I had Suniti J, who was juat amazing and delivered absolutely incredible care and service. She ensured that every aspect of my eye care (prescription, comfort and health) was looked at in detail to en... See more

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See what reviewers are saying
Called into Byfield opticians in Ewell to see if they could repair / change the arms of my glasses with another pair more comfortable, seemed not a problem despite my not being an existing customer. 4... See more
I am highly impressed with the service I received. The optometrist conducted all the diagnostic tests with exceptional care and precision. The entire team is clearly knowledgeable, making the process... See more
I know it’s a little more expensive, but you really get a proper eye check beyond what you would get at a major chain. Well worth it from my perspective. Gives me great comfort knowing I get adequat... See more
Company details
About Bayfields Opticians & Audiologists - Ewell
Written by the company
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company

- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.

Contact info
68 High Street,, KT17 1RL, Ewell, Surrey, United Kingdom
- 020 8393 7711
Comprehensive eye tests
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A very thorough examination and…
A very thorough examination and explanation of the results.

Reply from Bayfields Opticians & Audiologists - Ewell
My appointment today
Everytime in the last few years I have arrived early for my appointment but have always had to wait until 10-15 minutes after my appointment time before I was seen.
Today, I arrived for my appointment to collect my new glasses 15 minutes late. This is unusual for me but I was not too stressed, given the relaxed approach to timings that I had experienced here previously.
I was greeted with a passive aggressive comment "We were expecting you at 9.15".
I find the double standard rather annoying.

Reply from Bayfields Opticians & Audiologists - Ewell
Friendly and knowledgeable staff
The staff are friendly and knowledgeable. Very helpful when I needed to go back to have my glasses frame adjusted.

Reply from Bayfields Opticians & Audiologists - Ewell
Efficient and very helpful also friendly

Reply from Bayfields Opticians & Audiologists - Ewell
Good for exams, more options needed
Very thorough eye exam. Welcoming and professional. Limited options given for payment or types of lenses to choose from (e.g. considering balance of optimal for vision vs budget constraints).
Annual eye test
Tests were thorough and Priya explained the pros and cons of cataract surgery at this stage, which was very helpful.
Very professional
Very friendly, professional, local service by all staff. Excellent advice given. Easy to get suitable appointment

Reply from Bayfields Opticians & Audiologists - Ewell
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