Bathshack Reviews 6,419

Absolutely HORRENDOUS. Waiting on a shower since last week as it wasn’t in stock. Was promised to have it on Monday, promised again yesterday that would definitely have it this morning ( Friday), no sign and we are now without a shower for the weekend. 🤬🤬🤬🤬🤬🤬

They were proactive in helping me find what I needed, and suggested products based on our awkwardly placed window. I could very easily have shopped somewhere else, but the continuation of service after my visit to the showroom meant I had a "person" (Chantelle) to speak to rather than buying online. It made all the difference. You can't take delivery in Northern Ireland for granted either.

I would like to say a big thank you to Ian on customer support who dealt with my issue of changing an item ...he was very helpful,professional and solved my issue very swiftly to put me at ease ...I refurbished my bathroom with products I purchased from bathshack because of there extensive range and options and also there quality products and quality prices cannot be beaten and for me personally customer service within a company is very important if there are any issues and bathshack have set the standards and I look forward to shopping again with them in the near future so thank you to the bathshack team and special thanks to Ian

Excellent service I ordered a pump on Wednesday from them in Northern Ireland & it arrived the following Sunday.

Prompt delivery and got everything we ordered polite and very helpful i would highly recommend Bath Shak to all

Chantelle was absolutely amazing went out of her way to pick up on our order, her customer service was excellent and I felt like she actually cared about the purchase rather than just the financial gain, she left me in Dave’s capable hands for the end of the purchase and I honestly couldn’t recommend the guys enough, both very helpful and lovely 😀

There was initially a technical error with my order but after speaking to Brenda in customer service she was on it! She identified the problem and then offered a solution. It was great to work with a customer service advisor who used their initiative.

All items were of excellent quality and very good value. One item needed returned and this was processed quickly with no issues. I would definitely recommend.

I went to the bathshack in Boucher road belfast. The sales assistant Brendan was top stars. He was amazing; took his time, knew what we wanted without needing to know much, lovey communication skills snd just was overly a lovely sales person. When your not entirely sure of what you want and need professional guidance I would recommend Brendan. We left the store feeing undrstood and valued.

Fantastic customer experience throughout - highly recommended.

Everything was good

Great after sales service from Ian, he sourced and supplied a part for a shower screen that we have had for a few years.

James was professional and cooperative. Very impressed

I was able to get the exact times I wanted from the Bathshack at a great price. My account didn’t show my order but when I phoned the customer service line Brenda was very helpful in putting my mind at ease and sent me out my invoice for my records. I will certainly be buying from the Bathshack again for all further home improvements.

Great service, and product. Could not be more pleased!

Abu was fantastic, he was helpful and lovely to deal with . The showroom is really well laid out .

I recently ordered several items for a bathroom revamp and was very pleased with the overall experience. The delivery was fast, everything arrived well packaged, and all items were in perfect condition.

One sink unfortunately didn’t fit the vanity unit I already had, so I visited the Dublin store to ask about possible options or a return/replacement for the suitable. After contacting customer service, Brenda responded almost immediately and was extremely helpful in arranging the return. Initially, the courier return to Antrim would have been quite expensive, but Brenda kindly agreed to let me return the item by dropping it off at the Dublin store instead.
What started as a slightly frustrating situation turned into a positive experience.

Dave Wallace was excellent in the help and advice he gave

Very comfortable. Quick and easy support to get the best choice we expected.

James was incredibly helpful, gave great advise and was professional at all times. He listened to what I needed and made suggestions to suit my budget!!