Banyo Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff who provide professional guidance, offer valuable recommendations, and keep buyers well-informed throughout the entire purchasing process. People purchasing bathroom and heating items note that orders generally arrive promptly, prices are competitive, and the products received are of excellent quality. Some reviewers were not happy with occasional delivery delays caused by external couriers or suppliers, and a few mentioned experiencing minor issues with missing parts in their initial shipments. However, buyers emphasize that the support team works hard to resolve these unexpected setbacks quickly and efficiently.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, competitive pricing, and availability. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrivals and excellent... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful phone advice and... See more

Service

Consumers find service to be exceptionally positive, praising the helpfulness and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said th... See more

Rated 5 out of 5 stars

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circu... See more

Rated 5 out of 5 stars

Had a couple of issues with my order, first with part of the order missing and then the item sent from the manufacturer had some fittings missing. I never judge a company by their mistakes as these th... See more

Rated 5 out of 5 stars

Really helpful and proactive agent, sourcing an additional product that wasn't initially listed on their own website. Very competitive price and order arrived on time. This is my second time buying t... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Fireplace Store
  5. Heating Contractor
  6. Plumbing Supply Store

Written by the company

Banyo is Leicestershire's largest independent bathroom, kitchen and bedroom retailer, with nationwide delivery. Banyo offers top UK brands at affordable prices. For best deals, call us today on 0116 274 4059


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(886)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I could give 6 stars I would

If I could give 6 stars I would. These are good people. So refreshing to get sensible help rather than having to chase things. SO GOOD.
Thank you YASSER

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Banyo is the best for customer QUALITY.

Banyo is the best for customer services, I ordered bathroom items and delivery was prompt in good faith. Special thanks to Mr. Yasser who is always there to attend with professional help in any circumstance regarding orders and in general. Very polite gentleman. Wish him all the best.
Banyo has all quality products.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Yasser was fantastic

Yasser was fantastic. I had a real struggle finding a specific fire that my mum wanted. Yasser helped me so much and kept in communication throughout.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Elica Lullaby cooker hood

I recently bought a kitchen extractor just because that was the best price on the website.
Overall I’m very happy with the service, quick responds and fast delivery.
Thank you again

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a radiator (to match an existing one). Got a call to check the size and the radiator was delivered the next day. Was nice to be able to speak to someone to check I was ordering the right thing!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

First class service. Well done Yasser and Banyo

Yasser and all the team at Banyo were extremely helpful. From thre moment my call was picked up, Yasser helped me out with a problem with my Bette bath...I needed handles/grips for the inside of the bath that were specific to my model and I couldn't find them anywhere but Yasser didn't let me down. Fisrt class all the way. Thank you :))

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding!

I am very impressed by my experience of shopping with Banyo. I am particularly grateful for Yasser's support and guidance. Yasser's professionalism and commitment to providing the best service is outstanding.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Simply excellent service, rarely found with online stores

When ordering a bath from Banyo, whilst on my final phone call to Yasser - I happened to mention I was buying Grohe shower equipment. Well, Yasser mentioned that they were pulling out of the UK market - this was so helpful to know because it would have affected our guarantees and future ease of ordering spare parts. He mentioned Hansgrohe as a possible alternative. I went off, did my research and as it turned out they seemed to be an excellent recommendation. I worked out the items I needed, then came back to Yasser with a shopping list - he got me prices, a quick ordering time and even price-matched a few items from a competitor. I ended up putting quite a big order second order through with Banyo, which was with zero sales pressure and plenty of help. I am so impressed with Banyo - flawless service from Yasser. I will be recommending to friends. Thank you!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good pricing and fantastic customer service

My product (Matki Illusion Quintesse Shower Enclosure & Tray) was available at a highly competitive price from Banyo.
Yasser from Banyo proactively contacted me and kept me informed of progress several times. He even rearranged a courier when the intended delivery driver was unable to deliver. Fantastic customer service from Yasser.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Yasser has given nothing but 5 star…

Yasser has given nothing but 5 star customer review. My utility sink was ordered as per guidance but when try to fit it was correct size as not enough space for worktop. Supplier had initially said they won't give a refund as its outside 24 day window. Yasser had seen that the box was only just opened and brand new. He had negotiators with suppliers and managed to get me a refund. A fantastic service.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service in dealing with an…

Excellent service in dealing with an unusual order. Yasser and his colleagues really went out of their way to make sure that we got what we wanted and that, so far as they could achieve it, it would work in the circumstances I described. Hard to think that they could have done better!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Yasser at Banyo provided regular updates so I was always aware of where my purchase was. There was a slight fault with the tap which was swiftly resolved within one week. This was greatly appreciated.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very Prompt service

Very Prompt service and very professional service.
I was kept well informed at every stage of my purchase, and Yasser was very helpful in completing my order.

November 5, 2025
Unprompted review

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