Bay Alarm Medical Reviews 

Kal was very helpful and thorough. He kindly explained all the details needed and answered all my questions.

Derek was very helpful to order older replacement device. Took several rounds and he followed up by calling me back once we had a path forward. Really appreciated his help to coordinate

The person I spoke with today, Shane, on 8/16/26 was nice. I am not happy that I needed to phone Bay Alarm Medical again, however. The Bay Alarm Medical alert device was used by my sister. She passed away on 7/28/26; coincidentally, I received an account renewal receipt for her account that same day. I phoned the company on 7/29 and cancelled her account, and I received an email ("Bay Alarm Medical Subscription Cancellation Confirmed") which said that they had received my cancellation submission and that the subscription would "automatically end at the completion of your current service period on 10/27/26." I was not happy that I had just paid for three more months of service for an account that was no longer needed, but other than saying he was sorry for my loss, the representative I had spoken to did not say there was any alternative.

Today (8/16) my niece phoned me because both she, and a neighbor who was on the account as a backup contact, phoned me to say that both of them had received calls from Bay Alarm Medical to "test the system." I called the company back and, this time, was told that the account closure would be "expedited," that the account would be closed in (I believe he said) 5 days, and that my account would be credited "if eligible." Why wasn't this done when I called them on July 29, the day after I was charged for the next three months and the day after the person who had used the account had died???

Responded quick
Kim was very helpful and stayed with me on line till I did call in check and guide me thru the process

My order was processed quickly, concisely, and correctly.

Short wait time, pleasant associate

The representative at Bay Alarm are always polite, friendly and caring. Anthony was all of those things when gently reminding me to test my equipment.

I’m not confident that the information I received from the CSR. If what she told me is accurate then I am doubting the reliability of the device we have purchased. For example, she told me if mom falls, she should remain still for at least 15 seconds so the device can tell it was a fall. I find it unreasonable to expect someone who has just fallen to “remain still”. The body is in protective mode and will do what instinct tells them to do. This is not the only, what I can only call ridiculous instructions she gave me. By the end of the discussion, I just wanted to hang up on the lady.

When leaving a voicemail it would be greatly appreciated if you would say who you are and why you're calling both my mother and myself only received a voicemail that stated " press one to accept Press Two For assistance" it left me not knowing what was going on or who was calling or what I needed assistance with if you as a company know that the batteries are low they should just be replaced

My mother's device needed a reset - the step counter had frozen. The customer service representative was very helpful and walked us through the process completely. He also helped make a change on her account that we had been planning to do. He was wonderful to work with. Hoping that she'll never need the service, but it gives us peace of mind to have it.

Shane was very helpful

Polite, knowledgeable agent was patient with my problem and frustration.

Kal was great walked me through everything

so helpful in answering my questions...Kim was wonderful

Many Medical Monitoring options for seniors. Very helpful Customer Service folks to help with decisions and ordering. Needed to return an item and order a different one one. Eric was very helpful.

I needed an address correction for the subscriber. I spoke with Kim who was very helpful and friendly. The address was updated with no problem.

Vivian was very patient and helpful! Everyone there is always very courteous and helpful.

Shane was very helpful, fully answering my questions and clear about the costs and equipment.

Cindy, was extremely helpful and very polite.