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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and proactive approach to problem-solving. Many highlight the exceptional customer service, noting prompt responses to inquiries and efficient resolution of issues. People appreciate the personalized attention and the team's ability to make complex technical matters understandable. However, some customers were dissatisfied with the aftersales and support, citing a lack of communication and unresolved issues. A few other people also felt that the company failed to meet specific service requests, leading to unmet service expectations and concerns regarding service agreements.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

Clients share positive opinions on service, highlighting the professionalism and efficiency of the support... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the ease of contacting the team, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason was amazing. He has set up all my team with shared drives directly on our devices without having to manually link up to the cloud each time. He has also wiped and help me rebuild a laptop... See more

Rated 5 out of 5 stars

We have been with BDR for many years and during all of that time, Dean Mitchell has gone over and above when we have had any issues. He is always willing to help and sorts issues speedily and if expl... See more

Rated 5 out of 5 stars

BDR have been great to work with when it comes to account management and technical support from 2nd/3rd line They know our account well and have been supporting us for many years since the acqui... See more

Rated 5 out of 5 stars

Been with BDR group for many years and their predecessor. I use the mobile phones team and I have been fortunate to have been assigned Diane Dolman as my go to contact. Diane is absolutely fantas... See more


Company details

  1. Computer Support and Service Company
  2. Cable Company
  3. Closed Circuit Television Store
  4. Energy Supplier
  5. Fire Alarm Supplier

Written by the company

We are BDR Group. The UK's Multi Award-Winning Choice for IT and Telecoms Solutions. Delivering Excellence since 1991 with our 250+ staff.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

178 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Installation works

BDR have been a great company to work with. Liam Green especially with assisting our company to the best of his ability. Great at stepping in last min and problem solving for us.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service from the initial…

Very good service from the initial survey to the handover of data cabling, fire and security. I would recommend them to anyone. Liam, Neal and Sam are exceptional in their service.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Network Suport

Have been using BDR Voice & Data for over 5 years now and cannot fault their support. Herbie, Jordan, Ciaran, Steve, Aaron, Stefan are all very knowledgeable, helpful and always help and go that extra mile

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you!

Todor was fantastic in resolving the issue with my computer. He was so helpful and was able to work around my busy teaching schedule. Thank you!

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Poor ineffective after sales Avoid.

Bought and paying for 80mps download and 20mps upload in a business. November introduced digital systems relying on Internet. Speeds fall to 2/3mps making our voip system including video conferencing impossible site down for a month. They installed access points. These were not cometary wired in and so ineffective. BDR passed blame to BT Openreach. Still not resolved. No faith in them or their engineers now want to charge us fir early withdrawal from contract due to their inability to deliver contracted service. Avoid

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Jacob Prescott is OUTSTANDING!

OUTSTANDING! The service I have received from Jacob Prescott has been absolutely fantastic!! His calm and helpful nature immediately put me at my ease. Nothing was too much trouble for him and his expertise was very clear from the offset. Jacob is quite literally the best IT professional that I have ever had dealings with. He is an absolute credit to BDR!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

BESPOKE, COMPLEX TELEPHONE EXCHANGE

This company is professionally efficient and diligent in its approach to work. As with every installation of a complex PABX system, there are always teething problems and we experienced quite a few.

However, they persevered relentlessly until my very particular specifications were met. I am not an easy client to satisfy, yet they achieved all I wanted and threw everything at the issues without argument, even though I’m sure they probably cursed me behind my back!

They didn’t just sell us a bulk standard set up, but worked tirelessly with me on examining our needs and tweaking the programming to ensure our unusual requirements worked well.

Their technical advice as to the best system was robust, but proved correct. We have subsequently been left with a modern, future proof private telephone exchange with bespoke programming which has proved perfect.

I would have no hesitation in recommending BDR for even the most complex of PABX telephone exchanges, although be prepared to keep the kettle hot if they need time to ensure the system you require is a complex one.

May 24, 2023
Unprompted review
Rated 4 out of 5 stars

Working in Collaboration

Working as one of a number of the Cloud Solutions for Business partner vendors we trust BDR to deliver services in line with our customers expectations. BDR partner development manager Alison Barratt demonstrates a seamless supportive and collaborative approach to customer service along side us. Thanks BDR Team

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great company for an employee and customer

I worked at BDR for 1 year and only left for my own personal reasons. BDR has extremely talented IT & Telecoms staff, great supportive management and a lovely Head Office in Stratford Upon Avon. I had the pleasure of working with Kyle who has extensive skills in IT and is such a nice guy always going the extra mile.

I always recommend BDR to companies I deal with for a 5* IT or Telecoms Support Service.

March 26, 2022
Unprompted review
Rated 5 out of 5 stars

Working with BDR

I have worked with BDR for over five years and find the service and support they provide is first class. Alison my partner support manager helps out promptly with projects I send out. The range of services and support they offer helps my business for enterprise size customers that I deal with so complex solutions are managed with the professionalism and expertise my customers expect.

March 16, 2023
Unprompted review

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