The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very quick and easy application and…
Very quick and easy application and very quick acceptance.
August 4, 2026
Reply from Barclaycard
Hi David👋 I’m really glad that you were pleased with how quick and easy the application process was and thank you for choosing us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
Barclaycard is the ONLY credit card to…
Barclaycard is the ONLY credit card to use. Their values on stopping scammers fits mine and I want it to stay that way
August 11, 2026
Reply from Barclaycard
Hi Donna👋 We know how important it is that your banking is secure so we're glad you're happy with this. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice afternoon 😊 -Craig
It’s so automated
It’s so automated, with the Bnak not being prepared to understand its customers
August 12, 2026
Reply from Barclaycard
Hi there, Matthew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Awful system and customer service
So here we are after approval which was quick, the verification was abysmal. Tried over 10 times rang customer service 5 times after being advised to do various things. Visited my local as advised by customer service and they couldnt can docs. Had to go to my nearest branch and they couldnt scan all my docs fir verification of I come, also had the sane error. Now im stuck with a useless credit limit of £200. They just don't want to lend to a pensioner, who iebs their house outright, has quite a good amount of savings, visas. I only wanted a limit of 2k I order to take on holiday and eventually to be my main credit card. My current one has 8k. How on earth are youngsters suppose yo get one. It's ridiculous. Awful service. Never been treated like it
August 7, 2026
Unprompted review
Reply from Barclaycard
Hi there, Julia, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love another opportunity to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Judy 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback and 5-star rating, take care! 🙂 -Tom
FORCING CUSTOMERS TO USE A RUBBISH APP
THEY ARE FORCING EVERYBODY TO USE THE APP AND CLOSING DOWN THE BARCLAYCARD WEBSITE. THIS APP IS ABSOLUTE RUBBISH. IT IS MISSING LOTS OF BASIC FEATURES. FOR EXAMPLE IF YOU MAKE MORE THAN ONE PAYMENT OR HAVE ANY STORE REFUNDS DURING A CYCLE THAT GO TOWARDS CLEARING YOUR MONTHLY BALANCE, THAT BALANCE DOES NOT REDUCE LIKE IT DID ON THE WEBSITE. ON THE APP, IT ONLY EVER SHOWS YOU THE WHOLE BALANCE SO YOU HAVE GOT TO GO THROUGH ANY CREDIT TRANSACTIONS DURING THE CYCLE AND SUBTRACT THEM FROM THE TOTAL DUE THAT MONTH. IN THIS DAY AND AGE HOW ON EARTH CAN A BANK OPERATE LIKE THAT. THE REDUCING BALANCE FEATURE ON THE WEBSITE WORKED PERFECTLY.
FURTHER, I CANNOT SEE ANYWHERE WHERE IT TELLS YOU WHEN YOUR NEXT STATEMENT IS DUE.
I HAVE ALSO HAD A LOOK AT BARCLAYS ONLINE WHERE YOU CAN SEE YOUR B/CARD ACCOUNT NOW AND THAT IS THE SAME - ABSOLUTE RUBBISH.
NOTHING IS TRANSPARENT ANYMORE.
WHY ON EARTH THEY HAVE GOT RID OF WHAT WAS A VERY GOOD WEBSITE AND HANDED THEIR CUSTOMERS A RUBBISH APP AND A HALF BAKED WEBSITE WITHIN BARCLAYS ONLINE SYSTEM DOES NOT MAKE ANY SENSE AT ALL.
I HAVE TRIED TO EXPLAIN TO SOMEBODY THERE WHAT I MEAN AND IT WAS LIKE TALKING TO A BRICK WALL.
THEY HAVEN’T IMPROVED THE SYSTEM AT ALL BY CLOSING THE DEDICATED BARCLAYCARD WEBSITE, THEY HAVE GONE BACKWARDS BIG TIME.
August 11, 2026
Unprompted review
Reply from Barclaycard
Hi there, Linda, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you're disappointed with the removal of Barclaycard online. We do appreciate your feedback and would love another opportunity to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Tried to increase my credit limit…
Tried to increase my credit limit despite excellent credit ratings, 6 figure income, very low outgoings etc but rejected.
Limit not increased since the credit card had been taken out, so only an inflation related increase sought.
Limit was finally increased but I feel wholly underwhelmed by the experience with Barclaycard.
Tom Thank you for the reply.
The link you kindly provided in the response gives ia 404 code ie it does not work as its changed or moved.
July 15, 2026
Reply from Barclaycard
Hi there, Iain, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there 👋 I’m really glad that we were able to assist you with your query and that you enjoyed your experience with us. We really appreciate you taking the time to leave us a 5-star review here on Trustpilot, thank you for sharing your experience - have a nice evening 😊 -Tom
Fraud prevention
August 11, 2026
Reply from Barclaycard
Hi there, Stefan 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback and the 5-star rating, take care! 🙂 -Tom
Can’t set up online account without…
Can’t set up online account without card pin which I haven’t received yet
August 9, 2026
Reply from Barclaycard
Hi there, Andrew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you. We always send the pin separately to your card but, I hope it's with you soon!
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Caroline 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Top notch credit card
Top notch credit card, with good 0% deals, and sensible credit limit
April 8, 2026
Reply from Barclaycard
Hey Pauline 👋 I hope you've had a lovely week so far! Thanks so much for taking the time to leave us a 5-star review here on Trustpilot, I'm glad to hear that you're pleased with your credit limit and promotional offers 😊 Thank you again for sharing your experience here, have a lovely day! - Callum
Good communication
Good communication, always helpful and give better transfer deals than Lloyds
August 11, 2026
Reply from Barclaycard
Hi there Joanne 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a review here on Trustpilot. I'm glad to hear that you received excellent service from the team and are happy with our promotional offers. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Admin farce.
When my Barclaycard expired I requested a new one. Except I couldn't because the app said my card had expired. Online chat was suspended for 'improvements'. Phoned India to request a new card, twice. Card didn't arrive, twice. Hadn't even been issued, despite assurances it would, twice. Closed my account and went elsewhere.
August 11, 2026
Unprompted review
Reply from Barclaycard
Hi there, Tim, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience. I appreciate you've decided to go elsewhere but, we would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Awful Service
With the demise of the online service there is no means of downloading transactions in qif or ofx format. I'm lucky (?) having a Barclays account that allows me to see Barclaycard transactions on their online service. However there are no longer ofx or qif options, merely csv which doesn't work. The amounts have had the pence truncated. All amounts are just pounds. Please employ some decent IT staff to sort this mess out.
August 11, 2026
Unprompted review
Reply from Barclaycard
Hi Morsoft 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear that you're unhappy with our recent changes to online banking and the available statement formats. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Insane application process for a credit…
Insane application process for a credit card. It's 2026, but they don't offer any digital footprint of your application, nor would they accept any information via their portal. It's taken me 2 months to process a credit card application, and I've had zero emails from them. They sent me a contract in the post with no return envelope, and then proceeded to lose my information. I've called 3 times for updates, and nobody will tell me anything. Finally the latest time I called them, they told me my application has lapsed. They still won't provide an email confirmation or letter about this. Honestly the worst experience I could think of.
Edit: I've had a nice reply from Barclaycard, but it's an empty offer - every time I've contacted them, their team bat excuses around and nobody seems able or willing to help further. Happy to add my customer reference number here if someone really wants to help.
August 11, 2026
Unprompted review
Reply from Barclaycard
Hi Charlie 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear about your recent experience applying for a Barclaycard and if you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
NIGHTMARE
NIGHTMARE
I have been trying to get to speak to a manager concerning a refund mistake , but firstly you get an automated machine that won't let you request a call , so you call , take over 30 minutes all the time (over 2 hours in total) and still not rectified
A fiasco , I asked for a manager to call me and I was told the she couldn't guarantee a call back , IT IS THEIR MISTAKE, I AM TRYING TO HELP THEM , BUT THEY ARE NOT INTERESTED , theyre only getting one star as it won't let me do a minus
August 10, 2026
Unprompted review
Reply from Barclaycard
Hi Gerry 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m sorry to hear about your recent experience reaching out for support and I can understand your frustration. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Reply from Barclaycard
Hi there Bharatkumar 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. It's great to hear that your experience has gone smoothly so far. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Reply from Barclaycard
Hi there Phil 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that you've always been happy with our service. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
It asked a lot of the right questions
It asked a lot of questions that i would want the answers to if i found myself in those positions
August 10, 2026
Reply from Barclaycard
Hi there Julien 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you were pleased with the service you received from our team. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
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