I was well received in reception, and did not have to wait long before I was called into have eyes looked at. We had a review of how my vision was since last test, OK.I was given good feedback re... See more
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Very friendly staff (with senses of humour) Expert help Offer of coffee on arrival nice touch - tho I didn't I didn't have to wait long in Reception area Nothing too much trouble All questi... See more
Went for Hearing check and testing. My current aids were not working properly so sent away for a full service and check. Very grateful that I was loaned a demo pair of aids whilst mine were away for 2... See more
All staff I came into contact with were friendly and helpful. Natasha was very thorough in examining my eyes. I was very happy with the contact lenses I was supplied with - vision was much improved.... See more
Company details
About Bayfields Opticians & Audiologists - Barnard Castle
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
12 Market Place,, Barnard Castle, DL12 8ND, County Durham, United Kingdom
- 01833 631849
Comprehensive eye tests
4.7
Excellent
38 reviews
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They were thorough
They were thorough, efficient, polite and went out of their way to save me some costs.
January 6, 2026
Everyone was caring and very…
Everyone was caring and very professional. After a retinal migraine I was offered a next day appointment. The optician's examination was detailed and informative, and all the the staff provided an excellent service. My new glasses arrived within less than a week and the after care was great. I can highly recommend Bayfields at Barnard Castle and thank you!
November 17, 2025
Bayfields opticians Barnard Castle
Always a great experience when visiting Bayfields Barnard Castle. Lovely, bright, modern comfortable surroundings. Staff always warm, welcoming, kind but professional, & go the extra mile to help. Good choice of frames & lenses.
November 12, 2025
Really quick and staff always welcoming…
Really quick and staff always welcoming supportive and friendly
November 17, 2025
Faulty hearing aids repaired but still faulty
Went for Hearing check and testing. My current aids were not working properly so sent away for a full service and check. Very grateful that I was loaned a demo pair of aids whilst mine were away for 2 weeks. Unfortunately when I collected my own aids they were faulty and would not pair with Blue tooth on my phone. Returned to audiologist and despite many efforts over some time, they could not pair the aids. I was again loaned demo aids and mine have been sent back, so another two weeks without them. A downside of this audiology service is that they are not at the branch very often, on the positive side the staff are very friendly and helpful.
September 10, 2025
Unprompted review
Great service & very friendly staff!
June 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bayfields Opticians & Audiologists - Barnard Castle
We are so glad that you found our staff friendly. We appreciate your positive feedback and your recognition of our customer service.
First class customer service.
First class customer service. Professional and very friendly. Always willing to help whenever they can.
June 3, 2025
Reply from Bayfields Opticians & Audiologists - Barnard Castle
We are happy to hear that you found our customer service to be first class! We appreciate your kind words and are always ready to assist.
Reading difficulties
I had worries about my quality of my reading. I rang Bayfields and got an appointment on the same day. I had an examination and was referred for a hospital treatment. I have received a preliminary appointment for next week Thank you Bayfields Barnard Castle .
May 30, 2025
Reply from Bayfields Opticians & Audiologists - Barnard Castle
We appreciate you sharing your experience. We're glad we could address your concerns promptly and that you've received a referral for treatment. Thank you for your feedback.
Great friendly service
Great friendly service, a very warm welcome from everyone working there. Pleased with my new glasses and would definitely recommend
May 27, 2025
Reply from Bayfields Opticians & Audiologists - Barnard Castle
We are so glad you enjoyed your experience with us! It's wonderful to hear that you felt welcomed and that you are pleased with your new glasses. Thanks for recommending us!
Spectacles Collection from…
Both members of staff ( different from our Eye Test appointments ) were again warm and welcoming, offering their hospitality on arrival with a seat and offer of a hot or cold drink.
They were both diligent in their approach to checking the fit of our spectacles and assured us that if any problems going forward that we should not hesitate to contact them or turn up at the shop.
May 27, 2025
Reply from Bayfields Opticians & Audiologists - Barnard Castle
We're glad you enjoyed your experience. It's great to hear that our team made you feel welcome and were helpful with your spectacles. We appreciate your feedback and are here to assist you in the future.
Caring professional service
Bayfields offer the most responsive and caring service you could wish for. They dealt with my worries and sorted out my eye problem professionally and promptly. I would highly recommend them to anyone.
May 12, 2025
Very thorough eye test & review
Very thorough eye test & review with an excellent optician. I had been having difficulties with recent varifocal prescriptions but she quickly identified the problem and gave a clear explanation of what was causing the difficulty. My new prescription is a big improvement.
April 29, 2025
Great optician.....
Very attentive and professional staff, very friendly and approachable. Going to my optician is easy.
March 25, 2025
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