Batransfer Reviews 1,014

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, often noting their punctuality and safe driving. The service is frequently described as excellent, with many appreciating the smooth, seamless experience and good communication. People often highlight the drivers' reliability and their ability to make journeys comfortable and efficient. However, some customers also noted issues with the delivery service, such as drivers being late or not arriving at the expected pick-up location. A few other people also felt that the wrong child car seats were provided, causing concern about their suitability, or experienced a lack of communication regarding delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise drivers for being... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and friendliness of... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise drivers for being on time,... See more

Based on these reviews

Rated 5 out of 5 stars

I booked the taxi for my elderly in laws who told me Roshan was polite and very helpful. He helped them with heavy baggage and arrived earlier than our requested time when we called because their flig... See more

Rated 5 out of 5 stars

Our driver provided excellent service. Our luggage was delayed for almost an hour, but we were able to text with our driver who assured us that he would be waiting for us. He was a skilled, careful... See more

Rated 5 out of 5 stars

Another excellent service from BA transfer. Friendly driver, clean vehicle. They keep track of your flight status & stay close contact with you on where you are about for efficient pick up.

Rated 5 out of 5 stars

I have used BA transfers for a number of years now and have found them to be excellent. Simple and straightforward to book and you are provided with details of your driver and a contact well in advanc... See more


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service

Information provided by various external sources

Batransfer.com was established in 2005, with specially trained professional drivers and large vehicle fleet equipped with latest satellite navigation system. We are also reputed in the industry for good customer service, which pays attention to ensure every individual customer' satisfaction. England Transfers has won lphca (London - Licensed private hire car association) five star award continuously since 2005, see lphca.co.uk member name Airport Only.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 20% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Aamir is a great driver

Aamir was a great driver, friendly and professional. We made great time with the transfer

January 16, 2025
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Reply from Batransfer

Thank you so much for sharing your positive experience with Aamir.
We are so happy you had a good experience with our service.

Rated 5 out of 5 stars

Always on time

Always on time, never late. The drivers are very friendly

January 12, 2025
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Reply from Batransfer

Thank you so much for your kind words! We're glad to hear you had a smooth and comfortable experience. We look forward to serving you again soon!

Rated 5 out of 5 stars

Another perfect airport pick up and…

Another perfect airport pick up and drop off. Perfect timing and friendly, courteous service from our driver.
We only use this company for our airport transfers- they have not let us down yet!

January 12, 2025
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.

We hope to see you again in the near future.

Rated 5 out of 5 stars

Great service.

Our driver arrived a little early and was happy to wait for us before helping with our luggage. He was pleasant and professional, and his vehicle was clean and comfortable. We've used BA Transfer in the past, have always been happy with the service, and will continue to use them.

December 23, 2024
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Reply from Batransfer

Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Very happy with BA Transfer services

Very happy with BA Transfer since I’ve been using it. Got upgraded this time as I’ve booked a MPV4 and had a van to pick us up, which was quite helpful given luggage volume. They’ve been very reliable, always call to confirm transfer and arrive on time.

December 20, 2024
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so glad to hear we have been providing you a service that is off exceptional standards.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Our Driver was the absolute Best!

Our Driver was the absolute Best!
Kind. Considerate. Knowledgeable. And of course a great Driver!

December 23, 2024
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.

We hope to see you again in the near future.

Rated 5 out of 5 stars

Ravi our driver was excellent…

Ravi our driver was excellent and went out of his way to help us

December 23, 2024
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Reply from Batransfer

We’re happy because you are happy and we’re looking forward to your next visit.
Have a wonderful day.

Rated 5 out of 5 stars

Always reliable and great service!

Always reliable and great service!
I have used BA transfer for a long time, and they have never disappointed me. Thank you very much!

December 23, 2024
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Reply from Batransfer

Thank you for leaving us a review.
We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such.

Rated 5 out of 5 stars

gentle and kind and save

gentle and kind and save
i recommend to everyone

December 19, 2024
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Reply from Batransfer

We’re happy because you are happy and we’re looking forward to your next visit.
Have a wonderful day.

Rated 5 out of 5 stars

The driver was very helpful indeed.

The driver was very helpful. But we were so grateful that he rang us the day after the ride to say that we had left a small walking stick/seat. He came with it the next day.

December 13, 2024
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so glad to hear we have been providing you a service that is off exceptional standards.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Drive showed up on time and was…

Drive showed up on time and was friendly and knowledgeable.

December 13, 2024
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.

We hope to see you again in the near future.

Rated 5 out of 5 stars

Pickup from Gatwick airport

Pickup from Gatwick airport, very polite driver, helped with the luggage, good clean car. Everything one could expect from a good shuttle service.

December 20, 2024
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Reply from Batransfer

Thank you for leaving us a review.
We are delighted to hear we have been providing you a service that is off exceptional standards. It’s always a pleasure, encountering pleasant reviews as such.

Rated 5 out of 5 stars

100th% reliable…

I have experienced 100th% reliable service for years with this firm. Reasonable prices and online booking make it easy. They always reconfirm 24 hours before and provide driver's details.

December 19, 2024
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Reply from Batransfer

Thank you for such a fantastic review.
We are overjoyed to hear that we have exceeded your expectations and we will make sure same in the future.
We hope to see you again in the near future.

Rated 5 out of 5 stars

Punctual perfection

Punctual, courteous, helpful, so organised! Will definitely use again

December 18, 2024
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Reply from Batransfer

Thank you so much for supporting us with a five-star review.
We are so happy you had a good experience with our service.

Rated 4 out of 5 stars

Very good service from driver

Very good service from driver

December 17, 2024
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Reply from Batransfer

Thank you so much for supporting us with a four-star review.
We are so glad to hear we have been providing you a service that is off exceptional standards.
We hope to see you again in the near future.

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