Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more
Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more
I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more
Company details
Written by the company
Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.
Contact info
United Kingdom
- www.baselondon.com
4.1
Great
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Customer Service
I want to express my gratitude for the outstanding customer service I received regarding a recent order issue.Prompt response exceeded my expectations. This experience not only resolved my immediate concern but also reinforced my confidence in Base London's commitment to customer satisfaction. I appreciate the transparency and efficiency demonstrated by Kirsten. I look forward to continuing my association with your brand and will gladly recommend your products and service to others
December 6, 2023
Unprompted review
Really comfortable shoes once the…
Really comfortable shoes once the leather softens, I will be buying more.
November 21, 2023
Great service and happy with my purchase
November 20, 2023
Tan Derby shoes are fantastic
Tan Derby shoes are fantastic. Comfy , and look great with jeans.
November 19, 2023
Great customer service I can't review…
Great customer service I can't review the boots because I never received them down to DPD losing the parcel Base London were good refunded me immediately so full marks for that
November 18, 2023
Boots supplied had minor fault eyelet…
Boots supplied had minor fault eyelet rivets not hammered in place so rings on undersides came away had to hammer them myself. Nice Boots though.Boots reduced from £84 to £34,,so was expecting a fault anyways!!
November 18, 2023
These are great shoes and I love the…
These are great shoes and I love the style across the range.
Even better would be if they had a range which were Goodyear welted.
November 24, 2023
Perfect !
I've been wearing Base London shoes for a long time! Always the best, the price to pay for quality shoes.
November 24, 2023
Good quick service as usual
November 24, 2023
Great product, easy to find.
Easy to find what I wanted, to purchase and very fast delivery!
November 24, 2023
There a nice looking pour of boots to…
There a nice looking pour of boots to wear with jeans this winter
November 24, 2023
Fabulous swift service
November 14, 2023
First time I've bought from Base but …
First time I've bought from Base but I can't fault them or their product. I ordered the item 2 days ago and it arrived already! I normally buy more expensive brands but I saw some of the Chelsea boots on their website and I gambled and bought a pair. Best decision I made.
These are the most comfy and best fitting boots I've had in a long while. They look stunning also and I can't fault the quality. I will definitely buy from here
again when my other shoes and boots wear out.
December 1, 2023
Unprompted review
Excellent shoes and quality.
Excellent shoes and quality.
True fitting on shoe size,I have brought many that look good but the quality of the product and leather,disappointing.
Base shoes do have it right.
Excellent quality and services.
I have 18 pairs of shoes and boots! First pair I brought 13 years ago so make that 19.
Seriously great company.
November 23, 2023
Good product
November 23, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.