Baunativ logo
Visit website

Baunativ Reviews 152

•
TrustScore 4.5 out of 5

4.3

Building Materials Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Building Materials Store
  2. Deck Builder
  3. Insulation Materials Store
  4. Insulator Supplier
  5. Masonry Supply Store
  6. Screw Supplier

Written by the company

Baunativ ist Ihr Fachhandel und Onlineshop für hochwertige Bau- und Dämmstoffe sowie Naturfarben. Kompetente Fachberatung, großes Lager und schnelle Lieferung. Vom Keller bis zum Dach, innen und außen, nachhaltig in Produkt und Preis, zu Ihnen nach Hause.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

3 orders cancelled without notice

3 orders cancelled for no reason with no email notifications. Waiting for the orders endlessly just to realize they cancelled it AGAIN.

Also very clunky website that asks you 5 times to remake your password, has a cache that expires in 30 min and you need to redo you whole order just because it got deleted.

UPDATE : I finally was able to order via mail.

October 29, 2025
Unprompted review
Baunativ logo

Reply from Baunativ

Hello,

Thank you for your message. Unfortunately, we do not know exactly what the problem is, especially since other orders are working without any issues. We will be happy to process your order manually. Please send us an email for this purpose.

Rated 5 out of 5 stars

Great service

Great service. It was my first time to use Baunativ because of Brexit and I am very happy with their products and service.

February 17, 2021
Unprompted review
Rated 4 out of 5 stars

Very satisfied

Very fast shipping, completely satisfied.

Removing 1 star due to the fact that email communications (order confirmation, shipment, email for evaluations) are not in english, at it was a shipment outside of Germany (for a customer in France), at least for international orders the usage of english will be a plus in the emails.
Fortunetely the Google translation is good enough to understand the content of the communication :-)
Thanks.

December 15, 2020
Unprompted review
Rated 1 out of 5 stars

baunativ looking as scam, avoid from afar

I have send order and payd fast16 days ago, they got their money via paypal and didn't send them the ordered goods, have not responded any one email for this time, in my opinion baunativ is totally scam!!!
on the site they wrote shipping with 3-7 days
please avoid from this shop.

May 14, 2020
Unprompted review
Baunativ logo

Reply from Baunativ

Der Kunde hatte eingefärbte Putze nach Polen bestellt, die in der angegebenen Versandzeit von 3-7 Tage verschickt hätte werden können. Allerdings hat er per E-Mail noch Speditionswaren dazu bestellt, darunter auch Ware, die nicht auf Lager war. Nachdem wir ihn die erhöhte Lieferzeit von etwa 2-3 Wochen mitgeteilt haben, wollte er stornieren und hat uns Betrug vorgeworfen. Wir haben den Betrag über unseren Buchhaltung vollständig zurücküberweisen lassen.

Show reviews in all languages. (152 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look