No star review .. DO NOT BIUY especially if you’re wanting for a holiday . i ordered 2 day shipping 6th june still waiting with no order update. email address doesn’t work ( bounced) . $140 dollars... See more
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Review summary
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Reviews shaping this summary
I wish I could give No stars! First I was promised free socks and a blanket with my order, so the next day I see that they removed the free blanket from my order and only sent out 3 of my items, ok I... See more
Horrible customer service!!! Shipped my package to a different address and refused to fix the matter I’m not even sure how the payment went thru since the zip didn’t match my billing address no ref... See more
Company details
Information provided by various external sources
Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
Contact info
90 Northfield Avenue, 08837, Edison, United States
- 877.728.9272
- tfreno@barenecessities.com
- www.barenecessities.com
2.5
Poor
505 reviews
Replied to 27% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service with Erica
During return processing the phone connection was disconnected and Erica found my telephone number and called me back to complete the transaction. Erica was also helpful in determining exchange size and took the time to explain procedures. She was professional but also down to earth and pleasant during the exchange. Definitely encourages me to continue purchasing my intimates through Bare Necessities.
April 26, 2023
Unprompted review
Reply from Bare Necessities
We sincerely appreciate you taking the time to provide this feedback about your recent experience when you shopped at Bare Necessities! Erica is a valued member of our knowledgeable team of Bra Fit Experts, and we certainly love hearing that she was able to deliver satisfaction because we know how challenging it can be to purchase intimates, but we are always here to assist you and happy to help! We appreciate your loyal patronage, and are truly grateful to hear that you plan to continue to shop with us again in the future!
Erika was extremely helpful and…
Erika was extremely helpful and understanding my needs to help me find the right bra.
April 25, 2023
Unprompted review
Reply from Bare Necessities
Thank you for providing this positive feedback about your recent interaction with Erica when you shopped with us at Bare Necessities! We are very glad to hear that she was able to skillfully assist you, and we hope that you love the new garments you had purchased! We look forward to having the pleasure of assisting you again in the near future!
Excellent customer service
Everyone of their bra fit experts is fantastic. I had the pleasure of dealing with Elyse today who listened to my concerns and needs and made suggestions matching my needs.
April 25, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for this wonderful feedback! We are so thrilled that you found our staff to be helpful and attentive. We do strive to go above and beyond to ensure the complete satisfaction of every single customer that we are fortunate enough to have the opportunity to assist! We hope you will return to Bare Necessities for your future intimate apparel needs! We look forward to speaking with you again soon!
Excellent experience
Excellent experience
I got a person easily on the phone. ERICA was so helpful, friendly and knowledgable. I enjoyed her personality and enthusiasm for her job. She helped me with both a return then an order of another garment she helped me find. She is a jewel. Give her a raise.
April 15, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing this valuable feedback about your recent interaction with Erica. She is an integral part of our incredible team of Bra Fit Experts, and we couldn't agree more - her enthusiasm for delivering outstanding service to our customers is an admirable trait. We are so happy that she delivered the level of service that you deserve and expect, and we truly hope that the experience was overwhelmingly positive when you shopped at Bare Necessities. We are looking forward to having the privilege of assisting you again very soon!
Excellent client service
Diana listened to my concerns, offered empathy and suggestions, and offered a small discount to compensate for the inconvenience.
April 14, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to share this glowing feedback with us about the outstanding service that Diana provided to you recently when you visited Bare Necessities and shopped on our site. We are so sorry to hear that you encountered any inconvenience, but we're so glad that Diana took good care of you and went above and beyond to ensure your complete satisfaction. We look forward to having the opportunity to assist you again soon!
Diana was very helpful as she looked…
Diana was very helpful as she looked into all areas to get me better sizing information.
April 7, 2023
Unprompted review
Reply from Bare Necessities
Thank you for sharing this positive feedback about your recent interaction with Diana when you shopped with us on Bare Necessities. We know how challenging it can be to achieve a perfect fit, and we are so glad that our team was able to skillfully assist you with determining the right size to select. We hope you were extremely satisfied with our service and will return to shop with us again in the near future!
great knowledge of the products
great knowledge of the products! not sure what date I spoke to the representative.
March 22, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for letting us know that you found our staff to be knowledgeable! We offer a vast array of intimate apparel, and having team members who are well-versed in the different styles hopefully serve to make your shopping experience smooth and seamless. We appreciate your feedback, and we hope to have the pleasure of assisting you again in the near future!
Jillian was TERRIFIC
Jillian was TERRIFIC. She stayed on with me while I tried on my latest order, helped me re-order the correct sizes and sent me recommendations for a few other bras to try. This was absolutely fantastic service and I can't wait to work with her again!!
March 30, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to share this glowing feedback of your interaction earlier today with Jillian! We are truly thrilled that she took the time to provide you with the outstanding level of service that you expect and deserve. We truly value you as a customer, and we strive to deliver positive, memorable experiences to each and every customer we have the privilege of speaking with. We hope you absolutely love the garments that you purchased, and we look forward to having the opportunity to work with you again very soon!
Erica was so helpful!
Erica was friendly and able to relate to the issues I was having to choosing the correct bra.
March 25, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing this positive feedback about your recent shopping experience with Bare Necessities! We are so happy that your interaction with Erica provided you with the satisfaction you deserve and we hope that you will love the new items you purchased on our site. We look forward to having the pleasure of assisting you again in the near future!
Great for plus cups sizing!
Usually everything goes great, the have a lot of options for bras DD+ (I am a 34G(UK)/I(US)). Never experienced a delay, return service is neat and I haven't havd any trouble with returns.
January 11, 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us. We strive to make every shopping experience extraordinary, and are so happy that you are satisfied with your Bare Necessities shopping and returns experience. We read and review all feedback in order to help us provide a positive customer experience. I hope we continue to meet and exceed your expectations! We really appreciate your comments and look forward to doing business with you again in the near future.
Quality with friendly and competent service.
May 1, 2023, I was on vacationing with my grown daughters. They were both wearing the warmest, cute lounger sets called "All the Feels" by Bare Necessities. And I was in flannel PJ's with a robe, and was cold. I knew then I wanted what they had. By the time I got home and ordered my set, they were on clearance. Well, that means all sales are final. But one of my sets arrived with a hole in the right sleeve. I called Bare Necessities customer service and Jillian was so kind and apologetic, explaining that usually the sale of clearance items were indeed final, but just this once she would replace the damaged top. I have never before ordered from Bare Necessities. However, due to Jillian and B.N.'s customer service, and their quality garments, I will be a customer for many years to come.
March 16, 2023
Unprompted review
Reply from Bare Necessities
Thank you for providing your feedback regarding your experience with Bare Necessities! We are glad to hear that you and your family are enjoying our items! We are very sorry to hear that your loungewear set arrived to you damaged, but we're thrilled to hear that we were able to get a replacement out to you right away. Jillian is a valued member of our knowledgeable team, and we aren't surprised to hear she took excellent care of you and resolved your issue to your satisfaction. We are pleased to offer friendly and expedient customer service and will never hesitate to make things right, should you ever experience an issue with your purchase. We look forward to doing business with you again soon!
Extreme delay in shipping
Past orders from Bare Necessities have been good which is why I’m not giving them 1 star. But this past order has been ridiculous. In January I ordered 3 bras which have yet to be shipped. It’s March 4th now! I just received an email that the estimated shipping date has been changed again to April 4th! I understand if a product gets held up in transit, but an almost 3 month delay in even beginning the shipping process is outrageous.
March 3, 2023
Unprompted review
Reply from Bare Necessities
Thank you for your valuable feedback! We are so sorry for any inconvenience the delays in shipping your backordered product to you has caused. Although at times we are at the mercy of the vendors in regards to inventory-related shipping delays, we truly hope your confidence in our site will last and that Bare Necessities will continue to be your preferred retailer for your future intimate apparel needs. We will be reaching out to you directly via phone and email to discuss your order in further detail. We sincerely apologize and hope we can make things right!
The first time I ordered from Bare…
The first time I ordered from Bare Necessities, the Customer Service was absolutely AMAZING! Whatever issues I had were resolved immediately, and the Customer Service Representatives worked with me to make sure I was extremely satisfied with my order. The workforce is not outsourced, which made me happy as well. Everyone speaks English and you can understand every word they say. I am definitely going to recommend all my friends and family to this site. They are absolutely WONDERFUL to deal with!
February 23, 2023
Unprompted review
Reply from Bare Necessities
We sincerely appreciate your valuable feedback! It is our goal to ensure speedy, efficient, and friendly service during every interaction with each one of our customers. We are so thrilled to hear that you were able to experience exactly that during your first time working with us and hope that we continue to provide that level of service going forward. Thank you so much for shopping with Bare Necessities! We’re glad you found us and we look forward to speaking with you again soon!
Very uncomfortable bra
Very uncomfortable bra. Also ripped easily. Basically can’t return as the buyer has to pay for return international shipping which will be over $75. So now it has to go in the garbage worst company ever
January 26, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to leave your feedback regarding your experience while shopping with us. Please know that we will do everything in our power to ensure that Bare Necessities is a place you can trust and come to shop at with confidence. If you are ever unhappy with your purchase, our Fit Experts and Customer Service team are available to make things right. It does not appear that we have ever been contacted about your order, so I do apologize if our contact information was never made clear to you. Our team can be reached at 1-877-728-9272 Monday-Friday 8:30am EST – 8:00pm EST and Saturday 8:30am EST – 6:00pm EST. In the meantime, we will be reaching out to you directly in a separate email to discuss your order in further detail and assist you with returning your order at no shipping cost to you. We sincerely apologize for any inconvenience you may have experienced and hope that we can make things right for you.
Bare Necessities hits the mark every…
Bare Necessities hits the mark every time I speak with anyone. Todays was great and she did a fabulous job! BN does such a good job all the way around that when I was leaving a review for Saks Fifth Av. I used you as a reference for excellent service. I really can't fault you in any way!!!
January 9, 2023
Unprompted review
Reply from Bare Necessities
Thank you for your glowing review for Bare Necessities. We are so happy to hear you consistently receive great service from our representatives. We are honored that you would reference the level of service we provided when leaving a review for such a well-known retailer. Our whole team is committed to providing best in class service during every interaction. We are looking forward to doing business again with you in the very near future.
I had a real person on the phone!
I had a real person on the phone to help walk me through sizing and styles that may work for me. I'm excited to try on my new bras.
December 27, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us.
Here at Bare Necessities we strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. We are happy to say that we use live operators on our phone, chat, and email platforms! Listening to our customers is our top priority! We really appreciate your comments and look forward to assisting you again in the near future.
Erica was very helpful
Erica was very helpful, polite, honest and understood exactly what I wanted.
December 28, 2022
Unprompted review
Reply from Bare Necessities
Thank you for letting us know that you were skillfully assisted by Erica during your recent interaction while shopping with us. We are so glad to hear that she took the time and made the effort to determine your needs. We always want our customers to feel valued and understood, and we will be sure to recognize her for a job well done. We hope that you will return to Bare Necessities so that we can have the opportunity to assist you with all of your future intimate apparel needs!
Customer service Erica is a key example of how to treat customers who may not always be the target demographic.
As a man who enjoys women’s clothes and women’s bras and panties. Erica had made me feel comfortable and welcome by helping me with sizing with regards to one of the brands that used a different sizing to the regular brands I shop at. European and UK sizing gets confusing but Erica was able to help me get my selection! Not only that she reassured me that my cross dressing friends would be welcomed at bare necessities. 🏳️🌈🏳️🌈🏳️🌈🏳️⚧️🏳️⚧️🏳️⚧️🏳️⚧️
December 13, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for providing this wonderful feedback about your recent interaction with Erica. We are so grateful to her for providing you with the positive experience and superior level of service that you deserve. It is extremely important to us that EVERY customer feels valued and comfortable while shopping with us, and we are so happy that you were met with satisfaction - you are ALWAYS welcome at Bare Necessities! We hope to have the pleasure of assisting you again in the near future!
Erica was wonderful!
Erica was lovely, knowledgeable on company products and super accommodating! Thank you, Erica!
December 8, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to let us know that Erica was able to skillfully assist you during your recent interaction. We truly appreciate your positive feedback, and will be sure to provide her with the recognition she deserves for a job well done. The most important thing is that you felt well taken care of and that you received the impeccable level of service that every customer deserves. We hope that you will return to shop with Bare Necessities again in the near future! We look forward to speaking with you again soon!
I had a great experience with this…
I had a great experience with this company. I ordered an item and it was t quite what I was looking for. The return experience was amazing and they reached out to me right away. I would definitely order from them again
November 30, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to share this valuable feedback with us. Although we regret to hear that you needed to return the item you had purchased, we are glad you had a positive experience when doing so. We know that a smooth and seamless return process is an important component of the overall customer experience, and we are truly thrilled to hear that you plan to order from Bare Necessities again. We hope to have the opportunity to assist you again in the near future!
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