Baroquegalleria Reviews 

74
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The courtyard embroidered jeans are amazing to say the least. The picture on their website does not do it any justice. You will get lots of compliments. They are just so unique. I’m trying to choose a... See more

Rated 5 out of 5 stars

The most beautiful jeans l've ever seen in my life. The pictures and the videos do no justice at the beauty of the pants in person. Just perfection. I AM a designer and I must say I am overly impress... See more

Rated 5 out of 5 stars

I ordered crystal jeans as a Christmas gift for my partner and he liked them, the quality exceeded my expectations and they fit nicely. The shipping took a bit longer than stated on the website but i... See more

Rated 4 out of 5 stars

I ordered two jeans and I absolutely love them however I paid for express delivery which is supposed to arrive within 3-5 business days but the package arrived within 7days. I decided to reach out and... See more

Company details

  1. Clothing Store

Written by the company

We are an online retail company that focuses on young and emerging designers across the world. We choose very carefully the brands we work with to ensure high quality items for the best prices possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

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No recent history of asking for reviews

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4.7

All reviews

(74)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly I was lost in terms of my…

Honestly I was lost in terms of my personal fashion sense until I stumbled upon Baroque Galleria. The shipping time was fast and the quality of the products is out of this world. Would definitely recommend to any youngsters trying to find their own swag.

April 30, 2022
Unprompted review
Rated 1 out of 5 stars

The sizing is not realistic I order XL…

The sizing is not realistic I order XL pants and its actually M to L size.
The delivery system is not good and take forever.

April 26, 2022
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Reply from Baroquegalleria

Hello Basil, we're very sorry for the delay however it was completely out of our control because of Covid-19 but now things are getting back to normal slowly. It’s not like we didn’t use express shipping. We used Fedex to ship your order and Fedex is usually fast and about sizing on the product page we mention the size a model is wearing and his height and weight and we also have size chart. You might have forgotten to check the size chart and when an item doesn’t fit you can always apply for a refund.

Rated 1 out of 5 stars
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Reply from Baroquegalleria

Hello, would you mind being specific on what happened? we would love to help you and if you’re not happy with your order you can apply for a refund

Rated 1 out of 5 stars

Still no delivery

Still no delivery. 1 month ago

April 19, 2022
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Reply from Baroquegalleria

Hello Yannick, there has been a rise of covid-19 cases and we've been on lockdown for 24 days, most airports were closed so all packages had to be moved to Another airport and this process takes time. Your package has been delivered already and we’re very sorry again for the delay.

Rated 1 out of 5 stars

I have purchased a jacket a month ago w/ no product

I have purchased a jacket a month ago (March 22nd) with no product shipped to me. I was told it was due to covid, it should ship within a couple days (a few times). Then I was told FedEx would take over the shipment 1 1/2 weeks ago and it would ship by last Tuesday April 12th if the problem wasn’t solved. Still nothing. I requested a refund or a new product to be shipped. Denied on both accounts. The only reason I haven’t disputed this transaction with my bank (which is my next step) is because the customer service is responsive. Very disappointed, I wanted this jacket while it was still cold outside.

April 18, 2022
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Reply from Baroquegalleria

Hello Garrett, we're very sorry for the delay. Before Fedex takes over packages that are coming from an area that has Covid, they have to make sure all packages are clean before they get shipped out so this process can take up to 5 days. Your package has already arrived and i hope you like it.
Once again we're very sorry for the inconvenience. I hope you can give us another chance.

Rated 1 out of 5 stars

Worse online shopping experience i have…

Worse online shopping experience i have ever had. I made an order on the 21st of march. i had to wait until 16th of April to receive my shipment.

April 16, 2022
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Reply from Baroquegalleria

Hello, we're very sorry for the delay. It was completely out of our control due to the lockdown. Your package was in transit but then the airport had to close due to the pandemic so we we had to transfer all packages to another airport but this process takes time because they have to make sure all packages are clean before they get sent to another airport. You can see that after we updated your tracking number to Fedex it only took 4 days to arrive. Now we’re shipping all orders from another airport that’s not under lockdown and it only takes 4-5 days.
Once again we're very sorry for the inconvenience. I hope you can give us another chance.

Rated 5 out of 5 stars

Shipping takes a while but i expected…

Shipping takes a while but i expected that. Quality of clothes was way better than expected to be honest

April 12, 2022
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Reply from Baroquegalleria

Hello Lorenz,
Thanks for your feedback. We're glad you love our products and about the shipping time it usually doesn’t take long because we use express shipping but in the past week there has been a rise of Covid-19 cases that’s why your package too long and we're sorry for the delay.

Rated 4 out of 5 stars

Bought a PRBLM white Twill cotton…

Bought a PRBLM white Twill cotton Jacket. The jacket came in a shipping bag with no protective packaging at all. I like the quality and fitment of the product however the color itself is not as white as shown in pictures. It's more like off white in color. I still liked the product though. there were some threads hanging out of some places which I snipped off with scissors.

March 21, 2022
Unprompted review
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Reply from Baroquegalleria

Hello, thank you for your feedback we've been working very closely with factories to improve our packaging and it’s getting better every season. All items from spring/summer 2022 collections have the best packaging.

Rated 1 out of 5 stars

horrible shipping method

I bought a pair of trousers from them and now they are stucked at a TNT hub because their documentation is not regular. I also received an email from them where they tell me that what TNT is saying is not true. Now they are planning on a refund of the product minus 30 dollars of fees. Horrible. Hope they see this andthey'll do something. If that imma change the review

February 22, 2022
Unprompted review
Baroquegalleria logo

Reply from Baroquegalleria

Hello, we're very sorry for the inconvenience.
We weren’t the ones who wanted to return your package, it's TNT express. When a package has been at TNT warehouse for so long they either send it back or destroy it, that’s why there is a restocking fee because when the item is returned to us we pay a lot of money for it. We have contacted TNT and the issue has been solved. I hope you've received your item.

Rated 5 out of 5 stars

My favourite store - THE best jackets!

My favourite place to shop online. Amazing customer service, fast delivery and the quality of everything is spot on. The best selection of jackets I've seen anywhere. Definitely check them out for sure!

February 18, 2022
Unprompted review
Rated 5 out of 5 stars

Lherbaaa

the clothes are just amazing the quality to top nothing to reproach I intend to retake another order

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Staff go the extra mile to ensure orders come quick and everything fits, they went as far as to contact people wearing a particular item I was interested in just to guarantee a perfect fit. They respond quickly and are always putting in the extra mile, hands down the best customer service experience I’ve had.

February 15, 2022
Unprompted review

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