Banzai Music Reviews 

608
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and unique product selection, noting that it's a go-to source for hard-to-find components for various musical projects and repairs. Many appreciate the competitive and fair pricing, often finding the best deals available. People also highlight the high quality and authenticity of the parts, along with the excellent and reliable customer service. Reviewers frequently commend the fast and efficient shipping, noting items arrive well-packed and in reasonable time. However, some customers also noted that shipping costs can be relatively high, particularly for international orders.

What people talk about most

Product

Customers express high satisfaction with the product selection and quality, often highlighting the wide range... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Clients share positive opinions on price, with many reviewers consistently praising the reasonable and fair... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the great components and professional... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection, good support, fast shipping. Site could be better. Large knob selection but missing the best ones – original Daka Ware bakelite knobs. Item specs could be better, like including pot d... See more

Rated 5 out of 5 stars

BANZAI GMBH is the most relevant warehouse for guitar and bass parts/upgrades/repair in EU. Period. Pro: you can find almost everything for repairing/restoring/upgrading your guitar/bass/valve... See more

Rated 5 out of 5 stars

Banzai has so many components available, competitive prices, and also reasonable shipping costs that don’t take too long; so how is it even possible to not like them?! A really great store all round... See more

Rated 5 out of 5 stars

I recommend Banzai Music highly. I have ordered from them for years. Their assortment is very extensive and at reasonable prizes. They even stock hard to come by items. Their customer support is good.... See more


Company details

  1. Hobbies & Crafts

Written by the company

Banzai Music is one of the top providers for music related electronic components and accessories. Our goal is to deliver the best experience for customers on both desktop and mobile. It may sound old fashioned, but we care about satisfied customers. We are protecting our customers through the whole process of the purchase and if any issue occurs we will resolve it!


Contact info

4.9

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(608)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Banzai seems to always have what I…

Banzai seems to always have what I need. I have tried other sellers in the EU, but they often lack the less common parts that are sometimes required. I have been shopping with Banzai for years, and they have also really stepped up their shipping game. My ONLY complaint, and not even a big one, is there is no free shipping on larger purchases. Call me crazy, but charging 6€ even on purchases over 100€ is a bit "cash-grabby." @Banzaimusic Just offer free shipping at around 75€ purchases and watch your AOV (average order value) skyrocket!

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Magyarországról is bátran ajánlom.

I ordered from Hungary and I am very satisfied with my purchase. The package arrived in perfect condition, and all items were included. Shipping was relatively fast. The products were properly packed and clearly labeled, exactly as they should be.
The parts are of excellent quality, and some specific items are available here at the best prices on the market. I am very happy with the service and I highly recommend this shop.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Super support plus unmatched range of product (returning customer)

I'm a long time customer and I'm always happy with the experience of shopping at Banzai Music. This store has a superior range of well described products (including the accurate quality descriptions) and is my favourite source of some unique components. I have to praise the support here as well - always pleasure to deal with Banzai Support and they always help resolving questions :)

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Almost everything about musical instrument electronics is here! Very good prices. Shipping is fast, too. As a criticism, I would say that the info on every product is very sparse, and the pics are small and also scant.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience, highly recommended!

I am extremely satisfied with my experience at Banzai Music. The communication was reliable throughout the process, and the product quality is very good. Shipping was fast and the delivery costs are very reasonable compared to other shops. I highly recommend them to any musician looking for great service and fair prices.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I have been fixing guitar tube amps and pedals and have used Banzai's services extensively over the years with great success. I highly recommend it.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Banzai your amperience

I always find what i need for my professional work or hobby,lots of offers in one place at an excellent price-quality ratio,and the delivery is fast and nicely packaged,i recommend it.

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Bad communication

My first order with this company went flawlessly, which gave me the confidence to place a second one. Since then: total silence! I haven't received my items at all. It took four emails before I finally got a response stating that the items I ordered (and paid for) were out of stock. Period. And then... silence again. Two weeks later, I sent another two emails and still no reply!
What a strange way to treat your customers. As of today, I've paid over €200 and received absolutely nothing!

Review update: I received a call from a Banzai employee today. They were very apologetic and finally explained why everything is taking so long. I immediately pointed out that it would be helpful to keep the customer informed about these things—it would save a lot of frustration.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

BANZAI GMBH is the most relevant…

BANZAI GMBH is the most relevant warehouse for guitar and bass parts/upgrades/repair in EU.
Period.
Pro: you can find almost everything for repairing/restoring/upgrading your guitar/bass/valve amp, from luthier to musician, from repair guy to the hobbist like me.
Prices are good (you can't find cheaper nowhere else), choice are incredible and if you don't find what are you looking for, they can provide it for you (from Mouser, Digikey, etcetera).
Cons: sometimes you have to wait...it needs patience.
Orders are shipped after a week or so, sometimes some parts are backorded, if you live out of Germany and you need parts in a couple of days you must contact them and find an arrangement for faster shipping (at higher prices) but it's worth it!!!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

SquarePlugs in Germany

Top marks. I’ve been struggling to find SquarePlugs anywhere in Germany, but this shop had them in stock and ready to go.
If you're building a pedalboard and need those low-profile connectors without dealing with expensive US shipping or customs, this is the place. Fast delivery and exactly what I needed. Will definitely order again!

February 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look