Barker and Stonehouse Reviews 

72,064
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories Supplier
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(72,064)

11,292 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with Barker and Stonehouse Battersea

My experience with Barker and Stonehouse was perfect end to end. John B in the Battersea show room was amazing. Incredibly knowledgable and personable. Recommended what’s turned out to be the perfect sofa. The delivery team were equally as friendly and diligent. Dan H and Wande delivered my sofa, communicated ahead of time when they will arrive and went above and beyond to ensure my sofa was delivered with no damage to the sofa or surrounding areas. Fantastic experience with all the team. Thank you!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and John and Dave…

Excellent service and John and Dave were fantastic!
They called me let me know they were on their way, came in had shoes covers. They opened /built the furniture in place and then took all rubbish away.
This is a phenomenon service that I would recommend to anyone and the furniture itself look and quality is amazing!!
Thanks so much

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Busy sales weekend

Busy sales weekend, managed to try out and choose a new bed ably assisted by Leigh Irvine who advised on correct firmness options and matching bases.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Barker &…

Excellent service from Barker & Stonehouse. Our delivery team, Adrian and Leon called in advance to confirm delivery time. They delivered on time and were very polite and friendly. They assembled our chairs quickly and efficiently. Very happy with the service and would highly recommend Barker and Stonehouse.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

We had a sofa and coffee table…

We had a sofa and coffee table delivered yesterday from Barker and Stonehouse. Our delivery team (Ste Windsor and Chris Dunnett) were polite, friendly and professional. The whole experience from purchase to delivery has been really positive. I would definitely recommend.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Multiple purchases from Barker and…

Multiple purchases from Barker and Stonehouse over the years and as always the deliver team, Jake and Stephen this time, were great. 2 hour slot allocated, rang when they were 10 mins away. We have a cream carpet, so they laid sheets down to protect it. Friendly and efficient. Thanks again.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery from Barker and Stonehouse…

The delivery from Barker and Stonehouse was first class service. I was kept informed regularly on timings, and when the guys arrived, everything was unwrapped and the furniture lifted into place with real care and attention. Alan and Terry were a credit to the company. Thanks you

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Our sofa arrived today delivered by James and Tom - they were both brilliant very polite and dealt with everything so well. Even gave us a few tips. Nice chaps and a great experience all round

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. James & Tom H came to deliver and set up my dining table, they were very polite and professional. Highly recommend the products and the customer service!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and helpful service

Call was answered quickly and Louise Brunskill (Websales) was friendly, efficient and helpful. She answered all my questions, helped me understand the different options for the sofas, and then took my order. She read everything back to me to make sure it was clear and explained everything about lead times, delivery etc. A great service.

August 31, 2026
Unprompted review

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