I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
Company replied
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Review summary
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Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
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Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.9
Excellent
717 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Didn't have to wait.
Didn't have to wait.
Talked me through all the tests and images.
Didn't force any products on to me.
Professional and excellent service.
July 10, 2024
Reply from Barracloughs the Opticians
Mr Croft it is so nice to read this review, thank you for sharing your feedback! We'll make sure the team at your Battle practice sees your kind words!
Thanks for choosing Barracloughs and we look forward to seeing you again next time.
Pleasant eye test
A pleasant and helpful lady who conducted my eye test efficiently.
(NB. This is written by Mavis Williams and not Keith Williams, my husband, who shares my email address!!)
June 27, 2024
Reply from Barracloughs the Opticians
Thank you so much Mrs Williams, we're really happy to read that you were pleased with your visit. We'll make sure that Nuleen sees your kind words!
If you have any suggestions as to how we could achieve 5-stars next time, please feel free to let us know at feedback@barracloughs.net 🙂
Thanks for choosing Barracloughs Mrs Williams and we look forward to seeing you next time!
Reply from Barracloughs the Opticians
Thank you Marion! That is very kind and we're really pleased to read that you were happy with your visit!
We really appreciate you choosing Barracloughs as your opticians in Battle 🙂
Very happy so far
Very happy so far with my first visit, both James who did eye test and Gwillam who helped me choose glasses were friendly and super helpful. Haven’t got my new glasses yet but based on experience so far would definitely recommend
July 9, 2024
Unprompted review
Reply from Barracloughs the Opticians
Lisa this is really lovely to read! Thank you so much for sharing your feedback and we are very happy that you enjoyed your visit 🙂
Thanks for choosing Barracloughs!
Met Nuleen Pandey for the first time…
Met Nuleen Pandey for the first time today, excellent professional service, felt completely relaxed and secure in her care, would recommend this optician , all the staff are really helpful and friendly
July 4, 2024
Unprompted review
Reply from Barracloughs the Opticians
Thank you so much Danny, this is absolutely lovely to read!
We'll be sure to pass your kind words on to Nuleen. Thanks again for choosing Barracloughs 😊
Reply from Barracloughs the Opticians
Thank you Phil! 😊 This is wonderful to read, thanks so much for choosing Barracloughs and we look forward to seeing you next time!
I am not writing book
They were helpful, informative and honest. I do not like giving feed back
June 17, 2024
Reply from Barracloughs the Opticians
Thank you Peter, we really appreciate you giving your feedback when it's not something you usually like to give.
We're pleased you enjoyed your visit and look forward to seeing you again! 😊
Calm showroom and helpful assistants.
June 24, 2024
Reply from Barracloughs the Opticians
Very kind Paul, and wonderful to read! Thank you for choosing Barracloughs and also for sharing your lovely feedback. We really appreciate it! 😊
We look forward to seeing you next time.
Reply from Barracloughs the Opticians
Thank you! That is spot on, we always have time for you and never want any customers to feel they are being rushed.
We're really grateful to you for sharing your feedback - thank you for choosing Barracloughs for your eye care!
We look forward to seeing you again.
Great all round experience
Efficient, knowledgeable, helpful advice, welcoming and friendly. Great range of products.
June 7, 2024
Reply from Barracloughs the Opticians
This really makes us happy Clint, thank you for sharing!
These are all boxes ticked where we really want to stand out, so we really appreciate you highlighting them all.
Thanks for choosing Barracloughs!
Professional Service
Mr Puri did my first fitting for new contact lenses, although in my case it was only for one eye as the other eye has nearly perfect sight. His manner was professional, friendly and helpful. He is very knowledgeable and delighted in explaining what was happening. I cannot recommend the service highly enough. I was sorry to leave as it was so enjoyable.
June 17, 2024
Unprompted review
Reply from Barracloughs the Opticians
Such amazing feedback! Thank you very much Mélissa 🙂 And incredible to read that you were sorry to leave!!
Mr Puri is fantastic. He used to be one of the Director's of the business, his knowledge and attention to detail really are something else.
We're so happy that you enjoyed your visit and look forward to seeing you again!
My wife has dementia and all the staff…
My wife has dementia and all the staff were sympathetic and caring making it a hassle free experience for her
June 18, 2024
Unprompted review
Reply from Barracloughs the Opticians
Thank you for sharing your feedback and we are so happy that your appointment was made easier thanks to the team. Anything, even small things, which help can make all the difference so we're very pleased to hear that you and your wife had a hassle-free visit.
Thank you for choosing Barracloughs!
I was very impressed with Mr Harpreet…
I was very impressed with Mr Harpreet Bahra who gave me excellent service and would recommend him to friends and family.
June 12, 2024
Unprompted review
Reply from Barracloughs the Opticians
This is so nice to read Mrs Mighall - we have sent on your lovely feedback to Harpreet who was really happy to read it!
Thank you for choosing Barracloughs and also for your recommendations 😀
I felt very looked after
I felt very looked after, everyone was polite and professional, Lucia was very thorough and brought up issues that had never been mentioned before. Ginny helped me through the minefield of choosing the right product for me. All in all a very positive experience and my husband will be coming too soon.
June 8, 2024
Unprompted review
Reply from Barracloughs the Opticians
Mrs Wheeler it is so lovely to read that you felt looked after! Thanks so much for sharing your feedback - we will make sure the team in Uckfield sees your kind words. Also, we really do appreciate recommendations (and we have emailed you separately so that you can both receive thank you vouchers for your introduction!)
Thanks again and we look forward to seeing you soon.
I had my eye test with Barraclough, such a shame.
I had my eye test with Barraclough, but could not afford the glasses they offered me, so instead took the prescription and had the glasses made elsewhere. Unfortunately the reading and computer glasses were focused far too close. Barracloughs said it was the third parties fault, but they would review the prescription for £55! I used the prescription to have produced a second set of glasses with the same result. The focus point was far to close to my eyes.
So, I have informed Barracloughs that I will do no further business with them and full intend to report them to their governing body.
Beware the smiles and cheery hello.
April 30, 2024
Unprompted review
Reply from Barracloughs the Opticians
We're very sorry you feel this way Mr Hutchison, unfortunately we could not carry out a second sight examination funded by the NHS.
As stated by The College of Optometrists, the prescribing and dispensing of spectacles are very closely linked and it is always much more straightforward to have your spectacles dispensed where you have your eyes examined. It becomes very difficult to resolve any problems you may have with your eyewear, when prescribing and supply are separated.
We are very sorry to see you go but wish you all the best with your future optician.
Bad Customer Service.
05th June 2024 i went to your branch to request a Nose Pad for my glasses,I was quoted 2 pads for £5 or 1 for £3.00 as a customer of yours for over 10years i was very surprised having to pay for this pad.Where is your customer service.I did not mind having to pay for it but surely you could offer a customer service free pad.Your staff member Ms Katherine Freeman was only doing her job and was helpful.
June 5, 2024
Reply from Barracloughs the Opticians
We're very sorry you feel this way Mr O'Brien, sadly with rising costs we have to cut back on some free-of-charge elements. We pride ourselves on the level of customer service provided so we're sorry to read that you feel differently due to this, but appreciate your honesty.
Thank you for your kind words about Kathrine, which we will pass on.
Reply from Barracloughs the Opticians
Very kind words Mr Clements 😊 Thank you very much for sharing your feedback. We really appreciate you choosing Barracloughs and look forward to your next visit!
Warm welcome on arrival
Warm welcome on arrival, and the very professional way that Emma assisted in ordering the correct frames for my new spectacles.
The actual eye test & photographing of the eyes was carried out in a very professional manner & Mr Purit makes it all stress free.
May 2, 2024
Reply from Barracloughs the Opticians
Thank you Mr Cook! This is really nice to read - we really appreciate your feedback and will make sure that the team in Battle see your kind words!
Thank you for choosing Barracloughs!
Always a pleasure to visit the shop in…
Always a pleasure to visit the shop in Bexhill where you are warmly welcomed and treated with kindness and respect by all members of staff.Thank you
May 20, 2024
Unprompted review
Reply from Barracloughs the Opticians
How lovely Peter - this is fantastic to read! Thank you very much for such kind words and for sharing! We really appreciate it and are pleased you chose Barracloughs.
We will send your feedback onto the Bexhill team now 😃
Thanks again!
Reply from Barracloughs the Opticians
Lovely to read Mr Cowling! Thank you for sharing your feedback and thanks for choosing Barracloughs the Opticians! 😃
Comments like this really put a smile on our face!
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