Basilandbonnie Reviews 60

Ordered some outdoor LED strip lighting from Basil and Bonnie recently. Immediately after ordering I changed my mind about size and had to contact them. My query was dealt with by Erin who was happy to change my order for me. My lights were delivered within 7 days (despite my change). They arrived well packaged and exactly as described. We’re absolutely delighted with them and would happily purchase from Basil and Bonnie again.

avoid. they never reply especially when there is something wrong with an order and you request a refund

Great items at great prices, third time using them. Thanks :)

Scam artists. Made a purchase of multiple vases with delivery frame of 2-3 days. 2 weeks later vases were delivered, but with 1 smashed. Have tried to call and email to arrange return all items but the phone line goes straight to voicemail and my multiple emails have gone unanswered. AVOID AT ALL COSTS

- great quality
- fast delivery
- great customer service
Love this place!

Great experience overall. Highly Recommended!!!

Great service. Item came on time. Very competitive price and high quality light. Customer service very quick in getting back to me when I asked a question about the item I purchased. Will use this website again

I ordered the hand-woven moon dream decoration and my daughter is delighted with it. Item was delivered in the time stated.

I recently ordered the female body vase from Basil and Bonnie. This was for my wife's birthday. She is absolutely delighted with the product. Would definitely recommend. Had a slight issue with the order (ordered 2 by accident) so I had to contact customer services and I must say they were very helpful and rapid to resolve the issue. Thanks again!

Loved our new lighting. Speedy delivery and fantastic customer service. Product was exceptional and competitively priced.

First time I used B&B and found that their customer services and delivery aren't great.

I placed an order and a few days later was given a delivery date by FedEx. However, was then notified that this date would change to 4 days later.

Confused, I emailed B&B who responded the next day. They agreed that it was taking too long to arrive and would look into the issue.

I stated that I would need to organise for someone to be home as the date was changing to the following week.

Never heard anything else from B&B but did receive a message from Fex Ex a few days later, to say they were actually going to deliver on the original delivery date! This meant having to cancel and reorganise for someone to be home yet again!

As a customer, I expect that customer services should follow up on their promise, by keeping the customer updated with any changes with their order.

Spent a lot of money with them as I initially thought they were a small company. Turns out its not the case and their Chinese suppliers also advertise on Amazon (the business address was on the parcel). I could have bought directly and cut out the middle man.

I ordered a large pink Morandi vase for my daughters birthday over 2 weeks ago, which has only just arrived from China after many attempts to chase via email with no response. To say I was underwhelmed and disappointed doesn't even come close. I was expecting a good quality vase which the website describes as "resin" but it is a cheap moulded plastic pink vase, which for over £22 is seriously overpriced. First and last time using this company as they clearly do not market their products truthfully.

First time using this website but really happy with the outdoor lights I ordered. Arrived within a week. Would definitely recommend 😊

Edit 3: 21.06 Still no one pics up phone or answers email. No idea where my goods are. Going to claim from my bank if I don't hear by tomorrow.
Edit 2: 19.06: Still no delivery, the tracking doesn't work no reply to email or phone!!
Edit: Got reply that there is problem with tracking and it will arrive this week. But no date confirmed. We have to have it for our contractors to fit it for certain date. Really poor communication.
Ordered a ceiling lamp on 6th on 4-10 days shipping. On 8th it stated to have shipped on poste italiane??? The tracking doesn't bring anything up! So worried its a fake / fraud company!!
No one answers numerous calls or emails.
Hope I receive it and in good condition.

Ordered a print which arrived but not suitable, need to return, sent numerous emails and they don’t get back to you

I ordered extra large pampas grasses - BEWARE! these are not large and have no stems - complete and utter waste of money.

Basil & Bonnie responded to my query promptly and satisfactory.

Response received
UPDATED 28 May 23
The order went through quickly and items were received quickly. In fact despite other reviews on the shop app (which I hadn’t seen before today) mine were a lovely quality. Per the web page I contacted them, not for a refund but to exchange, silence. So I tried to contact for refund, no one answers the phones, no one returns messages, no one answers emails and no one answers the support form online. The only way to return is via contacting them and you can’t. I have been trying to contact since 22 April.

I’m not sure who owns or runs the company as it’s says started in Edinburgh, however no registration number on the website and not on companies house under Basil and Bonnie either.

Really sad my first order ended this way as loved so many items on their website and had expected to purchase more over time.

Update: finally received a response after posting here. The company is not run full time, they had phone and email issues and received a bigger response than expected when launched. They have since offered an exchange (my original request) and even after offering to return the items (they declined) they have refunded me. Hopefully a step to improvement.