Barton Watchbands provided a prompt refund when I made an incorrect purchase and ensured quick delivery when I selected and paid for the right product. Their response was kind and reliable. Email r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve purchased their watch straps before and they’re great quality and have lasted years. Nicely packaged too. My recent order arrived in about a week which is quick considering I’m in the uk. On this... See more
Company replied
I bought watch bands from them. The band themselves are very high quality; especially the leather ones with quick release are beautiful and very easy to install. My order via USPS took something of... See more
Company replied
Initially, I was very disappointed to find my new band didn’t fit my watch and fussed about having to use pins from an older band. The problem? I ordered the wrong size. Joel contacted me after se... See more
Company replied
Company details
Written by the company
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Contact info
141 Payne Street , 75207, Dallas, United States
- (512) 410-8793
- info@BartonWatchBands.com
- www.bartonwatchbands.com
4.4
Excellent
252 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im kicking myself for not reading the…
Im kicking myself for not reading the reviews first. What an idiot I am.
Ordered nylon army green fabric 24mm watch strap canqr-army-24-lng for Casio protrek.
Strap was £ 20 delivery £ 10 which I failed to spot. The strap took £ 25 days to arrive. It was well packaged but if very poor quality compared to the original strap.
No self respecting army guy would put this on his watch. I expect it to last 5 minutes.
We are now in June 2024 less than 6 months after purchase and as expected the strap now has started to wear away on the edges. I give it another month before it fails completely
January 16, 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us an honest review. We are sorry to hear that our carrier took so long to deliver your order. That said, international orders can take 2-3 weeks to be delivered. Our army green canvas strap is very popular. We are confident you will enjoy wearing it. For reference, all of our straps come with a 100% customer satisfaction guarantee, within the first year of purchase. If needed, we can be reached at customerservice@bartonwatchbands.com. Thank you for considering Barton. Enjoy the new strap!
Avoid !
As per other reviews (which I wish I’d read first) there is zero customer care. This business just takes your money via a website and that’s it. They sent me the wrong size band and added a set of spring bars to my basket which I didn’t order and was charged for. I’ve emailed them multiple times (ironically to the email address they ask other reviewers below to email to resolve) and no one has replied. I’ve been ripped off. Avoid is my advice as if any problems you are stuck. Awful.
January 6, 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to reach out. We are sorry to hear that you have not had the best experience. We take great pride in fulfilling orders correctly. If you received the wrong size band, we do apologize and would like to make this right. We have been in business for nearly ten years and the last thing we want is for a customer like yourself to feel scammed. The holiday season is a very busy time for us. We apologize if we were not able to respond to your message in a timely manner. If your issue has not been resolved, please reach out again via email (info@bartonwatchbands.com). We are here to help! Thank you for considering Barton Watch Bands.
Barton Customer Service - BEST
I have 6 Barton watch straps and love them all. Leather, leather alligator, hybrid silicone/textile and silicone. Each time I change out a band on my watch it looks like I have a new watch. Barton replaced a band due to an issue and they immediately sent me a new band in exchange. EXECELLENT customer service. Super fast customer service. I use the "chat" to correspond to the agent and they are the best customer service team I have worked with so far. Barton offers a variety of great watch bands. They stand behind their product.
January 2, 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. We are happy to hear you have enjoyed wearing a variety of our straps! Our chat option via our website is a great way to communicate with us. I am happy we resolved your issue in a timely manner. We have been in business for almost ten years. We stand behind every strap that we manufacture. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Non-existent customer support
Product itself seemed reasonably OK apart from a defect in the stitching. The post-sale customer support is non-existent: I've sent two emails about the defect and received no reply after a month. Won't be going back to them again.
December 2, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. We try to respond to all customers in a timely manner. We have noticed recently that alot of our replies are going to our customers spam folders. We are working on resolving this issue. All of our products come with a 100% customer satisfaction guarantee within the first year of purchase. We are happy to help with a replacement strap during this time period. We can always be reached at info@bartonwatchbands.com. Thank you for considering Barton Watch Bands.
Not recommended
I ordered a watch band in September. It took three weeks for the order to arrive and guess what? It was the wrong band. Not the one I ordered.
I contacted their customer support and they were very apologetic. They promised me to fix it and send the replacement free of charge. Guess what? It’s been 7 weeks since and I am yet to see their promise to materialise.
I do not recommend buying anything from them.
November 29, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest feedback. We truly apologize that the wrong item was shipped to you. This is rare and should not happen. For reference, international orders can take 2-3 weeks to be delivered. That said, we are always willing to make things right! If you have not received the replacement order, please contact us at info@bartonwatchbands.com at your earliest convenience.
Product itself is fantastic
Product itself is fantastic - top grade strap, love the quick release spring bars which made changing the strap very easy.
Only negative would be the delivery process but I don't think it's all Barton's fault. 18 days from order to delivery seems like a long time plus despite being delivered successfully there was no update on the UPS site to say it would be delivered today and it still shows it as 'on the way'.
If you don't mind waiting a while for a quality product then buy with confidence.
November 27, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us an honest review. We are pleased to know that you are happy with your new strap! The quick release spring bars sure make things easy. International orders can take a bit of time to be delivered. We are always looking for ways to improve our international shipping service. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Delayed delivery
I purchased a watch band from Barton 4 weeks ago, including shipping protection the tracking information provided by Barton referred me to UPS. UPS indicated the item in question was to be delivered by Australia Post and provided a second tracking number which Australia post know nothing about. I sent two emails to Barton customer service seeking clarification and received no reply. All that aside the watch band has now turned up and is as described. A realistic indication of likely delivery times and better communication would have resulted in a 5 star review even with a 4+ week wait for delivery
November 11, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us an honest review. We are happy to hear you have received your Barton Watch Band. We apologize that you did not hear back from our customer service team. We take great pride in replying to all customer messages. It is possible that our reply message went to your spam/junk mail folder. Regardless, we promise to do better the next time around. We are always looking for ways to speed up our international deliveries. Thank you for supporting Barton Watch Bands.
Did not from watch band
Did not from watch band.
Very basic communication.
Would like to have my money back !
November 22, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your interest in Barton Watch Bands. Did you receive your order? If an order goes missing in transit, we are always happy to reship the order or alternatively issue a full refund. We are here to help at anytime! We can be reached at info@bartonwatchbands.com with any questions or concerns you may have. Thank you for considering Barton Watch Bands.
Never received
I can say the customer service is great, but that is about it. First order via ups said it arrive (in the UK), but I never found it. Barton was quick to resend another, but after approx 14 days I find UPS has now shipped it back to the U.S., due to the address not being correct (second order was sent to an actual UPS point, so no idea why UPS can’t find a UPS drop off point….). So I gave up after this. No idea what the bands are like, I’ll have to order something UK based instead.
November 10, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for considering Barton Watch Bands and for bringing this to our attention. We truly apologize that our carrier was not able to deliver your order. We usually have great success delivering to the UK. For reference, some but not all of our offerings can be purchased via Amazon UK. We will be speaking with our carrier about this issue to ensure this does not happen again in the future.
I am a happy repeat customer
I have now purchased two bands from Barton to adorn watches in my collection that had original bands that were not satisfactory. The quality of both bands is excellent. Good materials, easy installation. And customer service has been very helpful and responsive.
October 27, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. We truly appreciate the positive feedback! We are pleased to hear you find the quality of our straps to be excellent. We also find the quick release spring bars to be a game changer, and make the installation process extremely simple. Enjoy your bands! We hope to see you again soon! Thank you for supporting Barton Watch Bands.
Only average quality
Strap arrived today, around 10 days shipping to the UK, not too bad. Disappointed with the strap, feels like synthetic leather, despite stating genuine leather on the inside of the strap, does not smell like leather. Buckle feels cheap, it stated stainless steel, it looks like chrome plated. Strap is not very long. Quick fix strap pins are very thin, this concerns me as its for an expensive watch. Suspect it will not last very long.
October 18, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. We are happy to hear your new band arrived in a timely manner. We utilize top grain bovine leathers that are hand selected and aniline dyed. The buckle we use features 316L surgical grade stainless steel. Our standard length strap will fit up to an eight inch wrist. We do offer some of our straps in a longer length that will fit up to a nine inch wrist. We use industry standard, 1.8mm quick release spring bars with all of our straps. Your watch will be secure. That said, we are always happy to help with an exchange or return. Thank you for considering Barton Watch Bands.
Great customer service!
Great customer service! I ordered the wrong clasp by mistake. They sent the correct one IMMEDIATELY, and sending back the old one was very easy. Quality of the watch band is very nice too!
October 16, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. We truly appreciate your feedback! We know that an incorrect item will be ordered from time to time. We are always happy to get the correct item headed your way. I am happy to hear you found the exchange process very easy. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Great service
I cannot say enough good things about Barton Watch Bands. In addition to having a great selection of quality watch bands at reasonable prices, their customer service is first class. On two occasions I have needed to exchange bands for a different size due to my screw up and they have made it as easy as possible. They also respond to emails with a real individual vs many of these AI responses you now get. I will continue to order merchandise from them in the future and highly recommend.
October 2, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review! We are happy to hear you enjoy the quality and price of our Barton Watch Bands. We also take great pride in our customer service. We are here to assist whenever you may need us. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
87539052
Made a order two weeks ago…
My order didn‘t left the us yet.
Very very poor delivery time…
September 15, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. Your order was placed on September 4th, and left our facility on the 5th. International orders can take 15+ business days to be delivered. Thank you for your patience and understanding.
Good quality product, as advertised
I will admit, i didn't realise they were an American company before i ordered. Despite this, two straps arrived to the UK within two weeks. They are good quality and exactly what i was after.
September 11, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for leaving us an honest review. We are happy to hear you are pleased with our straps. We ship worldwide from our HQ in Dallas, Texas (USA). We hope to see you again soon! Thank you for supporting Barton Watch Bands.
Great straps for a good price
The Horween leather bands are great. The leather ages gracefully. I wear it everyday and everywhere, and it lasts about a year and a half before it starts to look used up.
The wrong band was delivered to me, but customer service sent me the right one free of charge. So no harm done.
Quality is very good for price range. I would definitely buy another band.
September 5, 2022
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. We are happy to hear you have enjoyed our Horween leather strap. We are sorry to hear you initially received the wrong strap. This is something that should not happen and we apologize for this error. When making an error, we always try to fix the issue in a timely manner. We are happy to hear you agree. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Poor quality
Poor quality, bands fall apart after few uses, for the price you would expect at least medium quality.
Have tried 3 products
Leather bands are layered and they start separating after about a month.
cloth bands unweave after a couple uses.
silicon straps break in the buckle holes.
August 1, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. These issues are rare and should not happen. All of our straps come with a 100% customer satisfaction guarantee within the first year of purchase. During this time period, we are happy to help with an exchange or issue a refund. Thank you for considering Barton Watch Bands.
Delighted
Great communication, absolutely delighted with my watch strap and it came in a lovely box. Delivery expensive so I was unsure but will definitely use them again, thank you. 😊
August 5, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. We truly appreciate you taking the time to leave an honest review. We are happy to hear you are enjoying your new Barton Watch Band. We hope to see you again soon!
Best,
Barton Watch Bands
Avoid this Company
Similar to so many others, shipping is ridiculously slow and customer service is a joke. I even paid $80 for Express Shipping via DHL only for them to ship the items via standard shipping. So was the point in paying extra? They indicate 3-5 days for Express Shipping on their site but my order is already 17 days old and I still cannot track the order. Customer support even tells me to be patient despite paying $80 for a service that they seemingly did not provide.
July 20, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. We apologize for using the wrong carrier for your order. If a mistake like this ever happens, we would like to refund the shipping cost to make things right. International orders can take a bit of time to be delivered. Customs at the border can delay delivery from time to time. Thank you for your patience and understanding. We promise to do better.
Barton Canvas band fading color problem
I purchased a canvas smoked grey Barton band 2 weeks ago. Went swimming twice, and its color faded.
July 7, 2023
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest review. It appears your Barton Watch Band experienced a reaction to possible chemicals in the water. That said, all of our straps come with a 100% customer satisfaction guarantee within the first year of purchase. We are happy to help with an exchange. Thank you for supporting Barton Watch Bands.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.