Sophie helped tweaking my new hearing aids to my preferences and explaining very clearly nuances etc. She is also very patient and kind when the patient is reluctant to accept hearing aids will help.... See more

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The Bayfields team is always professional & provides great service. They are so pleasant. The selection of spectacle frames is excellent & no pressure is exerted to buy new frames. The only negati... See more
Lovely friendly practice manager in Martine, nothing was too much of an effort and mended by sunglasses arm for free. Caitlin was professional, caring, and really listened to what I was saying. She ex... See more
Company replied
The optometrist took great care, but please be aware that (full) scleral lenses are rather different from semi-scleral lenses, which is where her expertise lay. I suspect that only specialist eye hosp... See more
Company details
About Bayfields Opticians & Audiologists - Guildford
Written by the company
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company

- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.

Contact info
37 High Street, GU1 3DY, Guildford, Surrey, United Kingdom
- 01483 575650
Comprehensive eye tests
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From booking my appointment with the…
From booking my appointment with the very helpful receptionist, I had a very thorough eye examination by the optometrist. This followed cataract surgery in both my eyes which was initiated by Bayfields. So grateful to all the team at Guildford.

Reply from Bayfields Opticians & Audiologists - Guildford
Ear Examination Lived Experience1
Lovely friendly practice manager in Martine, nothing was too much of an effort and mended by sunglasses arm for free. Caitlin was professional, caring, and really listened to what I was saying. She explained things clearly without any patronising. Report was prompt and well written.

Reply from Bayfields Opticians & Audiologists - Guildford
Returning customer
Returned to Bayfields after trying a High Street alternative. The experience at Bayfields was noticeably a better one.
Excellent service.. in fact the best!
Excellent, patient and expert attention from Sonem to carefully resolving my complex eye conditions needs over a six months period.
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