An unforeseen delay in ordering meant we had no shower door just 2 days before the fitter was to install it. Your website allowed us to select the correct size door, your team provided first class i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
Company replied
So pleased that I found Bathroom City website. Everything is clearly displayed in terms of units and colour range. We picked the Oliver range Cashmere Shaker which proved a great choice. Delivery was... See more
Company replied
Company details
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Full range of bathroom products
Full range of bathroom products. 10 year guarantee on shower mixer illustrating great value for money without sacrficing quality
March 19, 2026
Reply from Bathroom City
We’re thrilled to hear you’re enjoying your new bathroom products and that our shower mixer is delivering both quality and peace of mind. Your satisfaction means the world to us, and we’re so glad our commitment to value and durability has made a difference. We look forward to helping you create more amazing experiences in the future
Kind Regards
Bathroom City
Reply from Bathroom City
We truly appreciate you taking the time to share your experience. Our team always strives to go the extra mile, so it means a lot to hear that you felt well supported. We’re delighted you were happy with the service and look forward to helping you again in the future
Kind Regards
Bathroom City
site clear and easy to use
March 18, 2026
Reply from Bathroom City
Thank you so much for your kind words. We're really glad you found the site clear and easy to use. Your feedback means a lot to us, and we’re happy you had a 5-star experience
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for your thoughtful review. We're really glad to hear you found our team helpful and appreciated the service. We always aim to provide the best possible experience, so if there’s anything we could do to make your next visit a 5-star one, we’d love to hear your feedback. We look forward to welcoming you again soon
Kind Regards
Bathroom City
The sales person was very helpful and…
The sales person was very helpful and professional
March 13, 2026
Reply from Bathroom City
We're delighted to hear that you had such a positive experience. Our team takes great pride in being helpful and professional, and it means a lot to know we met your expectations
Kind Regards
Bathroom City
Reply from Bathroom City
we're really glad you found everything easily and had a smooth, hassle-free ordering experience. Your 5-star review means a lot to us, and we truly appreciate your support. We look forward to serving you again soon
Kind Regards
Bathroom City
Visited the shop and was greeted by…
Visited the shop and was greeted by friendly people who left us to browse yet we're on hand to provide assistance when needed. No pressure sales tactics and when i came back to order i got a great deal on exactly what i wanted, thank you!
March 17, 2026
Reply from Bathroom City
Thank you so much for your kind words. We’re really glad you felt comfortable browsing at your own pace while still having our team there when you needed us—that’s exactly the experience we aim to create.
It’s fantastic to hear you found exactly what you wanted and got a great deal too! We truly appreciate your support and look forward to welcoming you back again soon
Kind Regards
Bathroom City
Easy to order
March 16, 2026
Reply from Bathroom City
Thank you so much for your kind words! We’re thrilled to hear that you had such a smooth and positive experience with us. Your support means a lot, and we look forward to serving you again soon
Kind Regards
Bathroom City
Kelly T was super helpful and friendly…
Kelly T was super helpful and friendly resolved a problem that was caused by my plumber damaging my units. Great customer service and made the whole process smooth and easy and helped me work through the options.
March 16, 2026
Unprompted review
Reply from Bathroom City
Thank you so much for the kind words. We’re really glad Kelly T was able to help resolve the issue and support you through the options after the damage caused by the plumber. Providing friendly, efficient service and making the process as smooth and stress-free as possible is exactly what we aim for.
Kind Regards
Bathroom City
Bathroom renovation
Trustworthy, reliable and a very smooth process from start to finish with amazing products and quality.
March 3, 2026
Unprompted review
Reply from Bathroom City
We're delighted to hear that you found our service trustworthy and reliable, and that the whole process was smooth from start to finish. We're also glad you’re happy with the quality of our products. We truly appreciate your support
Kind Regards
Bathroom City
The staff are always helpful
The staff are always helpful. We have purchased a complete bathroom suite plus extras as we have found the prices very competitive.
March 14, 2026
Reply from Bathroom City
Thank you so much for your wonderful 5-star review. We’re delighted to hear that our team was helpful and that you found our prices competitive. It means a lot that you chose us for your complete bathroom suite and extras. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards
Bathroom City
Easy to order.
March 11, 2026
Reply from Bathroom City
Thank you so much for your 5-star review. We really appreciate your support and look forward to serving you again
Kind Regards
Bathroom City
Amazing service
Amazing service, the team went above and beyond to help us get the right bath. Will definitely use again.
March 7, 2026
Reply from Bathroom City
We’re delighted to hear that you had such a positive experience with our team. Helping our customers find the right bath is exactly what we strive for, so it’s great to know we could go above and beyond for you
Kind Regards
Bathroom City
Excellent customer service, well done.
Really pleased with service, spoke to the team and they were brilliant, and prompt, thank you.
March 11, 2026
Reply from Bathroom City
We’re delighted to hear that you had such a positive experience with our team. Providing prompt, friendly, and helpful service is what we always strive for, so it’s fantastic to know we delivered for you.
Your kind words truly mean a lot to us, and we’ll be sure to pass on your feedback to the team
Kind Regards
Bathroom City
Clear and helpful
They were able to help with my queries and had the bath I wanted on show. Prices are very competitive. Quite an extensive showroom
March 10, 2026
Reply from Bathroom City
We're delighted to hear that our team was able to help with your queries and that you found the bath you wanted on display. It's great to know you enjoyed browsing our extensive showroom and found our prices competitive. We really appreciate your feedback and hope to welcome you back again soon
Kind Regards
Bathroom City
helpful service, terrible instructions
Service was good; kept informed about the day of the delivery slot. Polite and helpful delivery driver.
Goods were good quality (but) sadly the Shower Enclousre instructions were incomprehensible; A call to Bathroom city provided some assistance.
Shower tray shattered with big hole (when I dropped the mixer tap- my fault but would question the build quality perhaps?)
SUMMARY:
Shame as the service was good, but incomprehensible instrauctions is not good in these modern times.
Good company to deal with.
February 15, 2026
Reply from Bathroom City
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear that you were happy with the service you received, that the delivery updates were helpful, and that our driver made a positive impression. It’s also great to know that you were satisfied with the quality of the goods overall.
That said, we’re sorry to hear that the shower enclosure instructions were difficult to follow. We appreciate you bringing this to our attention, as clear and easy-to-understand instructions are very important, and we will pass your feedback on to the relevant team and the manufacturer.
We’re glad our team was able to provide some assistance when you contacted us, and we’re always here to help if anything isn’t clear.
Kind Regards
Bathroom City
Reply from Bathroom City
We’re so glad to hear the bath was exactly the right size you were looking for. Your feedback means a lot to us, and we’re delighted that you’re happy with your purchase. If you ever need anything else, we’re always here to help. Enjoy your new bath
Kind Regards
Bathroom City
I wouldn't give this company any stars…
I wouldn't give this company any stars given the way I have been treated. Extremely Upsetting and disappointing experience. After being promised a refund for a damaged bath found out that the accounts team had transferred money for the wrong order to the wrong person. Questioned this with customer service and sent the relevant evidence but was told I had to get the money back from the individual they had refunded it to. Having sent several emails informing them that it was not my responsibility got no response. The response below from customer services is factually incorrect
February 6, 2026
Unprompted review
Reply from Bathroom City
Thank you for your feedback. We sincerely apologize for the confusion and any frustration caused. Upon reviewing your case, we can confirm that the refund for the damaged bath was issued by our accounts team and the matter has been processed on our end and completed
kind regards
Bathroom City
Bath panel
Kelly was really helpful at shorting out a new bath panel that other company’s said they couldn’t do. Defo will return. Very reasonable prices as well.
March 7, 2026
Reply from Bathroom City
Thank you so much for your kind words.
We're really pleased Kelly was able to help sort out the new bath panel when others couldn’t. We always aim to find solutions for our customers and keep our prices fair, so it's great to hear you were happy with the service.
Kind Regards
Bathroom City
Replacement toilet seat. We needed a new toilet seat and were…
We needed a new toilet seat and were having problems locating the correct one for our toilet, Uamair Akbar has been very helpful helping us to find the correct one, taking our order and processing it. Overall a very good experience.
March 7, 2026
Reply from Bathroom City
Thank you for your wonderful review. We’re so pleased to hear that Uamair Akbar was able to help you find the correct toilet seat and guide you through the ordering process. Providing helpful, friendly service is something we always aim for, so it’s great to know you had such a positive experience.
We truly appreciate your feedback and your support. If you ever need any assistance in the future, we’ll be more than happy to help. Kind Regards
Bathroom City
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.