Barton Watchbands provided a prompt refund when I made an incorrect purchase and ensured quick delivery when I selected and paid for the right product. Their response was kind and reliable. Email r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve purchased their watch straps before and they’re great quality and have lasted years. Nicely packaged too. My recent order arrived in about a week which is quick considering I’m in the uk. On this... See more
Company replied
I bought watch bands from them. The band themselves are very high quality; especially the leather ones with quick release are beautiful and very easy to install. My order via USPS took something of... See more
Company replied
Initially, I was very disappointed to find my new band didn’t fit my watch and fussed about having to use pins from an older band. The problem? I ordered the wrong size. Joel contacted me after se... See more
Company replied
Company details
Written by the company
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Contact info
141 Payne Street , 75207, Dallas, United States
- (512) 410-8793
- info@BartonWatchBands.com
- www.bartonwatchbands.com
4.4
Excellent
252 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered watch band straps on December…
I ordered watch band straps on December 23, 2022. I have reached out numerous times, and been told occasionally that they are on the way. Yet, as of February19th2023, I have yet to receive my order.
February 19, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Jim,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
I ordered a watch band and paid the 35…
I ordered a watch band and paid the 35 dollars. I received an email saying your shipment has been sent the next day. two weeks went by and still no watch band. I went to Bartons website and checked the tracking. The company's website said the band had been delivered but when I put the tracking number in to the USPS tracking website it said label created but not yet shipped. the next day I received an email from Barton saying my shipment had been delayed due to new computers. I reached out and told them I had not received the band and wanted a refund and not to worry about the order because I had already bought and received another from a different company. the rep Cory said you want a refund for a band that has been delivered? I explained and he did not respond. I emailed again the next day and he apologized and said no problem I would get a refund. long story short they never gave me the refund and sent a band out much later. also you can not get a human on the phone. NEVER BUY FROM BARTON
February 3, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Max,
While I am sorry that you've had a frustrating delay with your order, we sent the refund immediately upon request. I'm not sure why your card has not received it, but I did send you a follow up email today. Bottom line, we are working toward your complete satisfaction and will resolve this as soon as we can.
Cory
Barton Watch Bands
So many things are wrong here
So many things are wrong here. No matter what you send them for problems you get the same email back about software issues and your product is coming even if that's not what your writing them about. Second I ordered a weathered looking watch band but what I received was a regular looking watch band and the pins were too short. The box said weathered band and it was the right size for my watch but that's not what I received. At this point I can not recommend this company. Buy elsewhere.
February 11, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Keith,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Customer service doesnt exist
Ordered a new band as a gift, website has not provided any information other than an order number, they are good at taking money. Absolutely ZERO CUSTOMER SERVIC. Phone calls go ignored as do emails and forget live agent service from the website, wish there was a -10 star, DO NOT buy from Barton Watch Bands unles you want to throw money into a black hole
January 27, 2023
Unprompted review
Reply from Barton Watch Bands
Hi John,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Have not received my order
Have not received my order.
Order #87483982
My order took ages so Barton refunded me for the strap and it arrived a couple weeks after.
Nice looking strap. I originally wanted it for my Casio GWG 1000 but when the strap took longer to arrive than expected I got a black GWG 1000 strap to replace my green one and it fits perfectly so I’ve yet to try on the Barton strap. Thanks for the refund.
January 16, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Courtney,
It looks like even though your order is still on its way, we refunded you due to late shipping. Let us know if there is anything else we can do at customerservice@bartonwatchbands.com.
Cory
Barton Watch Bands
Scam company
Scam company. I ordered a watch band, and it was never shipped. I tried calling and emailing never got a response. Ended up going to my credit card company to get my money back. Avoid. This scam company!
January 31, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Dave,
We are not a scam, I assure you. We're a real shop with a bunch of people working hard here in Dallas, TX. We've just fallen behind.
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
I wish I have read the reviews here first
I ordered a watch band at a discounted price from them just after the New Year. A week after, I did send them email asking for updates and why it wasn't shipped yet. A staff named Sam answered my email 2 days after saying they were overwhelmed with the orders and said they will be sending my order very soon. The "very soon" took 3 more weeks after I sent them another follow-up as to why it's still on "prepared" status. This time, nobody replied but just received a shipment email from UPS saying the order is on the way. Now, it's been 10days since that email, and the item just departed from Fontana, TX. All along I was thinking the item was just in Australia. I wished I read the reviews here first before I ordered.
Update:
After I have made this review and did order a couple of bands again from them, I find that the response and shipping time was a bit faster, thus making me update this review. Moreover, they are giving out lots of promo codes you can avail to, so it's a plus thing as well. Looking forward to more orders from them
January 30, 2023
Unprompted review
Reply from Barton Watch Bands
Hi John,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Pretty sure this place is a scam
Pretty sure this place is a scam. They most frequently on social media (about once a day) and their comments are filled with people not receiving their orders. I got some bogus dm from someone saying they would take care of it but they haven’t. This is a company that is 100% fake and if you order from them you will never get what you ordered.
January 1, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Jamie, I assure you that we are real and not a scam! Real people working in a small shop in Dallas, TX. I've worked in the assembly, shipping and customer service departments here.
We sincerely apologize for the disappointing experience. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Terrible customer service
Terrible customer service.
They canceled the wrong order even after I gave them an order number, then proceeded to ignore me, telling them that they got something wrong.
I wanted to cut all ties and cancel my order, but it seems they choose not to answer when it doesn't benefit them.
January 26, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Micah,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
I wish I could leave zero star…
I wish I could leave zero star rating!!! I placed an order on 1/14/23 I received a confirmation and of course my credit card was charged. On 1/18/23 I placed another order hoping to receive them both at the same time. I also received a confirmation and my credit card was charged again. Today is 1/25/23 I received a email saying that my second order has been delayed because of a strike. Then a couple of minutes later I received a email stating that I have been refunded $3.18 for my second order. They have yet to say anything about the first order. I immediately replied to both emails and I haven’t received any response. I also sent a email to customer service and have yet to receive a response. After reading reviews I am afraid that I have just became another victim. The communication with this company sucks!!! After 7 business days there’s no reason that my order shouldn’t have shipped out. It obvious that’s something isn’t right because they are not even mentioning my first order. This is definitely not a company you want to do business with. At this point I feel that I have definitely been scammed.
January 25, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Michael,
We're not a scam, I assure you. We are real folks working hard at a real shop here in Dallas, TX!
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Ordered an in stock item on Jan 4
Ordered an in stock item on Jan 4, 2023 and it has still not showed up. Received a "We are backed up" email with no date promised . SHOP ELSEWHERE if you need a watch band.
January 4, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Eric,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Worst customer service ever
Worst customer service ever. I placed an order for some watch bands which was acknowledged. After a couple of weeks I chased delivery and they said they had dropped the ball and the items were out of stock. I then replied and asked when they will be re-stocked and that was never answered despite me sending three reminders. Now I am trying to get a refund which is the next challenge.
January 25, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Roy,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. It's also driven many of our products out of stock before we can refill them. But we are catching up as fast as we can.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
I wish I'd have read the reviews before…
I wish I'd have read the reviews before I ordered!!
2 weeks,4 email no response what so ever. They suck !!!!
January 6, 2023
Unprompted review
Reply from Barton Watch Bands
Hi David,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Avoid This Company!!!
Do yourself a huge favor and AVOID this company at all costs! I'm into my 3rd week now and have had NO updates regarding a shipment that should have gone out in "1-3 days" according to their own website. Their lack of Customer Service (both emails and phone calls) has produced absolutely NO response! I have now demanded my money back and we'll see if that happens. If I could give them a negative rating...I would! Spread the word about this horrible company, because word of mouth can make a company, just as word of mouth can break a company!
January 6, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Casey,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
2 watch bands never shipped and no customer service
Ordered 2 watch bands and just like most other reviews 2 weeks of no tracking and lack of follow up from their customer service team, still don’t know if these bands will ever arrive. Read these comments before you shop with them because they’re 100% true.
January 3, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Cody,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Avoid Barton Watch Bands...
Barton Watch Bands supplies a wide range of watch straps, bands, and accessories.
However, in recent months, whomever is operating the business, is making grave and mission critical errors. I was unaware of the problems until after the fact.
I had placed an order for a leather band for a classic watch I have, sat unfulfilled for a week. Calling them during business hours went straight to voicemail. No one is operating their 'live chat', and no one is responding to support emails.
They are more than happy to take your money upon ordering, but that part is all automated. Not sure what is happening here, but I will no longer patronize this business and will seek out alternatives. Called my credit card company to dispute the charges and have them reversed.
Strongly recommend avoiding this company, at least until they get their staffing and logistics fixed. Do a Google search on current reviews before ordering.
January 13, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Paul,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
Customers are charged right away because that triggers the fulfillment process and ultimately, the shipping of the order. It's a domino effect that usually doesn't have long stretches of time between each step. But this rush of orders has made that time between payment and fulfillment much longer than usual. That's why there is a long delay after payment, but it is not so we can "take the money and run."
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Terribly slow dispatch, no updates forthcoming
Had to wait so long for dispatch that I ended up cancelling my order. I thought after 2 weeks with no information regarding delivery estimates I would buy a strap elsewhere.
Shop with Hirsch instead is my advice. They are true professionals.
With an extremely prompt delivery service.
January 16, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Steve,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
Order has never been shipped, don’t waste your money!
No Customer care, order never shipped!
I’ve placed an order 2 weeks ago and I still don’t have any news about my order, it has not been shipped yet and the customer care doesn’t answer at the phone and email.
they behave like scammers. The customer service is really bad, and they never get back to you, I’ll not recommend them to anyone!
Keep far away from them and don’t waste your money.
January 15, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Silvia,
There's no scam here, just a bunch of people working hard to catch up. We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
After 12 days no corresponding
After 12 days no corresponding! No tracking number nothing!!
January 13, 2023
Unprompted review
Reply from Barton Watch Bands
Hi Hamid,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
6 weeks for delivery
Ordered my band 25th Nov hoping would be delivered on time for Christmas…plenty of time no problem. Finally received the product 9th Jan 2023. Numerous emails to CS. Multiple apologies but no action. Very disappointed. The band itself “cordura Hybrid” actually a very nice band. I have many watch brands from numerous companies and this one certainly very lightweight, comfortable and water resistant. The quick release is a bonus. No complaint about the product. Unfortunately the whole shopping experience has put me off ever buying again,which is a shame. Reading other reviews I do not think this is an isolated problem but a generic one. I have no clue why it would take so long to deliver. Barton sort your sh** out and you could be great. Reply Hi Cory,
Thank you for reaching out and your email, I very much appreciate it. I know the delivery was out of your control. I was just a little frustrated that’s all. The band is a very nice product so good work there.
All the best and thank you again for the apologies, enough said. Onwards and up.
Best regards
John
January 10, 2023
Unprompted review
Reply from Barton Watch Bands
Hi JT,
We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that.
If there is anything we can do to follow up on your issue, please send us a message at customerservice@bartonwatchbands.com so we can resolve it.
We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business.
Cory
Barton Watch Bands
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