BAUR Reviews 

I ordered for some curtains and rods.
The curtains were ordered as a set, but only a single piece arrived. Baur wanted the single piece back, and i sent it back. Then came a single piece again, this time they wanted me to keep it in order to send me one more single piece. The single piece came and i then had a set.
After this bills started coming as if i received complete sets each time.
When the rods came, one was missing. After more than a month they sent the missing rod plus some other stuff that had already arrived. They then billed me for the rod and the wrongly sent stuff again.
It was a lot of trouble, just to get what i ordered and paid for. Many emails and phone conversations it took. They still keep sending me bills even though i have paid for everything, it is a never ending story. In Baur one hand doesn't know what the other is doing. Their business is one big mess, and they load the burden for this onto their customer.
Never order from Baur, it is a full time job!

Actually I never had any negative experiences until now and the support was always great when it was needed. So I cannot understand the negative reviews here. They could get keep more on contact with customers who buy there regulartly.

Well, I guess I don't have to make much effort to prove my point about the incompetence of the Baur team to satisfy their customers. The reviews speak for themselves. I bought a Hammock from these guys, paid through PayPal, item delivered at the curb. I told the delivery guy to deliver it to my room which he refused so I refused delivery as I could not pick it due to bad shoulder. Emailed the Baur team, and they tell me that the item should have been delivered to your room. I placed the ordered again and requested the support team to remind the delivery partner of the same this time. The response that was received was that it will not be delivered to the room and can only be delivered to the curb. Seriously!!!!! make up your mind!! Would you?
Since it was a gift I thought I would arrange for a few friends to help me with delivering it to my room.
Turned out that the delivery partner they use is even more incompetent. They would send an email with information for the delivery date without a return mail address and the number they provide is not even reachable. So I waited for the day, with a few friends and guess what, NO ONE SHOWS UP!!!!
After several emails back and forth to the Baur support team, I finally got it delivered the next day and had to pick it up myself with the help of the driver.
GET YOUR S*** in order, please.

I ordered shoes and paid with PayPal. 2-3 days delivery. Shoes never came. I called the customer service after a week and they told me twice it was being prepared. The third time I got a confirmation when I called it will arrive on the 10th day after ordering. I was sure the person I talked to was not speaking the truth, so I called the next day. The person I talked to told me they have not prepared it and are sorry. I told them to send my money back. And I still haven't got a confirmation email from them. Very unprofessional and bad service!!@

sheer schlekt

Supper! Supper!