Barker and Stonehouse Reviews 

72,064
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories Supplier
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(72,064)

11,292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent shop, beautiful stuff

Liam Evans near Harrogate was lovely, very natural. All staff asked if we needed help but gave us the space to just browse, which is refreshing, no hard sell. They would run to get fabric samples and leave us to it. Excellent service all round and I’m very excited to receive my sofas!

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all-round

Extremely knowledgeable, helpful and friendly guidance from Olga in the Kingston branch. Professional and quick delivery service where James and Tom H managed to take everything upstairs to the top floor. Very happy with our new Vispring bed and mattress!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot tell you how helpful the staff…

I cannot tell you how helpful the staff are at Hull especially Dawn Hall and Paul Dacre. Dawn gave us her full attention and expert advice whilst Paul was running around the store finding the items to put our future dining room together. Dawn found everything even down to the Cusions that we needed. What a pleasure it was to purchase our furniture with confidence and stress free. Thank you x

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

WOW WHAT A GREAT EXPERIENCE

WOW WHAT A GREAT EXPERIENCE
CHRISSY WAS THE BEST …..SERVED WITH A SMILE AND A BUBBLY PERSONALITY……SHE REALLY CARED …..AND KNEW EXACTLY WHAT I WAS LOOKING FOR……PLEASE VISIT THE STORE IN DARLINGTON YOU WILL NOT REGRET IT …..THANKS CHRISSY FOR ALL YOUR HELP WE BOUGHT 3 PIECES OF FURNITURE

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

We met with Chiana Edwards

We met with Chiana Edwards, who was absolutely delightful and incredibly helpful throughout. She wasn’t at all ‘salesy’, giving us plenty of time and space to relax, try the different options and really enjoy choosing our new reclining chair.

Thank you, Chiana, for being so friendly, knowledgeable and efficient. You made the whole experience a real pleasure and we’re delighted with our choice!

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Orla Kiely sofa

Visited the Knaresborough branch to view the Orla Kelly range. Great help & advice from Ray Crick regarding fabric samples & product information.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa delivery

I ordered a new sofa from here and I'm pleased with the quality and how comfortable it is. It was delivered by Gary I and Dan H, who did an amazing job setting it up. It was a very smooth and seamless delivery process and I'm very happy with the new addition to our home!

August 27, 2026
Unprompted review

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