Bbqparts Reviews 7

Excellent quality parts received as described. Shipped with no issues.

not very clear on descriptions, and tone when an issue is presented

I ordered parts for my older Charbroil 9000 grill from bbqparts.com & they were shipped fast. The parts arrived in about 3 days & fit perfectly.
I would rate my experience 5 stars. Thank you.

I am trying to replace a center burner tube for a particular but common Weber gas grill because one of the families that share use of this grill (at a very remote place) recently replaced the entire 3-burner set and was delivered either the wrong crossover tube or the wrong center burner tube, as there is no way to connect the 2 together. I simply asked whether the center burner they sell for that grill had a hole through the flattened end through which the crossover tube passes, or if it had a slot that would attach to the type of crossover tube that had a support bracket, as the answer to that question would determine if they had what I needed. The detail on their illustration was not such that I could determine the answer myself, and I have learned not to trust illustrations. I was told to refer to the illustration, and that they sell exactly what that grill maker originally manufactured. As I don't know what the grill maker originally manufactured, and I could not/would not rely on what was illustrated, I asked if their answer meant the tube had a hole or not. Bbqparts reply said they do not sell by descriptions, and "their answer is their answer". Things devolved from there with Bbqparts finally suggesting I was cheap for not buying an entire set, and that I was careless in endangering the others who use the grill. I've never seen anything like it. It's like someone's adolescent nephew got on the computer and hacked into their customer service area, and decided to have fun seeing just how many customers he could alienate. Unreal.

First, these guys DO NOT know about their products, what they sell doesn't match the specs on their website, and third if you have any issues they simply send you elsewhere. 2 different sets of burners arrived broken ... I asked for replacements ... and for that they wrote me off. Shop elsewhere ... you get what you pay for

"Hands down the worst customer service of all time. I emailed them 2 times before my purchase about a local cash deal and when my products would be shipped. Later that night I purchased over $500 of parts from their site. The next morning I woke up to a very rude email stating that they did not want to do business with me and I should shop elsewhere. I was shocked by this email due to my large purchase so I asked for an explanation. I was informed they were upset that I asked for a better price and for the items to be shipped out the next day. Next they cancelled my order. I have 700+ positive feedback on ebay and I am an amazon prime member. I make 100's of purchases a year and I have never experienced customer service like this before. I highly recommend not doing business with BBQPARTS.com. "

Three things make for BBQparts.com to be the perfect place to order from:
1. their cataloging/indexed website makes it quite easy to find your part.
2. the prices of their parts and shipping charges are the best I found on the web.
3. I recieved my parts less than one week after I placed my order and I picked standard shipping!

Thanks to a team who knows that this level of consumer service is the best!