Bare Minerals Reviews 

359
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I wish there was provision for a zero star rating That would have been my honest rating of the ageless face cream It gave me horrible reaction ,itchy facial rashes that were similar to ring wo... See more

Company replied

Rated 5 out of 5 stars

Lovely products. Especially skin longevity. It's smooth, my face feels nourished and it has a beautiful scent. It's my absolutely favourite face cream. Easy to order and delivered in the time I w... See more

Rated 1 out of 5 stars

Terrible, clumpy Strength and Length mascara, a total waste of money and the worst mascara I've used in 30 years. Complained to their customer service team and they didn't want to know, if you don't b... See more

Company replied

Rated 5 out of 5 stars

Love bare minerals powder foundation, it doesn’t feel heavy at all and provides good coverage. Recently got another great deal on foundation and brush set direct on their website. Purchase has been di... See more

Company details

  1. Cosmetics Industry

Written by the company

Clean is in our genes. After pioneering the skin-friendly makeup movement in 1995, our makeup still does more than most. With Mineral-powered formulas that are naturally calming, balancing and protective, our clean beauty lineup proves our rule: beauty should feel as good as it looks.


Contact info

3.5

Average

TrustScore 3.5 out of 5

359 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(359)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very proactive and willing to go the extra mile to help and support their clients.
Have been a bareMinerals customer since 2014 and I have never looked back ever since! My teen daughter is now also using bareMinerals products.
Skincare and makeup range are all I ever looked in a product. The customer service made it an overall better experience!

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable
I really appreciated the support I received when some products didn't suit my skin concerns.
I feel encouraged to come back to the brand for future purchases.

January 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Fab customer service after I encountered a rare problem. All dealt with smoothly and efficiently- thank you. 😀

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Had a slight issue with an item I ordered and Bare Minerals went above and beyond to rectify it. Vicky from customer service was an absolute gem.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I sent an email to Bare Minerals customer service asking for advice on colour of the original foundation.
They replied really quickly with a concise and detailed response. Really really helpful.
Very impressed

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful

I didn't receive my parcel due to postal strikes but after an email and quick reply from Vicky, everything was sorted and they have arranged a redelivery of my order. Thank you so much.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a pot of the loose face…

I ordered a pot of the loose face powder, and when it arrived it was looser than I would've liked; I opened it and the pot came apart and the whole lot fell out! Not anyone's fault, just one of those things! I emailed customer service asking if I could get a replacement, and they came straight back to me apologising for the issue and letting me know a replacement had been organised. Couldn't be happier with the service and the speed at which they responded. Very happy customer!

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Finally! A company with good customer service!

Bare Minerals products are great! I really like that they’re natural and they feel really nice on my skin. Just as importantly, their customer service is also great. I experienced this recently when I had a problem with a product’s packaging.

Stephanie from Bare Minerals customer service went out of her way to solve my problem and issue me a refund and it was such a good experience that I ended up buying two extra products from them.

So many companies with good products fall short when it comes to customer service, so it was a refreshing experience to find a company like Bare Minerals where it feels that they really care about your experience shopping with them. I would definitely recommend!

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Trust the company &trust the products.

My item was unavailable, kept me informed and gave a discount for next order. Bare minerals is the only tinted moisturiser I can use.I suffer with rosacea &this is the only product that does not aggravate the condition. Also the tinted moisturisers covers the redness and spots really well. Most grateful to this company. Thank you.

December 4, 2022
Unprompted review
Rated 1 out of 5 stars

Waiting over 2 years for bare minerals…

Waiting over 2 years for bare minerals to restock their medium beige matte colour foundation powder. Such a shame that a huge company like this can't take care to buy enough stock in advance.Alsontheir price hike from £23 - £33 in less than 2 years is a disgrace.

December 5, 2022
Unprompted review

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