Before purchasing the machine I looked at offered drunk pods saw alot of what I would drink. As soon as I received it they discontinued all of them. Now just alot of unpopular sweet drinks, i warn my... See more
Company replied
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Although I have not had experience with this company but felt the need to express that I am really disappointed to see these negative reviews for this product. I was seriously considering buying this... See more
Company replied
Having owned one of these machines for over a year now my honest review is do not buy one under any circumstances. The main reason being these capsules are way overpriced at £4.50 a capsule... See more
Company replied
Site says my order is fulfilled. I have not recieved my pods. Have emailed several times, but no response. I spent over £50 and can ill afford to loose it. Have checked spam folder. Nothing. I us... See more
Company replied
Company details
Written by the company
Bartesian creates premium cocktails on demand. Combining mixology and technology, you don't need to be an expert mixologist to enjoy an excellent cocktail!
Contact info
452 north sangamon st, 60642, Chicago, United States
- Hello@bartesian.com
- www.bartesian.com
1.9
Poor
20 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although I have not had experience with…
Although I have not had experience with this company but felt the need to express that I am really disappointed to see these negative reviews for this product. I was seriously considering buying this machine having been bombarded with adverts on Facebook. The concept of having a cocktail making machine in this way seems a good Idea but judging by the comments and the problems people have had, this product seems overrated and expensive with a poor selection of drinks. I noticed this when I was researching the product before contemplating buying. So unfortunately I will definitely not be buying it.
May 13, 2026
Unprompted review
Reply from Bartesian
Hello Ian,
Thank you for taking the time to share your feedback. We do hope you’ll consider a few additional factors:
The negative reviews represent a very small sample size compared to the overall number of customers using and enjoying the system.
The UK currently has a smaller cocktail selection than the US market, which we understand may lead to some disappointment reflected in certain reviews. When we first launched in the US, we began with just six cocktails and have since expanded to more than 60 varieties.
Our UK launch is still comparatively recent, and we are continuing to grow the lineup. In October alone, we introduced four additional cocktail selections, two of which are exclusive to the UK market, with more planned moving forward.
If you remain hesitant, we completely understand and would be happy for you to check back with us from time to time as the UK offering continues to expand and evolve.
You’re also always welcome to contact us directly with any questions or feedback via bartesian.com/contact
Before purchasing the machine I looked…
Before purchasing the machine I looked at offered drunk pods saw alot of what I would drink. As soon as I received it they discontinued all of them. Now just alot of unpopular sweet drinks, i warn my friends don't buy
December 11, 2025
Unprompted review
Reply from Bartesian
Hello Sandrak
Thank you for your feedback.
We proudly use authentic ingredients and often introduce seasonal, limited releases, though we also maintain an extensive library of selections that are available year-round as well.
We'd like to provide assurance that the timing is not related to when you received your Bartesian.
If you're finding the cocktails swet - Like any great cocktail bar that uses real ingredients like we do - we recommend dispensing into a shaker of ice and shaking them for 5-7 seconds. It’s not just about chilling the drink—it’s about achieving the perfect balance. Without that bit of dilution, flavors can come through stronger than intended.
Our teams will be happy to assist with recommending cocktails that aren't sweet as well if you'd like to reach out to us directly via bartesian.com/contact
Not good at all
Having owned one of these machines for over a year now my honest review is do not buy one under any circumstances.
The main reason being these capsules are way overpriced at £4.50 a capsule and then you need to pay for the alcohol to mix with them pre-mixed cans are way easier and far more convenient.
The other problem is they deliver the capsules to you with a very short shelf life so they don’t last very long. Most of the cocktails are horrible and the UK offering choices is so poor it’s not worth it.
Add on top of this the fact that the machine constantly breaks or has to be flushed through because it won’t dispense properly and the whole thing is a complete utter waste of time and money save yourself a lot of money get cocktails in cans and do not buy this equipment.
Since they have replied stating the machine breaking I should contact them, I will reply and say have done this but as outside of warranty they are not interested, and you my use different ingredients but they are not worth the money you charge
April 27, 2026
Unprompted review
Reply from Bartesian
Thank you for taking the time to provide us with your feedback.I'd like to try and address your points.
Q: and then you need to pay for the alcohol to mix with
This allows for customers to enjoy authentic cocktails using the spirits of their choice, along with the ability to tailor the strength to their liking as well. Unlike premade canned cocktails where the spirits are set.
Q: The other problem is they deliver the capsules to you with a very short shelf life so they don’t last very long.
We proudly use authentic ingredients- we avoid corn and fructose syrups, powders etc, while these would stabilize their presentation for extended times, it would also sacrifice the quality of our cocktails. The dates aren't a reflection of expiration/safety, but rather a guideline for when the presentation may begin to change gradually over a period of time. Storing in the fridge extends this significantly, they can also be frozen safely (ingredients are concentrated, so there isn't water to expand)
Q: Add on top of this the fact that the machine constantly breaks
This certainly isn't expected behavior, please reach out directly to our team so that we can look into options to assist via bartesian.com/care
thank you again
WAS a member on a monthly subscription
WAS a member on a monthly subscription. Beware of the very short shelflife of the cocktails. Received cocktails today, best before date was the 01.04.2026 less than 4 week.
Membership cancelled.
March 4, 2026
Unprompted review
Reply from Bartesian
Bartesian is proud to avoid the use of corn/fructose syrups. Doing so would artificially stabilize color etc, though our cocktails wouldn't taste as amazing as they do if we were to.
We exclusively use authentic ingredients which is what makes them taste as amazing as they do. Happy to also say, the dating on the package is significantly different from expiration or safety dating. It's a guideline indicator as to when the presentation/color may begin to gradually change over a period of time if stored at room temperature, resulting from the natural sugars.
The presentation can be suspended by months if stored in the fridge, they can also safely be frozen without damage.
Since we use real ingredients, and every recipe is unique - the dating on the packs varies depending on the ingredients.
With that said - though the dates are not related to expiration, our target is to not send out packs that are inside of 5 weeks. If you haven't already done so, please reach out to us directly via www.bartesian.com/contact for assistance/questions/concerns.
Thank you,
The Bartesian team.
Don't buy unless you live in America
Don't buy unless you live in America.
I stay in the UK. I was enticed to purchase a Bartesian due to them having over 60 flavours of cocktails. How wrong was I. Their marketing is terrible and makes you think you can get these flavours no matter where you live. In the UK, it is a very limited selection of cocktails. Very poor to be honest.
It is evident that the American market is prioritised over everywhere else.
Would I buy this if I lived in the UK. No. Not unless they match what they have in the USA.
October 11, 2025
Unprompted review
Reply from Bartesian
Thank you for sharing your feedback. We are sorry for the frustration caused from the current product selection in the UK compared to the USA.
We initially launched in the USA in 2019 with 7 selections. We’re actively working to expand our offerings in the UK as we did in the USA including 2 new releases this month with more planned for this year. Our growth plans are designed to scale in line with market demand to ensure the best experience for our customers.
Thank you again for your feedback, we truly appreciate your patience and support as we continue to grow. We can also be reached directly via www.bartesian.com/contact
Oct 22nd update: 4 new additional selections were announced for the UK market today.
If you can source elsewhere do it is my advice!!
Placed an order online took a week to arrive not sure if that is a Bartesian problem or the fact that they use the worst courier company in the uk, but either way it’s their responsibility on top of this when I received the packages they only have 1 month left of shelf life, another example of a company saying well we are the only place you buy them from so what are you going to do! Absolute disgrace actually considering throwing the machine away through disgust with the Bartesian
July 31, 2025
Unprompted review
Reply from Bartesian
Hello Mr. Lewis
Thank you for your feedback.
Apologies for the frustration caused.
We are unable to associate Trustpilot profiles with Bartesian order/customer accounts - as such, the most efficient and direct route for assistance is via the contact page on Bartesian.com
Broadly speaking, target for delivery is inside of 7 working days while it's typically much quicker, the target does include a buffer for potential delays in transit.
Happy to say, the dating on the packaging is a presentation guideline that is significantly different from an expiration or safety date. Regrettably, confusion between the two contributes to a significant amount of food waste in North America each year.
Bartesian proudly uses genuine juices, bitters, and extract concentrates and avoids the use of artificial colors, fructose, and corn syrups that would negatively impact the quality of our cocktails. Since the genuine ingredients vary by cocktail the dates vary with each selection.
Beyond the date, there is a chance that the presentation may begin to change over a period of time (the color may change from the natural sugars etc), however the safety of enjoying the cocktail will not have changed.
Though the dating is not associated with safety, and that the presentation can easily be extended, our target is to not send out packs that are inside of 5 weeks from the date received. If this wasn't the case with your order, if you could please reach out to us directly through our contact page using the email address associated with your order.
thank you again,
WARNING: Unless you are American, DO NOT BUY!
WARNING: DO NOT BUY IF YOU ARENT IN AMERICA!!!! They advertise as a machine that can make all these cocktails however if you aren't in the US you can only buy a ridiculously limited range of pods. The price of the machine wildly outweighs the selection of drinks you can make if you aren't in America. I have seen first hand how many non American customers have emailed begging for a bigger selection and the company just doesn't care and will not change their offering. This business has such a potential and it is absolutely being wasted. Whomever is making their commercial decisions needs to be fired yesterday!
May 25, 2025
Unprompted review
Reply from Bartesian
Thank you for your feedback. We initially launched in the US in 2019 with 7 selections, we've certainly come a far way with over 60 now as you can see.
Being relatively new to the UK market, we are absolutely scaling to match the pace of customer growth. In fact, there were 2 new additional releases this month in the UK: The BlackBerry Margarita and the Manhattan.
We continue to form local UK partnerships as well - here's some detail on a partnership formed for the purpose of accelerating growth within the market:
https://uk.finance.yahoo.com/news/exclusive-channel-4-ventures-backs-114557722.html
We appreciate that not having the same options as those in North America can be frustrating - we're looking forward to continue adding more and more selection to enjoy.
Do not buy…
I would not recommend for 2yrs now they have promised more variety of pods and still the same boring ones the us have loads not worth the money DONT BUY UNTIL MORE VARIETY OF PODS AVAILABLE otherwise it's great to use if we had more pods to choose from
April 10, 2025
Unprompted review
Reply from Bartesian
Thank you for your feedback, we are very grateful for our early adopters. We have introduced new selections in the time since we've launched, with more on the way as we continue to scale up our production capacity in the market. Some recent local press as well: https://uk.finance.yahoo.com/news/exclusive-channel-4-ventures-backs-114557722.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAKP1luDleGqimuQQkMQAdHIF1yWmEGSybXjswjztf31-a_d22m1ZKaizn5uIc1rkjOpmes5PzISMDbpKOTA2MOyj0GdsM4Fyt855jGefWG3WgSEtnVcboZeVWGqjyY6v_bSeQMaDnhPtIsroIc97Z38nRSp0oixrFpFRNLHY5mkz
HAD MY BARTESIAN ALMOST TWO YEARS AND…
HAD MY BARTESIAN ALMOST TWO YEARS AND IT SHORTED OUT. I CONTACTED BARTESIAN AND BASICALLY WAS TOLD THAT IT MY PROBLEM IT OUT OF WARRANTY AND THERE IS NOTHING THEY CAN DO ABOUT IT. NINA THE CUSTOMER SERICE PERSON WAS VERY RUDE AND SAID IT MUST OF BEEN LEAKING INSIDE OF THE MACHINE AND IF I TOOK CARE OF IT I WOULD OF NOTICED PRIOR TO IT SHORTED OUT. I TOOK THE BOTTOM OF AND NOTICED IT WAS ALL CORRODED DUE TO LEAKING INSIDE OF THE BARTESIAN. DIDN'T KNOW WE HAD TO TAKE THE MACHINE APART TO MAKE SURE IT WORKS PROPERLY. NINA WITH CUSTOMER CARE TOLD ONLY THING I CAN DO IT THROW IT IN THE TRASH AND PURCHASE ANOTHER ONE WHICH SHE THEN DIDN'T WANT TO HEAR ANYTHING ELSE AND TRANSFERRED ME THE SALES DEPT TO PURCHASE ANOTHER. I WOULD NOT RECOMMEND PURCHASING A BARTESIAN IF THIS IS HOW THEY TREAT THEIR CUSTOMERS. I WILL NERVE PURCHASE ANOTHER AND I WILL RETURN THE ONE I PURCHASED FOR MY BROTHER ASAP!!!!!!
February 24, 2025
Unprompted review
Reply from Bartesian
We are sorry to hear you encountered this issue with your machine after 2 years.
Our warranty does cover a set period, which all customers are provided with initial purchase. This warranty does need to be executed fairly for all customers, as approving exceptions may result in unequal treatment for users of our products. Of course, the frustration of having a product that is not functioning as intended is understandable, and we appreciate your feedback regarding the product and processes surrounding the warranty.
Horrible customer service
Horrible customer service. The machine glitched after about 8 uses. Wasted several ( expensive) drink cartridges in trying to fix it. Water reservoir signals empty in spite of following their steps to address it. Numerous calls ( not answered and no call back), numerous emails passing me off from one department to another after all requested information was sent numerous times. DO NOT BUY THIS PRODUCT!!!!!
January 15, 2025
Unprompted review
Reply from Bartesian
Hello Susan
Thank you for your feedback, apologies for the frustration. It does seem as things got off to a rocky start, though we do try not to "pass off" our teams do have different areas of speciality/expertise that differ from our sales/hardware groups and as required, we do suggest working with the applicable team to get the most accurate assistance quickly.
It does seem that in the time since initially submitting this review, a replacement under warranty has been agreed on and is on its way to you.
thank you again
Poor Customer Service
Poor Customer Service
Like some buyers here, I have been stung by the poor use of courier services and customer service. I spent just short of £400 on the Bartesian Cocktail Maker, the pod drawer, and a number of pods to complement the machine—all of it a gift for my wife's birthday.
The delivery itself was super quick, but the condition of the box when it arrived looked like it had been thrown around a warehouse and then dumped in a puddle. The whole of the cardboard was soaked, and the inside boxes were seen on delivery. The DHL courier said he would mark it as damaged. Does Bartesian get a refund for their part because of this? It remains to be seen.
I instantly sent pictures and an angry email to Bartesian Customer Support; their responses were generic and lacked any empathy or sympathy for the situation they had put me in. They offered me gift vouchers for the issues, but considering my confidence in their product was zero, I wanted a refund; it appears they don't provide this despite me showing each box as water-damaged and the pods were broken. Eventually, they offered me £50, which was not nearly good enough, but I had had enough of the back and forth. I have no idea if any of the items will last as long as they should have been dealt with this way.
I was really disappointed and embarrassed my wife had to open her main gift and see the manner in which it was presented. I'm not sure what else I could do to fight and get anything more back. Sorry state of affairs in this day and age; Bartesian showed no responsibility at all.
January 15, 2025
Unprompted review
Reply from Bartesian
Hello Andy
We're sorry to hear that you had this experience with the carrier resulting in your delivery arriving wet and the frustration it has caused you.
We do hope there is consideration to the fact that, once in possession of a 3rd party, there are a number of scenarios that can arise that are wholly outside of Bartesian's control or influence.
What is of course within our control is how we react/respond when concerns are brought to our attention.
While the pictures submitted along with your ticket to our team showed no doubt that the external shipping box had been impacted by rain, it didn't seem that any of the items themselves, which are protected with their own additional layer of packaging had been damaged.
Though referenced in your trustpilot review, the ticket created with us had no images of product that had been damaged outside of external shipping materials. We'd requested additional detail on this, at which time it seems a choice was made to accept a refund for the inconvenience vs discussing further.
Regarding: "I have no idea if any of the items will last as long as they should have been dealt with this way."
Having reviewed the images closely again it doesn't seem that any rain would've have come into contact with the actual product., though if it had we have every confidence that there will not be any adverse impact. Should you wish to initiate a return/exchange,or are not satisfied with the outcome please let us know in response to the existing ticket open with our team via email.
Thank you for your patience.
Great support
Site says my order is fulfilled. I have not recieved my pods. Have emailed several times, but no response. I spent over £50 and can ill afford to loose it.
Have checked spam folder. Nothing. I used the site online form to communicate.
Support has contacted me. Sent me a couple of emails requesting details. Am getting the pods replaced. Excellant service. Good company to deal with. Incidentely, have tried the cocktails that came with the machine, and find them incredably good. 5 stars
January 9, 2025
Unprompted review
Reply from Bartesian
We'd certainly like to look into this.
Please search any spam folders or filters that may have intercepted a response from us
As we cannot associate trustpilot usernames with order numbers The most direct route to reach us is via www.bartesian.com/pages/contact
Please use the email address associated with your order.
Upon submitting a message, an automated response is sent acknowledging receipt of your inquiry. Our target is to reply to all messages inside of 1 working day.
Thank you for your patience.
Beware ...
I cannot find a way of returning a Bartesian Cocktail maker. I have contacted Bartesian.com 3 days ago and I have not heard a thing back.
December 14, 2024
Unprompted review
Reply from Bartesian
Apologies for any frustration! Our target is to reply to all inquiries inside of 1 business day Mon-Fri, though with the busy holiday season, we are a little behind in that target and working to catch up as quickly as possible. Each email to our team generates an automated reply acknowledging that a ticket has been created. To be sure, if you haven't received this please reach out to us via bartesian.com/pages/contact thank you for your patience.
Absolutely appalling
Absolutely appalling. They use DHL as courier in UK. 92% 1* rating on Trustpilot. Goods not delivered. Reporting as crime to Police. All Bartesian can say is this is courier they use in UK. Well, change them. Avoid Bartesian if you live in UK
November 19, 2024
Unprompted review
Reply from Bartesian
Thank you for your message, We're sorry to hear that you've had this experience with the carrier, we do see that you've reached out to our customer service team via hello@bartesian.com who had the opportunity to reply earlier today stating that we'd initiated a delivery trace with the carrier and to expect follow up the moment we've heard back from them. If you have further questions in the meantime, the most efficient route to reach us is via response to the email our team sent via hello@bartesian.com Thank you for your patience.
Great idea but poor execution in the UK.
When we bought the machine we looked at the capsule choice in the US and contacted Bartesian who said the UK capsules choice would grow as they've only just launced in the UK. Sadly, 9 months on and the selection is worse. We've used the machine once since buying it. The other problem is the capsules are so expensive. I've just added a selection of 3 different varieties to my basket and it's £60 for 24 little capsules of fruit juice! You also have to spend over £50 or they want to charge £9.99 for delivery, also the choice on Amazon is pitiful. If you like a drink then I would recommend buying a PD beer machine instead and make your own cocktails.
September 9, 2024
Unprompted review
Nasty drinks and machine
The drinks are bad, the machine gets slimy and moldy if you don’t use it every day, and everything is expensive. Don’t waste your time or money, just make yourself a much better drink at a fraction of the cost. Most of the high cost of cocktails comes from the alcohol… which you have to buy yourself anyway if you bother with this product!
July 1, 2024
Unprompted review
IN THE UK.... STAY WELL CLEAR!!
If you're a UK customer stay well clear. There's a lot better things to be spending your money on.
They opened to the UK marked with very limited choice however being such a well established company in the US we thought this will be great, just give it a bit of time!
Well time has passed and selection has got worse! It's a great idea but with absolutely no intent on establishing a UK market it is now just and expensive bar ornament!
It could be a great thing and the US has proved this but I think they opened in the UK on a whim and didn't actually want to as it's dead in the water!
I can't even flog this machine on as no one wants it!!
IN THE UK.... STAY WELL CLEAR!!
March 8, 2024
Unprompted review
I hope it helps you to avoid
I hope it helps you to avoid the same thing happening.
I bought 10 boxes of capsules and 8 arrived damaged. I immediately sent the notification and photos.
They haven't fully refunded me, won't let me return it for a full refund, and are no longer responsive.
1 month without definitive solution.
December 28, 2023
Unprompted review
Mine broke down 11 months in and no one…
Mine broke down 11 months in and no one at the company will help me - I've sent over 20 emails to them and I keep getting a message "we have opened a ticket" - say what? I offered to pay for shipping and the repair and they won't send me an address to send it to. Don't buy!!!!
January 23, 2024
Unprompted review
Quick and easy way to make mixed…
Quick and easy way to make mixed cocktails. They have a decent selection of “pods” (those are the pre-made items that are added to your choice of liquors). New ones out every quarter. Fun and easy way to offer a selection at a party. The machine can get a little fickle, make sure to keep the water container empty while not in use, and clean as recommended.
December 22, 2022
Unprompted review
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