Bathshack Reviews 6,418

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making the entire process smooth and stress-free. The products themselves are frequently described as beautiful and of excellent quality, with many consumers expressing satisfaction with their purchases. The delivery service is also highlighted as quick, efficient, and well-communicated, often with tracking and timely notifications. Overall, people are very happy with the service from start to finish, noting the excellent customer care and the company's proactive approach to resolving issues. However, some customers also noted issues with incomplete or damaged products upon delivery, leading to delays in their projects. A few people experienced extended waiting times for parts or replacements, and some mentioned difficulties with communication regarding delivery dates or missing items.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being very helpful,... See more

Product

Customers generally express satisfaction with the products, highlighting good quality, competitive pricing,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and friendly... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We initially had an issue with the loss of a part for the wall hung cistern we received. We contacted customer service and both Ewan and Ian were helpful, quick and diligent in ensuring the issue was... See more

Rated 5 out of 5 stars

UPDATE 09/04/26 Following a call from Bathshack I was promised a new box of replacement tiles, these were delivered yesterday and are perfect. Also advised that I could keep the other box of tiles... See more

Company replied

Rated 5 out of 5 stars

I spoke with James, very professional and efficient. Very personable and advised me on the product which I purchased. A great customer experience and I will certainly shop with Bath Shack again.... See more

Rated 5 out of 5 stars

We have purchased from Bathshack in Cork before and have had no issues. Today was our first time visiting the showroom in Galway. We were fortunate to meet a very helpful staff member (Abu) who listen... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler

About Bathshack

Written by the company

Your one-stop shop for high-quality bathroom products and tiles, Bathshack is proud to be one of the UK’s leading online bathroom suppliers, with a loyal customer base spread across the UK and Ireland. With showrooms located throughout Northern Ireland (in Boucher and Duncrue in Belfast, as well as Lisburn, Antrim, Ballymena and Coleraine) as well as the ROI (Dublin and Cork), we also ship to customers across England, Scotland and Wales. Supplying high-quality products at great-value prices, we keep our customers at the heart of everything we do and are always striving to deliver excellent customer service. Offering extensive warranties and efficient, low-cost delivery for your convenience, we work hard to ensure that your customer experience is as seamless and stress-free as possible. Meanwhile, if you do encounter any issues with your order, then our friendly customer service team is only ever an email or a phone call away – while there’s also a live chat option available on our website. Whether you’re looking for baths, basins, taps and toilets, or you need a new shower, tiling or anything else, we have an extensive range of products available in various designs, colours and finishes. You’ll therefore find something to suit your personal taste – the perfect products for your new bathroom or self-build project at the best-value price. Looking for high-quality bathroom-ware? Think Bathshack every time.
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

I had an issue using the website, so called the Belfast office. The staff member, James, was very helpful in resolving this and getting my order placed today. First class customer service.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

A great service experience

I called in to the show room with no idea what I wanted. I met a fantastic sales man in Paul o Donnell who guided me through all the options. I went with a range that was not the most expensive at all and Paul did not put me under any pressure to spend more. The items were delivered on time . A great service in total and I would have no hesitation recommending BATHSHACK. Well done

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

Sean & Matthew were absolutely brilliant to deal with. Their knowledge and expertise are second to none, and they made the entire process smooth and stress-free. I felt completely confident in their guidance and wouldn’t hesitate to recommend them to anyone.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Follow up customer service

Follow up customer service. It is the first time in a very long time I received a call to confirm and thank me for my order and then another follow up call to confirm details of delivery. For the delivery I received a text 1hour before drop off and it was on time. I would have no hesitation in using them again.

February 21, 2026
Rated 5 out of 5 stars

5 Stars

Happy to support a family run business and will definitely be back. We had an issue upon delivery , it was resolved professionally and immediately. Great products at great prices. Customer service is perfect.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with this bathroom shop from start to finish. Diego in sales was incredibly helpful, knowledgeable, and patient throughout the entire process. He took the time to understand exactly what I was looking for and offered great advice without any pressure. His attention to detail and customer care really stood out.
Phil handled the delivery, and he was just as impressive – punctual, professional, and very friendly. Everything arrived in perfect condition, and he made sure it was placed exactly where we needed it.
Overall, the service was outstanding, and I wouldn’t hesitate to recommend this shop. A big thank you to Diego and Phil for making the whole experience smooth and stress-free

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought some beautiful outdoor…

I have bought some beautiful outdoor tiles from this company & I am very pleased by the Team's efforts to ensure everything is well with my order. They are so helpful. I would definitely buy from Bathshack again.

February 19, 2026
Rated 5 out of 5 stars

Helpful, knowledgeable staff at the Galway showroom

We have purchased from Bathshack in Cork before and have had no issues. Today was our first time visiting the showroom in Galway. We were fortunate to meet a very helpful staff member (Abu) who listened carefully to us and who was very knowledgeable and efficient. The store has a wide selection of bathroom ware on display and Abu showed us the options available and helped us to make sure that we ordered everything we need to complete the job. We were very happy with the service from start to finish.

February 28, 2026
Unprompted review

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