Blue Cross Blue Shield of Texas Reviews 6

Sadly negative numbers are not available. I had cancer and had initially beat it. So I had been good for about 8 years. Now its coming back and so I had a cancer screening to make sure i had no major cancer in my bones, organs or lymph nodes. BCBS charges me $700 a month from my retirement and I haven't filed a claim in 4 years. So I filed to get reimbursed on this screening and was denied. How do you deny a person who had cancer and its returning to pay for a screening to determine status of the health?

These people are bloodsuckers. Horrible, worthless people. If you have a choice in insurance do not make the mistake of selecting BCBS of Texas. Nothing but corporate blood suckers. They ran rot in hell.

Can I give zero stars and still be credible? If you want poor claim administration, sloppy work, and denied claims based on undisclosed, non-accessible criteria, this is the place for you.

Add to that poorly written denial letters that do not even reflect the policies they reference.

Bluecross blueshield of Texas is the worst insurance I ever had. Oscar insurance was way better than Bluecross and that says a lot. They don't cover mental health prescription, they denied my medical claim. Even showing proof I was on my medication prior to switching from Oscar to them. They lied saying it will not be a problem for me to get my PA approved. Now I'm struggling trying to find ways to get my hands on my medications.Please do not go with Bluecross blueshield of texas.

The insurance commission needs to fine this company for lack of consumer assistance the service reps cannot answer basic questions and it can take being on hold for 45mins . I am an insurance agent and will file a complaint with the Texas insurance commission.

Terrible customer service you can never get to a representative. Hold time for call over 30 minutes.

In just a few short months, I have experienced the highest levels of dysfunction, and the most incompetent of Blue Cross Blue Shield of Texas employees, imaginable. Today, a simple question about coverage, was turned into a 45 minute conversation (hardly) with a brain-dead, grossly incompetent, employee of Blue Cross Blue Shield of Texas. Ladies, if you had an episiotomy, and you think that was painful, try, instead, engaging with a Blue Cross Blue Shield of Texas customer service (hardly, such an oxymoron), in an otherwise simple conversation.

The icing on the cake for me, was, after 45 minutes of pain, my request to speak to a supervisor was denied, on the basis that "our supervisors do not speak with members."

I am left no recourse than to write a letter to the President and Chief Medical Officer of Blue Cross Blue Shield of Texas, and to file a formal, written complaint with the Texas Department of Insurance. Here are the ways to do that:

Google, "Texas Department of Insurance, file a complaint about a health insurer." Go to that website, and file a complaint.

Contact Information for the President and Chief Medical Officer of Blue Cross Blue Shield of Texas:

James G. Springfield
President, Blue Cross and Blue Shield of Texas

Dr. Mark Chassay, MD, MEd, MBA
Chief Medical Officer, Blue Cross and Blue Shield of Texas

1001 E. Lookout Drive
Richardson, Texas, 75082
(972) 766-6900

If you have been wounded by these creatures at Blue Cross Blue Shield of Texas, exercise your fiduciary responsibility, and file a complaint with the Texas Department of Insurance. Let me assure you, Blue Cross Blue Shield of Texas is counting on you, NOT to take that action.