Banstead CoachesReviews 

15
TrustScore 4 out of 5

4.1

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Company details

  1. Bus and Coach Company
  2. Transportation Service

Written by the company

Banstead Coaches are a fourth generation family business in Banstead. Whether you need coach transport for a single journey or on a regular contract - we can help you with over 70 years experience.


Contact info

4.1

Great

TrustScore 4 out of 5

15 reviews

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4.1

All reviews

(15)

1 review in the last 12 months

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Rated 5 out of 5 stars

Wedding Hire

We used Banstead Coaches for our wedding transport. We wanted to give our guests the option of not having to drive to our Wedding so we decided to hire a coach. Made our day less stressful. The coach driver was professional, friendly and super accommodating for everyone on board. We could not fault the service here!!

May 15, 2026
Unprompted review
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Reply from Banstead Coaches

Thank you for taking the time to leave us a review, and we are very glad we could assist in a small part of your special day! We hope you had a lovely day!- Team Banstead

Rated 1 out of 5 stars

No toilet on board very bad experience Banstead Coaches

No toilet as Driver said to exspensive to empty was in quite a lot of pain as a result of this I was not the only one as quite a few people were quite upset about this lovely toilet but kept locked

June 11, 2025
Unprompted review
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Reply from Banstead Coaches

Good Afternoon,
It is disappointing to read this review as this is something we have already discussed directly with yourself when you called. As explained to you when you called to discuss this our 53 seaters are hired out with no toilets. Unfortunately we were unable to continue the conversation as you hung up on our office staff.
We work with trip organisers to arrange comfort stops on journeys when requested and if a stop is requested on route then we endeavour to do this. As advised previously you were advised to speak to your trip organiser about this, as this is something they are aware of and a condition they accept on booking.
As a small family business we feel this is an unfair review for a service that is not offered and has been discussed. We have shared your review with your trip organiser to communicate with you further.
Kind Regards
Aimee
Banstead Coaches Limited.

Rated 5 out of 5 stars

Wedding hire - amazing experience

We hired Banstead Coaches for our wedding to get everyone from the hotel to the venue and back again. The communication was fantastic, the driver prompt and all our guests said how clean the coach was. We had a lost item which was not on the coach but the team were so helpful in checking the coach out of hours to ensure it was not on board (later recovered elsewhere). The whole process was hassle free and and allowed us to enjoy our day without any worry.

We would highly recommend and should we have an occasion to, would use again without any hesitation!

Thank you to the Banstead Coach team!

Karen and Andy

April 17, 2025
Unprompted review
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Reply from Banstead Coaches

Thank you for taking the time to leave us a review, and we are very glad we could assist in a small part of your special day! We hope to be able to assist you again in the future - Team Banstead

Rated 5 out of 5 stars

A great day out in Hampshire

A great day out to Whitchurch Silk Mill and Bombay Sapphire Distillery. Perfect timing with the usual ability to find ways around the traffic jams. The weather was unkind with torrential downpours and flooding but at both venues our driver Chris was ready with a large umbrella and a step board to get us safely over the puddles and in and out of the coach. Excellent service from a great team, we’ll have more adventures next year. Cheam Probus Club

September 26, 2024
Unprompted review
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Reply from Banstead Coaches

Thank you for taking the time to leave us a lovely review. We appreciate your continued custom and look forward to more adventures next year! Kind Regards, Team Banstead

Rated 5 out of 5 stars

The coach provided by Banstead Coaches…

The coach provided by Banstead Coaches was a 53 seater Mercedes make, for the three different days out we hired it for, we had the same Driver, Kevin who was very professional in his job, getting us to destinations on time and back again
We have used Banstead Coaches in my time over 12 years, very comfortable, economic pricing, professional company to work with

September 3, 2024
Unprompted review
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Reply from Banstead Coaches

Thank you for taking the time to leave us a lovely review, we are glad you enjoyed all your trips this summer and look forward to continuing to work with you! Kind Regards Banstead Coaches Team

Rated 5 out of 5 stars

Another very successful trip to…

Another very successful trip to Chichester

We have been using Banstead Coaches for many years and have always had good service. They are reliable and the coaches are comfortable and well looked after. The drivers are experienced, friendly and helpful. On this occasion our driver, with no warning, was faced with a road closure which meant he had to get to the A3 by very narrow lanes with lots of bends. He kept his nerve when edging past a large lorry of hay and also a very disgruntled cyclist, who had to dismount for a few minutes. We all clapped when he made it to a normal road.

August 28, 2024
Unprompted review
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Reply from Banstead Coaches

Thank you for your lovely words, we are very glad to hear you enjoyed your trip and look forward to many more trips! Kind Regards Banstead Coaches Team

Rated 1 out of 5 stars

Unfortunately very poor behaviour by…

Unfortunately very poor behaviour by the driver and an unhelpful follow up. Cannot recommend.

May 8, 2022
Unprompted review
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Reply from Banstead Coaches

Dear Mr Shaw; We are sorry to hear you didn't enjoy your experience with us. I can see that we did a thorough investigation and follow up to your complaint which we dealt with directly with yourself; Best wishes; Banstead Coaches Limited.

Rated 5 out of 5 stars

Fabulous service all round

First time using Banstead Coaches and what a pleasure it was. We were transporting 39 athletes from Sutton to the start of the London Mini Marathon very early on a Sunday morning. The whole process from start to finish was faultless. Office staff very helpful & our driver was lovely. Would highly recommend.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

A reliable, trustworthy company

As a member of a small association which organizes visits to gardens/landscapes within a day's drive of London I have been using Banstead Coaches for these trips for many years: at least 7 or 8, probably more. They provide an excellent service: the booking process is highly efficient, friendly, helpful and accommodating. Their coaches are of a good standard and always clean and comfortable. Their their drivers are excellent often going above and beyond in order to ensure each of our trips is a success. I cannot recommend them too highly.

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service for wedding transport

We used Banstead Coaches to transport 75 guests between the church and reception venue on our wedding day, so were carrying precious cargo in the form of all our family & friends and it was vital that they were on time so we could keep to schedule on the day. Their service leading up to and on the day was second to none. We had to move our date twice on account of CV19, and even on our third date needed to change the coach plans in order to comply with the extension of social distancing restrictions. At each of these junctures, the Banstead Coaches team stepped up to our requirements and showed genuine empathy at a stressful time when we needed it along with flexibility from our suppliers. To top it all off, we were even given a lovely card and gift of some Mr & Mrs champagne flutes given to our best man to add to the gift pile.
Overall, I would highly recommend to other couples using a great family run business like Banstead Coaches when planning their big day in and around London.

August 13, 2021
Unprompted review
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Reply from Banstead Coaches

Dear Chris;

Thank you so much for the lovely review; it was a pleasure to be a part of your big day and we hope to be able to assist with any future transport needs! We wish you and your wife all the best :)

Best Wishes
Aimee
Banstead Coaches Limited

Rated 5 out of 5 stars

Lovely family run company

Lovely family run company. Very reliable and have used them for years now! Never had a problem with any of the drivers they’ve always been great and the girls in the office are very efficient and helpful. Would recommend to anyone!

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

I have known and been using Banstead…

I have known and been using Banstead coaches well over 10 years now and can not fault them one bit, they are a outstanding family run business who's drivers are efficient and Aimee in the office is outstanding and always will to above and beyond to help. Would definitely recommend!

August 13, 2021
Unprompted review
Rated 1 out of 5 stars

Wreckless and dangerous drivers !!!

Wreckless and dangerous drivers !!!! Got Undercut by 2 of their coaches !!! On a 20mph road ! They could have easily crashed into me. ! Speeding too!! Don’t let your kids ride in these coaches. Drivers are maniacs.

June 24, 2021
Unprompted review
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Reply from Banstead Coaches

Dear Ms Fiscus;

We apologise for our delay in replying on here; as a small family business we weren't aware of this page! We thank you for bringing this to our attention at the time via email and trust that we have spoken to you directly to investigate the matter further. We are glad we was able to address the issue as we take matters like this very seriously.

Best Wishes,
Aimee
Banstead Coaches Limited.

Rated 1 out of 5 stars

We were told that we had inconvenienced…

We were told that we had inconvenienced the director of the company when we called the number on their website to ask for help while 29 tired students were waiting at the airport for a coach booked through Banstead Coaches. I personally will not be using this company again.

June 19, 2019
Unprompted review

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