Would have been 5 stars - badly let down by the delivery driver. The Staff at BD were always helpful and efficient. The delivery driver did not wait for our Manager to come and supervise the delivery.... See more
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Based on these reviews
Ordered 3 posts the lady was very helpful listened to my requirements.made sure my order was exactly what I wanted payed on line they where delivered within a couple of days they are now been installe... See more
Company replied
Still not received my order. I have now received my order and understand what you said in your reply. It would appear trust pilot jumped the gun asking me to review something i hadn't received.
Company replied
We ordered a composite garden gate, it was easy to order & was dispatched quickly. The gate is high quality construction & easy to fit. Due to the width, our only option was to fit between two woo... See more
Company details
- Security Equipment Store
- Construction Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
- Security System Supplier
About Barriers Direct
Written by the company
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Contact info
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4.4
Excellent
1K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having received the barrier posts
Having received the barrier posts, which were a very good quality. Pity the delivery company couldn't get it together as they forgot to put the bolts in the package. The girls at Barriers direct, were excellent chasing g up the supplier. Which took 2 weeks. All done now and looking very professional. Would definitely buy from them again.
April 7, 2026
The Clamp arrived but the bolts to…
The Clamp arrived but the bolts to assemble it were missing. I need the clamp before the weekend as we are going on holiday for eighteen days.
April 10, 2026
Reply from Barriers Direct
We're sorry to hear this, please call our support team on 0800 028 8010 at your earliest convenience so they can assist you with arranging any spare parts. Thank you.
The goods were received in time and in…
The goods were received in time and in good order. exactly as described on the web page. Thanks
April 10, 2026
Confusing delivery dates
Genuine item at a good price. Knocked off a star because the delivery updates were confusing. One said delivery date was earlier than expected but when it didn't arrive I worried that something had gone wrong. If the correct later date it arrived on had been quoted, I would've given 5 stars.
April 2, 2026
Reply from Barriers Direct
Hello and thank you for your review. I can see that your order was due to arrive initially on the 8th April, but was revised to an earlier dispatch, due on the 3rd April but did not get delivered until the 7th - this was because of the Easter bank holiday weekend, and the 7th represented the next working day. Unfortunately, once an item is dispatched it is ultimately the courier's responsibility regarding delivery. I apologise for any inconvenience this may have caused.
Once gain great service from the team
Once gain great service from the team, delivery driver was in contact the day before and arranged an early drop off to site instead. Used so many times and always been great. The product itself is top quality and always gets great reviews from our customers
March 10, 2026
Great service
We were kept informed once we’d placed the order and delivery was very quick - would recommend this company
April 7, 2026
Easy to navigate site quick delivery no…
Easy to navigate site quick delivery no bother service. Great product
March 30, 2026
Reply from Barriers Direct
Great, glad to hear this!
Simple order process and timely delivery
April 2, 2026
Five star 💥💥💥💥💥💥💥
March 26, 2026
Reply from Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Poor service
The delivery was twice delayed due to production problems, had this been accurately portrayed on the website we would has used another supplier.
Advertising “ next day” within “ 3-5 days” should be an achievable option otherwise it is falsely advertising and very costly when we needed to get Labour to a project.
This would stop me returning when other companies have the same or similar products.
At no stage was money back or compensation towards construction delays offered.
Very poor service only got a 2 star rating as the product did eventually arrive.
March 30, 2026
Still not received my order
Still not received my order.
I have now received my order and understand what you said in your reply.
It would appear trust pilot jumped the gun asking me to review something i hadn't received.
April 2, 2026
Reply from Barriers Direct
Hi Jill, we are sorry to learn of your negative review. Your order was placed on the 27th March, shipped on the 2nd April and according to our records, was successfully delivered today - the 7th April . As stated on our website and Ts & Cs, the lead times displayed on our website are an estimation; unfortunately we are reliant on third party couriers and therefore we cannot always unfortunately guarantee an exact delivery date, particularly with Easter bank holiday weekends thrown in this week.
We hope your goods are safely in your receipt, if we can assist any further then please don't hesitate to contact us and we will endeavour to help you.
Aluminium side gate.
Fabulous product and great customer service thank you.
My garden aluminium side gate looks fantastic and has been made to the highest standards.
I would not hesitate in recommending Barriers Direct.
March 27, 2026
Great price delivered on timeitting…telescopic steel post
Great price delivered on time,fitting instructions included, extra key for lock as ordered. fitted next day(good job i have long armsfor the hole depth) looks good and does the job
March 31, 2026
Delivered on schedule
Delivered on schedule. Would have been 5 stars but I was not phoned when delivery was close as promised.
March 20, 2026
Very friendly and easy to deal with
Very friendly and easy to deal with, prompt service
March 27, 2026
They are very slow to respond to…
They are very slow to respond to emails. I have sent two emails over the space of 5 days and have had no response.
March 19, 2026
Reply from Barriers Direct
Thank you for your feedback. We’re sorry to hear you felt our communication was slower than expected.
Having looked into your order, we can see that a proof of delivery was sent on the 21st. When you requested an update on the remaining items on the 26th, our sales team responded the same day. There were a few follow-ups between ourselves, the supplier, and your colleague over the following days, and we replied as soon as updates became available.
At the time, we were awaiting further information from the supplier, and with some team members out of the office on Friday, responses may not have been quite as quick as usual while cover was in place. That said, we always aim to keep communication as prompt and clear as possible. We would advise customers to call the office if an enquiry is urgent, that way we can be sure your enquiry is dealt with as quickly as possible.
We appreciate your patience while we worked to resolve this and apologise for any inconvenience caused.
If there’s anything further you’d like us to check or clarify, please don’t hesitate to get in touch.
very quick and good service as always
March 25, 2026
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