Bass Pro Shops Reviews 350

Just witnessed a man with an intellectual disability being aggressively upsold on a $10 warranty for his $20 pup tent. He didn’t have a phone number for his warranty so they just asked him “for any phone number”.

I was told by a manager this would be addressed, but it is what it is - had I not brought it to their attention this guy would have been charged an extra 50%, and he even agreed to round up his payment to the next dollar for charity. How about you just give him your crappy $20 tent so you can sleep at night? At least now he’ll be able to.

Edit; I see this store is soliciting good reviews via a QR code given to customers who they have positive interactions with - I would like to commend the older guy in the power chair who chatted me up regarding smoker woods, he was cool. I’d like to condemn the other guy (younger) also in a power chair who was training a new employee in predatory sales practices.

I would appreciate a reply to this review, I wasn’t given a QR code card to leave a kind review, and that’s a major red flag to me that they ask people to leave these, they aren’t unsolicited at the very least… I don’t think I’ll be coming back, they clearly aren’t trained in how to recognize someone who shouldn’t be predated on, let alone sell them a weapon etc.

In the sales pitch, the man was told that the warranty “covers bullet holes” to his tent which is also absolutely incredible to infer to an unhoused person. Check your footage

I went to the store to buy a fishing reel..... and the guy in that department was great. BUT when I checked out, the cashier demanded that I give her my phone number in order to get a reciept for my purchase! DEMANDED!

This was at the store in Spanish Fort AL

When I declined, her and another employee got really ugly about it. SO I left without a reciept.... and will never EVER shop with this company again.

It was a horrible experience. I will never go back to bass pro shop. The works at the hunting section were super rude and not helpful at lot. The manager was even worse, He was extremely disrespectful.

Tevava Dupiessis (991404) was interested in helping me buy sandals and then I did.
I believe that I would not have bought sandals without her assistance.
On the way out, Inez was so friendly, she made me feel appreciated that I was at Bass in Spanish Fort, Alabama!

They don't respond to emails to their customer service address, not at all. That's my beef with them DIRECTLY. But they own Cabela's and I bought a gun from Cabela's. Cabela's sent it to the wrong FFL, far, far away from me. Once they had my $, Cabela's quit responding to emails asking them to make it right. I called them on the phone and they said somebody would get back to me but nobody ever did. That's on Cabela's but taking the problem to the parent company should at least get a polite response. I got nothing. After 2 weeks, I finally just reversed the CC charges.
I will never do biz with Basspro or any company they own again.

They have the worst online shipping. They offer expedited 2 day shipping. Then it ends up taking 4-7 days.

Order return
I purchased a Sig Sauer Romeo Zero red dot from Bass Pro Shops on February 15th, 2026 and it was delivered to me on February 19th, 2026. Unfortunately, the footprint of the red dot did not fit my pistol, and I contacted Bass Pro Shops regarding a return. It took three calls for a representative to respond back with return instructions until I called again on February 25th, 2026, and was told they would have to send me a Hazmat sticker for the tiny battery that sits in the red dot that may take 4 business days to receive. I was then told it would take approximately 5 weeks for the return to be processed. All that, and I have to pay return shipping out of pocket. I will never shop at Bass Pro Shops ever again and will be sure to tell my family and friends, too.

We and my family went into bass pro shop restaurant at rancho Cucamonga. Service was terrible. We made reservations for my son's B day. They even asked if we were celebrating anything. So when we arrived we reminded our server we have a Bday she said ok. Food was good, however our appetizers came after our meal arrived. SERIOUSLY. Then at end nothing, when I asked about Bday they said we don't do anything. THEN SAY THAT AT RESERVATIONS., or server could have. I'll take my money elsewhere in the future.

Customer service is absolutely ridiculous. They only ship via usps and FedEx the worlds worst shippers that have ever existed. I have spent a lot of money with Bass Pro some order 4 grand + and have never received my items on time. Most are 5-10 days late and customer service always just makes excuses and has even said that I needed to be patient on a order that was 9 days past the original delivery date. Bass Pro won't get another dime out of me.

I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!

Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund. Went back right away and talked this woman at customer service. She figured it out but was very disrespectful towards me. There isn't a reason for her to act nasty. Poor customer relations. Jan 17th 2026 3:00 pm

After ordering a rifle online and then getting canceled stating that it was no longer available, I had to order it again a month later. Went to pick on the 3rd day after ordering and was told to come back next day. Went back next day as told, staff was extremely rude and not friendly. They make it look like they are doing you a favor. Couldn't pay me enough to go back.

How can Bass Pro be out of basically all standard waterfowl shotgun ammo. This is not the first time either. Waterfowl season going strong in Chesapeake bay, you would think they would be well stocked. Local small shops had what I needed, why not the worlds largest outdoor retailer? Poor ordering and inventory management.

It’s absolutely the worst management I’ve ever worked for. I can’t express enough how much the employees are not treated fairly. Noincentives, no praises, keeping employees who don’t do their job at all and lose the ones that do everything. Sad. Sad way to run a business.shame on you Johnny Morris for allowing this to happen .

I have been shopping at Bass Pro/Cabela’s for over 20 years. I continually use their products. It just amazes me here. It is in January. The gloves that I bought from Bass Pro five years ago was on their last leg. It’s not a problem you know I spent like $75 on them And I went to Bass Pro today Niles, Ohio, and here it is the Delta winner with a foot of snow on the ground and muzzleloader season starts tomorrow and I needed a warm pair of gloves. This store did not even have a semi warm pair of gloves I had to go to Fin for feather, which is another hour away to get what I needed to finish out this deer hunting season. Very dissatisfied I know it was Christmas New Year’s. I understand that, but this is Bass Pro the number one outfitter in the world.

I come from springfield missouri, where basspro shops originated from. They have recently finished the aquarium,and wild life building. Hands down one of the best aquariums ive ever been to.
But if I had to choose either the Memphis Tennessee pyramid bass pro shop/hotel or the home of basspro shops shop. I would have to choose the pyramid. Its all glass windows and you can go to the top of the pyramid where they have a Cafe up there and you step out on this glass flooring and see all the traffic driving under you. Its terrifying but so worth it!!

I wanted to talk to someone about which clay pigeon thrower would be the best option for me. Went in the shop and couldn't get a hold of anyone that knew anything about it. I called customer service and even more unhelpful. She said no one is available to talk, the shop if busy and to call back in 20 min. She gave no solutions and clearly showed she did not care and wanted to get off the phone. This was my first experience with Bass Pro and surprised how bad the customer service was.

Searching for products is like playing darts. Problem is very rarely can you hit the bullseye. They ventured away from being a Goto store to find what you need and they sell the same thing everyone else sells. I had better luck with gander mountain on finding the real outdoors gear. Bass pro has turned boojey and apparel heavy. Can’t walk through the store without someone stepping directly in front of you stopping you trying to get you to get a CC or time share. Quality gear is slim pickings. If you do find something useful there may only be 1 on the shelf. Always new highers who don’t know the actually policies on returns, ordering, or price matching. Very frustrating. Very over priced and when you ask to price match competitive stores so you can use your points it takes an act of congress and 3 associates later for approval even tho it says directly on there approved price match retailers list. Bad that customers know an associates job better than they do. No longer can you find pros in the departments who actually use the gear or actually outdoorsmen. Targeted audience seems to be what style is trending

I called to make sure a rifle was in stock as it was listed as limited inventory. Was assured it was so got my PAL and immediately called back. This time a got a customer service representative that did not have a good grasp of English. What should have been a 5 minute conversation took 15. I was assured there was still inventory of that specific rifle. Called back after an hour as I was worried that my information was incorrect. This customer service representative found that my email was incorrect and that there was not any inventory left.

Wanted to order something (I'm in the UK) but my son is living in the US. Added to basket and tried to order. However as my billing address is the UK, it wouldn't let me order it. It had every other country in the World, even countries I'd never even heard of, but not the UK. Live chat was no help, just said no.