Basilica Dancewear Reviews 

187
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my... See more

Rated 5 out of 5 stars

Another lovely leotard ordered for my daughter at a great price. Excellent quality as always. We’ve had many and the quality is outstanding. Machine wash well too. The sizing is smaller than other bra... See more

Rated 5 out of 5 stars

Cannot fault the quality of products from Basilica. We haven’t purchased a single leotard that hasn’t stood up to the battering of countless dance classes and to be able to throw them into the washing... See more

Rated 1 out of 5 stars

I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I hav... See more

Company details

  1. Dance Store
  2. Clothing Store

Information provided by various external sources

Family-owned brand where we design, create, and manufacture most of our products. Our team of designers makes sure that all our collections are unique and offer the perfect fit and feel. We handpick all the best fabrics and materials available creating unique and practical products that stand out.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(187)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Give-away win

I am so happy that I won this give-away because I got such a beautiful and comftable leotard that has now turned into my favourite leotard!

January 27, 2021
Rated 1 out of 5 stars

I have purchased 3 items in the last…

I have purchased 3 items in the last two months all excellent quality leotards however I have sent two emails regarding receiving an email literally one day after my final order to notify me the leotard was now half the price id paid, worst still no one even had the courtesy to reply,very poor customer service.

January 17, 2021
Rated 5 out of 5 stars

Basilica Dancewear is a very good brand…

Basilica Dancewear is a very good brand and my experience with them has been positive so far. The shipping was pretty fast, despite the circumstances (Black Friday, the pandemic, etc.). After receiving my purchase, I can say that the product sizing is very accurate, the quality of the fabric is great, and so is the service. Every item of my order was individually packaged and neatly arranged, which would be much appreciated by any customer. I would say that the brand has focused its efforts on customer service and really ensured the buying process would be flawless. The only issue I experienced as a customer from Bulgaria was with the delivery partner who picked up the package once it entered the country: tracking was unsuccessful because of some track number incompatibility, and no contact was possible with the carrier, which resulted in about four working days of having no information about the whereabouts of my order or its time of delivery. As a suggestion, the brand should probably consider another delivery partner, even though that might result in slightly higher shipping costs. I understand that a very low number of clients come from Bulgaria, but those who do order from here would really appreciate it.

December 16, 2020
Rated 5 out of 5 stars

Happy

I orded on Friday and on Tuesday I received the package! (Netherlands)
!package was nicely wrapped in beautiful paper!

December 4, 2020
Rated 5 out of 5 stars

I love Basilica Dancewear

I love Basilica Dancewear - sizing is consistent, ordering is quick and easy and delivery prompt and beautifully packed - just an all round good experience.

November 17, 2020
Rated 5 out of 5 stars

High quality products and great customer service!

I ordered two leotards from Basilica Dancewear. They looked exactly the same as in pictures and they fitted me perfectly. They also arrived very quickly and I loved how beautifully they were packed. My order even had a free gift included. I would recommend Basilica Dancewear to everyone who take interest in high quality dancewear and great customer service!

October 21, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look