From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... See more
Company replied
My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... See more
Company replied
Nothing was too much trouble and the whole process of buying an approved used car was efficient and straightforward. Car was valeted and presented to a very high standard. My sales professional Chris... See more
Company replied
Company details
Written by the company
BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.
Contact info
Broad Oak Road, CT2 7PQ, Canterbury, United Kingdom
- www.barrettskent.co.uk
4.6
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
A happy experience
Reception was very friendly and efficient (with unlimited coffee). The work was was completed promptly and
offer of cleaning whilst offered was not required.
A happy experience.
November 27, 2024
Unprompted review
Reply from Barretts Kent
Hi John,
Thank you for your five-star review and amazing comments.
Car was booked in for warranty repairs…
Car was booked in for warranty repairs and MOT and all was done to timetable and Mark in Service was very good at keeping in touch with updates. Would give him the 4stars. Car was picked up and delivered which was helpful and brought back nice and clean and all working etc.
November 27, 2024
Unprompted review
Reply from Barretts Kent
Hi,
Thank you for your review and feedback.
Transmission issue
Found the service team at Ashford to be very helpful and interface with updates and questions to help narrow down the cause of the issue with Sophie was very good. Great communication and customer service. I felt very well looked after.
Thank you
November 22, 2024
Unprompted review
Reply from Barretts Kent
Hi Ben,
Thank you for your five-star review and amazing comments. We will pass your comments on to Sophie and the team.
Reply from Barretts Kent
Hi G Clark,
Thank you for your five-star review and great comment.
Welcomed by staff and generally very…
Welcomed by staff and generally very well looked after with refreshments while I waited for my MOT check.
November 25, 2024
Unprompted review
Reply from Barretts Kent
Hi Alan,
Thank you for your five-star review and great comments.
Barretts Ashford could not care less !
Barretts Canterbury amazing service, sadly Barretts
Ashford are clueless when asked a question about thier cars, and really lack customer service skills.. by all accounts they dont need customers who have purchased a car from another dealer!!
November 26, 2024
Unprompted review
Reply from Barretts Kent
Hello Mr Anthoney,
We're disappointed to hear our service fell short of your expectations. Our Service Manager, Lee Turner would like to discuss your recent experience further however, we are struggling to find your contact details. Please call us on 01233 500555 so we can investigate this further.
Good communication and friendly staff.
No issues always looked after by the staff
November 25, 2024
Unprompted review
Reply from Barretts Kent
Hi Gary,
Thank you for your five-star review and great comments.
Helpful and Friendly service…
Helpful and Friendly service department, I purchased my F-Type here 3 years ago and have returned every year for its annual service and M.O.T., Barretts are not my nearest maindealer but sometimes you have to go the extra miles.
November 25, 2024
Unprompted review
Reply from Barretts Kent
Hi Neil,
Thank you for your five-star review and great comments. Thank you for your continued returns, especially travelling the distance to reach us, we look forward to welcoming you back you on your next visit.
Ww have always had extremely good…
Ww have always had extremely good service at Barretts Canterbury. This is why we return over many years.
November 14, 2024
Unprompted review
Reply from Barretts Kent
Hi Cindy,
Thank you for your five-star review and great comments.
Very good service
Very good service. Collection and return excellent. Only miniscule problem was Health Report video had no sound but that would not detract from 5 stars!
November 21, 2024
Unprompted review
Reply from Barretts Kent
Hi Mr Talbot, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Great communication
Great communication, efficiently rectified a small warranty issue with a free gift for my inconvenience and complimentary vehicle clean too. 5 stars from me.
November 21, 2024
Unprompted review
Reply from Barretts Kent
Hi Ken, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Very friendly helpful staff nothing was…
Very friendly helpful staff nothing was to much trouble for them. Car went back in for a recall, over all we were very satisfied with the service.
November 21, 2024
Unprompted review
Reply from Barretts Kent
Hi Jennie, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Excellent experience
I purchased a car from Barretts BMW in Canterbury. I found it to be a relaxing and stress free experience. I was made to feel welcome by staff in the showroom and Duncan was very professional and not pushy in any way. I am delighted with my new vehicle and would highly recommend this business.
November 18, 2024
Unprompted review
Reply from Barretts Kent
Hi, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts BMW Canterbury.
Good efficient service
Good efficient service. Polite helpful staff and kept up to date with the work done.
November 20, 2024
Unprompted review
Reply from Barretts Kent
Hi Malcolm, thank you for your five-star review and great feedback.
Great service
Great service, polite, efficient and convenient. I am happy to recommend.
November 20, 2024
Unprompted review
Reply from Barretts Kent
Hi Justine,
Thank you for your five-star review and great comments.
Brilliant service from start to finish…
Brilliant service from start to finish Kieran Seal and his team where first class. If you are in the Kent area please make the effort to use BMW Canterbury as your chosen service provider. They go the extra mile with a smile 😊
November 20, 2024
Unprompted review
Reply from Barretts Kent
Hi Hamish,
Thank you for your five-star review and amazing comments.
Wouldn't go anywhere else!
The staff at Barretts BMW Canterbury are always really friendly and super helpful. The quality of their engineers work has always been excellent. Highly recommended!
November 18, 2024
Unprompted review
Reply from Barretts Kent
Hi Jarrett, thank you for your five-star review and great feedback. We're pleased you received excellent service at Barretts BMW Canterbury.
Barretts always make you welcome
Barretts always make you welcome, and I am confident the work is completed to the best standards. Check is simple and straightforward and I have been using them since I purchased my car.
November 19, 2024
Unprompted review
Reply from Barretts Kent
Hi Roy, thank you for your five-star review and great feedback. We're pleased you received excellent service at Barretts.
Excellent service
2016 BMW 335d Touring, 57500m, front shock absorber seal split and leaking heavily (pothole), failed MOT. Swift and sympathetic response from staff at Barrett’s Ashford meant replacement fitted within two working days; and under my BMW extended warranty, thank you very much Sophie and the others involved.
November 18, 2024
Unprompted review
Reply from Barretts Kent
Hi Richard, thank you for your five-star review and great feedback. We will pass this on to Sophie and the team. We are pleased you received excellent service at Barretts BMW Ashford.
Highly recommended service
Excellent, prompt, efficient and friendly service. Easy to communicate with. Keep up the good work!
November 19, 2024
Unprompted review
Reply from Barretts Kent
Hi Omar,
Thank you for your five-star review and great comments.
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