this matter, yet I keep receiving the same generic, dismissive response. It's a shocking example of poor customer service and a complete lack of accountability. If this is how Bannatyne treats customers who raise legitimate concerns, it speaks volumes about the standards of the brand!

Went to Bannatynes Ashford in Kent on a twilight spa treat from virgin experience which was a gift.
It was run down and no staff. The poor girl on reception was running between there and the cafe. No coffee or hot things as she couldn’t do it. Only cold drinks from the fridge.
The pool and hot tubes looked worn out and stained from the chemicals in the hot tub.
The changing rooms were good though.
Had a facial but not impressed. No head band on so my hair was so greasy I had to wash it 3 times the next day!
Would not recommend it and it cost £99 for two. Not worth that for rubbish facility’s and a 20 min treatment.

Shocking customer service, never take a membership with Bannatynes. It’s harder to get out of their membership than a jail .

Absolutely no people skills or understanding and happy to use the threat of debt collections.

Wife had to leave her job due to medical reasons and then fell pregnant but according to Bannatynes these aren’t valid reasons!

I've had a fantastic experience at Bannatyne Fitness Centre Rotherham. The facilities are always clean, well-maintained, and equipped with everything needed for a great workout. The atmosphere is welcoming, and the staff are friendly and professional.

A special mention goes to Jemma, the Sales Manager, who was outstanding from start to finish. She was incredibly knowledgeable, approachable, and took the time to answer all my questions without any pressure. Her professionalism and genuine enthusiasm made the whole joining process smooth and enjoyable. Jemma is a real credit to the team and played a big part in making me feel confident about becoming a member.

I would highly recommend Bannatyne Fitness Centre to anyone looking for a high-quality gym with excellent customer service.

I had a back massage back last may my therapist was Sophie and she was amazing. I had back surgery back in 2018 and she was super accommodating and making sure I was comfortable. Making sure the pressure was perfect and not too much

Spent £100 on a spa day with treatments for 2 as a special gift for my wife. We arrived 25 minutes late due to unexpected circumstances and were refused the treatments entirely.

What was most disappointing was the complete lack of flexibility or meaningful resolution afterwards. Despite multiple emails explaining the situation and requesting a goodwill rebooking or treatment credit, every request was refused.

Offering spa passes instead of the treatments we actually paid for does not feel like a fair resolution. Very poor customer care and an extremely disappointing experience.

Lovely wee flat but noisy neighbours. Partying all night didnt get a wink of sleep. Really disappointing. If i could have gone home at 2am i would have. Wouldnt stay here again sorry

Very disappointed with this gym, over filled with people and no equipment available, despite the contract saying 30 days notice to leave you need to basically give 60 days notice otherwise they will charge you another full month membership, i gave my notice on 10th June but they are making me pay up until 31st july. Also the minimum 12month membership plan is an absolute joke. Proper money grabbers I would avoid at all costs
Strongly would not recommend at all.

I recently spent a spa day at Bannatyne Hastings and had a wonderful experience from start to finish.

On arrival, I was greeted by Lisa, who was friendly, professional, and incredibly welcoming. As it was my first time visiting, she immediately put me at ease, took the time to explain everything, and made me feel comfortable and well informed.

The facilities were extensive, clean, and well maintained. There was plenty to enjoy throughout the day, and the atmosphere was relaxing without feeling overcrowded.

I also had a treatment with Alisha from the spa team. The spa area itself was calm, welcoming, and spotless, creating the perfect environment to unwind. Alisha was excellent—professional, knowledgeable, and attentive throughout the treatment. She made sure I was comfortable and delivered a truly relaxing experience that left me feeling refreshed and rejuvenated.

Overall, it was a fantastic day. The excellent customer service from both Lisa and Alisha, combined with the quality of the facilities and treatments, made for a very enjoyable and relaxing experience. I would happily recommend Bannatyne Hastings and look forward to returning.

Staff are great but customer service is terrible. Looked to cancel no easy cancellation option online only freeze , direct debit canceled this triggers response and was told it has to be in writing and would need to pay another months fee argued the case and was given the company line ITS IN THE T&Cs no help whatsoever, i would have signed back up when I was able, but absolutely not now i wil go elsewhere, to another gym who value their customers.

Had an induction with Chloe Pearce, she is very friendly and easy to talk to. I found her very interesting and informative.
Chloe advised me what areas I needed to concentrate on, as I told her how I wanted to better myself.
She showed me some exercises using the machines at the gym which would benefit me.
I also take a class with her which I look forward to going to. I do sometimes find it hard work but no pain no gain. She walks between the class to make sure we are doing it right and is very professional. The actual class is always full and you have to book early.

Had a 1-1 session with Courtney jones. Explained what I wanted and together we came up with my plan Very patient
Explanation of the equipment I need to use
Thanks Courtney

I received a voucher for a 30-minute spa treatment for two, which included an afternoon tea-style lunch. However, after redeeming the voucher, it stated that the treatment duration was only 20 minutes—this is misleading and not what was originally advertised.

On the day of my booking, my dad was admitted to hospital, meaning I was unable to attend due to circumstances entirely outwith my control. While I appreciate there are cancellation policies in place, I reasonably expected some level of understanding or flexibility given the situation, at the very least the option to reschedule.

Unfortunately, the response I received from your staff was extremely disappointing. The individual I spoke to showed no empathy whatsoever and made no effort to assist or explore any possible resolution. The lack of compassion and unwillingness to help in what was already a distressing situation is unacceptable and falls well below the level of customer service I would expect.

Bannatyne's is not somewhere I'd be looking to rebook.

Very helpful reception staff. Had issues with the app but IT support was fabulous. Only used the swimming and spa facilities which are excellent and one class which was circuit. The staff were brilliant. Explanations and support throughout the class. So far a great experience 🥰

Overall the gym is great, clean and the staff are polite.
What annoys me is people not putting their weights back after use and leaving them on the machines, dumbbells not in the right place for their weight (even first thing in the AM which means gym staff didn’t check) and people coming into the changing room from the pool without drying so making the floor wet.

Joined here years ago just after it opened. Left when they did away with classes and tried to do classes via video.
Rejoined when they got rid of this. Had to cancel due to cancer treatment 2021 still charged for a months fees. Then after two years treatment re-joined was fine for a few months but from 2 years chemo have been left with a number of problems and needed a number of times put membership on hold due to a number of falls from chemo treatment. Left wristband with them over year before, then Nov 25 decided to give notice but said put on hold and if my condition improved I might try again. Unfortunately that was not an option and I cancelled direct debit. Finance dept get in touch and I message then twice start of May. Now I am getting messages from Lorraine saying as my message was not worded correctly for their cancellation policy I still owe money. I call and another manager Chantelle refused to speak with me.
Don’t get sick while a member with this bunch not used gym since dec 2024 still paid for it and they still expect payment despite giving six months notice.
When I gave the notice back in 4/11/25 they never said the wording was incorrect for their policy, so how am I meant to know?
Refused to speak with me what am I meant to do, how very very unprofessional!

I find the gym very poor and tired for the money the not at all happy with it at all.

Overall the centre has good facilities. Unfortunately it is not the cleanest place. The pool water is very cloudy and the steam room is filthy. The changing room toilets had urine on the floor.