Bathroom2u.com Reviews 691

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ordered bath and basin sagittarius butler taps. Received confirmation email staight away and next day email to confirm my delivery date, which was two days later, with option to change if not suitabl... See more

Company replied

Rated 5 out of 5 stars

After getting burned with another bathroom company I went to Bathroom2u.com and couldn't have been more different. Pleasant , helpfully, honest, just couldn't do enough to help. Quick efficient... See more

Company replied

Rated 5 out of 5 stars

I placed the order, swifty received a receipt and was regularly updated by email and text as to when delivery was to occur. Delivery arrived on time and in perfect order. It was left with a neighbou... See more

Rated 5 out of 5 stars

What fantastic service. The lady who took my order first thing in the morning was knowledgeable, polite, helpful and cheerful. Particularly given the early hour and the fact she wasn't answering the p... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Plumber

Information provided by various external sources

Bathroom2u.com is an independent internet company established in 2004, selling Wetrooms, Shower, Taps, Baths, Shower Doors, Radiators, Mirrors, Bathroom Cabinets. We have trained staff in all of our manufacturers products, ensuring that we can match your requirements.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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Rated 5 out of 5 stars

flushed with pleasure

ordered geberit cistern and delivered within a couple of days. good service, would recommend

February 14, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Philip

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 4 out of 5 stars

Good overall service

Really pleased with the mirror that we bought. Great price. Well packaged. Delivery was really quick, although we were not made aware that the item had been dispatched and the courier didn't leave a card when we were out, but thank fully a neighbour brought it round. I made an error when paying for the item but this was resolved very efficiently. Would recommend.

February 13, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Anne

Thank you for your kind review and your comments. We will investigate this issues you mention in your review.

We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Great service and product

Ordering was easy and delivery on time. Product exactly what I wanted and expected - will shop here again.

February 13, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Julie

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Stunningly efficient service

I sat in bed and ordered the item (had meant to do it (earlier) - and forgot about it. In the morning I had a text offering me delivery options - and I delayed delivery one day. The delivery driver arrived dead on time and told me that they didn't use technology - only magic! Humour included for the same price!

February 12, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Edmund

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Perfect service, great price, and the telephone staff were polite and upbeat

I wanted to say thank you to the Bathroom2u staff. Not only did they have the item I wanted in stock but they made sure it was all shipped together and on time. The price was reasonable and I enjoyed chatting with the telephone staff. Helpful and friendly. A great company to buy from. *Added extra...* Despite the negative review on here I can honestly say they went out of their way to ensure colours matched and even went as far to contact the manufacture with my picky request for a gold shower kit which they had to piece together from separate orders. I highly recommend Bathroom2u... Great job guys!

February 12, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Richard

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 1 out of 5 stars

An awful experience

Whatever you do stay away from this company. They advertise cheaper good but dealing with them is total nightmare. There was a mistake with my order and after convincing them that it was incorrect they finally agreed to get them exchanged but only once their courier company collected them. Their courier company did not collect for days, and I had to do most of the running around to try to get the correct items to site.
Once the correct items arrived I was told I that most of the parts did not come with the product and I had to order separately. After asking fro prices them confirming my order I was told it would take up 14 working days as some of the items were not in stock. I asked if their delivery fee would be waived considering the circumstances, I am yet to receive a reply.

This company cost me time and money and I would not recommend their services to anyone. If you are looking to save a few pounds and don't mind the heartache of being messed around then 'bathroom2u' is company for you. But if your time is precious, find a more established company that will do the job right the first time..

February 6, 2013
Unprompted review
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Reply from Bathroom2u.com

Hello Annie,

Thank you for your review and comments. I would have to say we are a little disappointed by this as we went above and beyond to get your order resolved. We delivered the products that you ordered via the website and they included everything that you selected, however we can’t be held responsible for items that you order incorrectly. We sent over £700 of items out to you on top of what you had already ordered without receiving the other items back.

All our staff are fully trained on the products we sell and are able to provide information on the different types of wall hung frames, and the website descriptions give full details of what is included and what is not.

We thank you for your custom and are sorry you feel you had a bad experience with us.

Regards, Tim

Rated 5 out of 5 stars

Flushed with success

I've just installed a Grohe Adagio toilet cistern which I ordered from Bathroom to you. Excellent experience. Ordering was easy, delivery quick and efficient. Installation straightforward. If only all life was like this!

February 4, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Charles

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Quick post, easy web site to use would recommend!!

Good quality taps and brilliant price compared to other sites . Very fast postal service with us within 3 days (great as we live in the Isle of Man). Text to let me know when the parcel was arriving , would recommend this company and will use them again.

January 29, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Nicola

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Very good service and price would use again

I have many friends in the plumbing trade and would recommend your company.

January 22, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Mr Janes

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

quick and speedy service - most impressed

The ordering process was easy and the items arrived quickly as advised.

January 18, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Amanda

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Perfect! Just what I needed...

Excellent, prompt service, delivered earlier than advertised, which was a real bonus. Highly recommended.

January 16, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear J Booth

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent Service

Had such good service in the past from Bathroom2u.com I have bought from them a second time and they didn't let me down, same great service at a very competitive price. A very reliable company.

January 15, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Adrian

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Highly recommended

Excellent product at a good price. Outstanding service.

January 15, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear David

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

impressive service quick delivery.

Very impressed speedy delivery good service, will recommend.

January 14, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Mary

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

GREAT PRICE, GOOD SERVICE

Ordered a tall free standing bathroom cabinet just before Xmas and it was delivered 3rd Jan. I could have ordered a similar product elsewhere and had it delivered before Xmas, but the difference in the price made it worth the short wait. Once I had placed the order, I was called the following day to arrange the delivery date, again the day before delivery to let me know the time slot and on the day, the delivery guys called to let me know I was next on their list. Couldn't ask for more. Lovely sturdy cabinet, fully assembled (other than the handles) and a really good price.

January 10, 2013
Unprompted review
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Reply from Bathroom2u.com

Dear Lorna

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

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