Bare Necessities, UK Reviews 141

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

The Bras are nice, but the return policy is crap, you can’t return you bra though the Postal service, you have to return it though DHL deliveries service which is expensive and inconvenient. They hav... See more

Company replied

Rated 1 out of 5 stars

Would not use this Company again. Ordered an underwear set for a wedding and paid guaranteed next day delivery. Arrived 5 days later and was still charged the next day delivery charge. I made a com... See more

Company replied

Rated 5 out of 5 stars

Brenda at Bare Necessities is very helpful & gives the personal touch ~ phoning to give me status of order. (Items held up thanks to Brexit ~ totally out of her control) These are such difficult... See more

Rated 5 out of 5 stars

I have been shopping at "Bare Necessities" online for several years now from overseas. I cannot praise this Company enough, Brenda and her team always go that extra mile to ensure customer satisfa... See more

Company details

  1. Lingerie Store

Written by the company

The Original Lingerie Boutique - Est 1996


Contact info

3.7

Average

TrustScore 3.5 out of 5

141 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

i wouldn’t even give 1 star DO NOT BUY…

i wouldn’t even give 1 star DO NOT BUY from here . still waiting for order form 6th june and i paid 2 day shipping. no one replays to emails ( the email address bounced too).
Not what they say they are don’t waste your money especially if your wanting for a holiday you won’t get it in time !!
Notice no reviews are recent , if you search reviews you will see how bad they are. DO NOT BUY

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The product knowledge of the staff coupled with their excellent customer service, altogether a really great company to purchase from.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Don't buy your Lingerie from anywhere else.

I've been buying on line from Bare Necessities for a number of years & have always had excellent service from them. After a number of years of wearing the same brand of bra it became clear that it was time for a re-fit. I live quite a distance from the shop but through a combination of phone calls, emails & photographs Sue & Emily were able to identify two bras that fit perfectly, are comfortable & provide all the support I need. I can't speak highly enough of the level of customer service I received.

January 24, 2023
Unprompted review
Bare Necessities, UK logo

Reply from Bare Necessities, UK

Thank you so much for your review, we really value your feedback.

Rated 5 out of 5 stars

Excellent

Beautiful lingerie, fast despatch and the best customer service, very helpful and professional. Thank you!

January 20, 2023
Unprompted review
Bare Necessities, UK logo

Reply from Bare Necessities, UK

Thank you so much for your review, we're so glad you're happy with your order.

Rated 5 out of 5 stars

Swimsuits that actually make you look good

Arrived promptly beautifully wrapped. The best swimsuits I’ve had for years . Swimsuits that actually make an older size 14 look good! Can’t remember the last time I felt this good in a swimsuit

July 15, 2022
Unprompted review
Bare Necessities, UK logo

Reply from Bare Necessities, UK

Thank you so much for your review. We're so glad, everyone deserves to feel that good!

Rated 5 out of 5 stars

Outstanding level of customer service

The level of customer service from Brenda at Bare Necessities has been exceptional. On receiving my order she immediately updated me as to the expected delivery times for my order as a few items weren't in stock so needed to be ordered in to store. I explained that the order was placed to take away with me and gave the date of my travels to which she worked very hard to ensure that as much of my order could be fulfilled by that date as possible. She was very mindful of the date and updated me as soon as she could. I received most of the order in good time, the outstanding items are on the way now. As usual, the quality is exceptional. I'm very pleased with my purchases and wouldn't hesitate to order from Bare Necessities again. I would also recommended to friends and family .

August 28, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful!!!

Evening!

Received my lovely bra today together with your note informing me of your VAT deduction.
Well, I am very pleasantly surprised that you have done this ... thank you so much!
Hadn't even realised that "UK" was on my PayPal account so have now rectified 🤞
Thanks again 😊

Best wishes
Vanessa

July 24, 2021
Unprompted review
Rated 5 out of 5 stars

The service we got was excellent

The service we got was excellent . The help my wife received was very helpful , as my wife has got Dementia, so it was important to have good service , and that is what we got . 10 out of 10.

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have recently placed my second order with Bare Necessities. The customer service is outstanding. Brenda ordered a bra and briefs from a Lise Charmel collection that wasn’t on the website. My parcel arrived within a week. I am very impressed and would highly recommend.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

I received superb customer service. It was especially good to chat to Brenda over the phone and discuss the challenge of a flattering swimsuit for an 18D! Her knowledge is extensive and I will now be hitting the beach with confidence and glamour this summer😊. Thank you Bare Necessities!

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Good customer service and lovely bras. Ordering online is fine if you know your sizing as you pay the return costs but I would much prefer to go to the shop - looking forward to when we can.

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Brenda at Bare Necessities ~ Wonderful!

Brenda at Bare Necessities is very helpful & gives the personal touch ~ phoning to give me status of order. (Items held up thanks to Brexit ~ totally out of her control)
These are such difficult times for businesses like hers & I really appreciated that personal touch & the handwritten individual notes that came with both my parcels.

I now have the website safely bookmarked & will most certainly be ordering again as I upgrade my "undies" drawer. I just love the Prima Donna range she stocks.

A pleasure to do business with.

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Louisa Bracq…

I recently purchased a Louisa Bracq Serie bra and shortie pants. I was unfamiliar with this brand but owner Brenda’s knowledge and experience was invaluable in finding the correct size which had to be ordered. The bra is so light and comfortable and I am sure will become a favourite among brands.Thank you again Brenda for your expertise.

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Very impressed with the service I…

Very impressed with the service I received from Bare Necessities. Placed my first order with them last week on behalf of my mum. I received a telephone call from Brenda that afternoon informing me that one bra was in stock and the other would need to be ordered from Belgium. Brenda asked me if I would like the bra that was in stock to be sent out immediately or did I prefer to wait until the second bra had arrived. I was happy to wait and for both bra's to be despatched together. I received an email once they had been despatched and they arrived within 48 hours. My mum is really pleased with her new bra's and I would have no hesitation in recommending Bare Necessities and would certainly use them again in the future

November 21, 2020
Unprompted review

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