Baron's Major Brands Reviews 5

It all started great with the sales people, but went downhill fast from there.
We bought a dishwasher with install and scheduled to come out on a Tuesday. When they came I got a notification that they couldn't install. I called and got told that they water valve to the dishwasher was leaking when they turned it off? Not when it was on, but when turned off? The picture they sent showed the area but no water. When I came how and checked there was no water in the area, just some dish soap from a bottle that had fallen over. I closed the valve and there was no water at all other than a few drops of condensation on the pipe.
I contacted the company and they rescheduled for the Thursday. Wednesday they told me they couldn't deliver as their truck was too heavy for our road.
Then they said they could do it with a different truck....if I paid an extra $100.
No thank you - refunded my money and bought it elsewhere for less expensive.

While the initial purchase of my washer and dryer from Barron’s Major Appliances went fine, the post-delivery experience was unacceptable.

During delivery and installation, the dryer door was installed to swing the wrong way. The delivery team acknowledged the mistake and told me to contact the service department, assuring me someone would come out to correct it.

When I contacted service, I was told I would be charged $259 to fix the dryer door — despite the fact that this was an installation error made by their delivery team. Charging a customer to correct a mistake made during delivery is unreasonable and shows a lack of accountability.

This situation could have been easily resolved with basic follow-through, but instead it became an unnecessary hassle and expense. While the sales process was fine, Barron’s failure to stand behind their installation significantly diminished my overall experience. I would urge potential customers to clarify delivery and service responsibilities in advance.

I had a great experience collecting the appliances the staff Catherine was very kind and very nice however after that the delivery service was horrible they do not know how to communicate with each other or with the customers we ask them please don't touch our new granite counters as they were just placed but they did it anyway the second we had license plumber come in that what has been a licensed plumber for over 25 years.
The person that I talk to at Barons said that I should use their people which were twice as expensive. And had nothing to do with the plumber or us. The problem was inside the dishwasher was not sealed. This was either the manufacturer or the delivery people that put other pieces into a washing machine.
The people at Barons were rude and dismissed anything I had to say but one thing they did say is I could have it by this Friday today my husband called and they said Saturday the poor communication from them is unacceptable. If they wanted to they could prioritize us so we could have our dishwasher put in and I would not have to pay for the plumber to come back to uninstall and reinstall their mistakes.
They could make a special trip or at least get it to us on Friday however they're not doing anything to help us out other than getting us another dishwasher the time and money that I have placed with Barons delivery seems to be wasted.
I would have understood if I had bought this at a box store however bearings used to have a great reputation and now they don't care.
The other problem was it couldn't find my account and I gave him my phone number and my husband's phone number and they could not find us in their system.
I asked to talk to a manager but the guy reassured me there was nothing they could do for us.
This had nothing to do with the sales woman because she was excellent and very helpful through the whole thing. I can't get in touch with the sales lady
I have never written a bad review until today.

We recently (07/27/2024) purchased a new Whirlpool refrigerator from Baron's Appliances at 350 Loudon Rd in Concord, NH. It started out as a very positive experience and then rapidly turned into a nightmare. We paid for the refrigerator, shipping, and removal of the old refrigerator. The salesperson asked if we wanted to pay for them to come out to disconnect and reconnect the water line as the drivers are not allowed to touch the water lines and followed up with pointing out that it is very simple to do ourselves. We agreed and opted to handle it ourselves.

We easily disconnected the existing water line just prior to their arrival on the 07/30/2024. The drivers brought the new refrigerator in and took the old refrigerator out. So far so good... After they pushed it into place, I attempted to connect the water line but, unfortunately, the connection was slightly different and would not connect. While, I was taking a closer look, one of the drivers snatched it out of my hand, and with the help of the second delivery person, struggled to unscrew one of the pieces of the connection. I thought it was strange that they were helping after being told at the store that they wouldn't. After fighting with it for a few minutes, they got it apart and connected it to the refrigerator. Being thankful for the unexpected help, I tipped them generously on their way out.

Upon their leaving, we turned the water supply back on for the refrigerator and discovered that there was now a small tear in the water line, where they had been struggling with it, that was now spraying water all over the floor. This is where it turns into a complete nightmare. When I called the store to tell them what happened, I wound up speaking with a very unpleasant woman who accused me of lying, because "it was illegal for their drivers to touch the water lines, so it couldn't have happened". I tried reasoning with her but, I was met with more and more hostility.

She eventually placed a call to the warehouse manager who, upon returning my call, initially told me that the drivers claimed that they didn't touch it. Fortunately, the warehouse manager turned out to be a reasonable person and sent a couple people out to see what they could do to rectify the situation. It was quite a while before I even got the initial call from the warehouse manager. In the meantime, I had called the store back a few hours later to see if there was update only to be met with the same or greater hostility from the same woman again.

At this point, I called the corporate office and was told to contact the store manager and to leave a message with the corporate manager. I left messages for both.

Over the next couple of days, I received a calls from the store manager and corporate manager - both of whom apologized and offered a partial refund to make up for it. I appreciated the apologies, the partial refund, and the fact that they did eventually send someone out to "fix" it that day. However, after having their drivers break my water line and then lie about doing so, having their customer service treat me like garbage and call me a liar without considering for even a second that I might be telling the truth, I have no intention of doing business there again. What if I have another issue? Would I receive similar treatment again? If I did have a problem, why wouldn't I expect this same woman to say "we had trouble with you last time too" and to give me a hard time again only worse?

I'm a firm believer that anyone can shine when everything goes right. The true measure of a company/person is how they react when something goes wrong. I really don't feel this could have been handled much worse during the crisis. The aggravation this caused during the delivery day is unacceptable. I would never be able to bring myself to purchase from this store again.

Unfortunately, I also bought the extended equipment warranty/service agreement from them. We'll have to see how that goes. I'll be sure to post my experience related to that as well - either way.

My wife and I went to Baron’s in Concord, NH to look at stoves. The sales guy was friendly at first and then decided to adopt a new sales tactic which consisted of denigrating me in front of my wife in an attempt to ingratiate himself with her. I remained composed and we left to look elsewhere. I would advise shoppers to stay away from this store that employs such classless sales people.