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Bayfields Opticians & Audiologists - Ewell Reviews 27

TrustScore 4.5 out of 5

4.6

68 High Street,, KT17 1RL Ewell, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had Suniti J, who was juat amazing and delivered absolutely incredible care and service. She ensured that every aspect of my eye care (prescription, comfort and health) was looked at in detail to en... See more

Rated 5 out of 5 stars

Called into Byfield opticians in Ewell to see if they could repair / change the arms of my glasses with another pair more comfortable, seemed not a problem despite my not being an existing customer. 4... See more

Rated 5 out of 5 stars

I am highly impressed with the service I received. The optometrist conducted all the diagnostic tests with exceptional care and precision. The entire team is clearly knowledgeable, making the process... See more

Rated 5 out of 5 stars

I know it’s a little more expensive, but you really get a proper eye check beyond what you would get at a major chain. Well worth it from my perspective. Gives me great comfort knowing I get adequat... See more


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists - Ewell

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • 68 High Street,, KT17 1RL, Ewell, Surrey, United Kingdom

  • 020 8393 7711

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.6

Excellent

TrustScore 4.5 out of 5

27 reviews

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1-star

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Rated 1 out of 5 stars

My appointment today

Everytime in the last few years I have arrived early for my appointment but have always had to wait until 10-15 minutes after my appointment time before I was seen.
Today, I arrived for my appointment to collect my new glasses 15 minutes late. This is unusual for me but I was not too stressed, given the relaxed approach to timings that I had experienced here previously.
I was greeted with a passive aggressive comment "We were expecting you at 9.15".
I find the double standard rather annoying.

June 20, 2025
Bayfields Opticians & Audiologists - Ewell logo

Reply from Bayfields Opticians & Audiologists - Ewell

We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent wait times and the comment regarding your late arrival. We will review our appointment procedures to ensure a better experience for everyone.

Rated 5 out of 5 stars

Friendly and knowledgeable staff

The staff are friendly and knowledgeable. Very helpful when I needed to go back to have my glasses frame adjusted.

June 3, 2025
Bayfields Opticians & Audiologists - Ewell logo

Reply from Bayfields Opticians & Audiologists - Ewell

We're happy to hear that our staff was helpful and friendly during your visit! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Annual eye test

Tests were thorough and Priya explained the pros and cons of cataract surgery at this stage, which was very helpful.

April 23, 2025
Rated 5 out of 5 stars

Very professional

Very friendly, professional, local service by all staff. Excellent advice given. Easy to get suitable appointment

May 19, 2025
Bayfields Opticians & Audiologists - Ewell logo

Reply from Bayfields Opticians & Audiologists - Ewell

We're happy to hear that you found our service friendly and professional. We appreciate your feedback regarding the advice and appointments.

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