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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently reporting prolonged delays and difficulties with withdrawal requests. People also found the customer service to be unhelpful, often providing generic responses or becoming unresponsive, which contributed to a general sense of frustration regarding their ability to access their funds. Some people were dissatisfied with the company's response time, noting that issues remained unresolved for extended periods, with some waiting months or even over a year for their withdrawals. Reviewers also mentioned concerns about unexpected account charges, further highlighting issues with the service provided.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Refund

Users describe negative interactions with refund. Many customers report significant delays, with some waiting... See more

Customer service

Clients share negative opinions on customer service, with many reporting that emails are ignored or met with... See more

Response time

Reviewers express significant dissatisfaction with response times. Customers report that emails are ignored,... See more

Service

Customers had negative experiences with service, describing it as extremely disappointing and stressful. Many... See more

Based on these reviews

Rated 2 out of 5 stars

Hi, I am with BdSwiss for 3 years. I had real problems with their Trading App; don’t use it!! You should connect with MT4 Instead. Also, I made a withdrawal in crypto and I am still waiting fo... See more

Rated 2 out of 5 stars

Not a single chance of withdrawal. I’ve tried so many times and same thing. Same result. It wasn’t like this when they were taking my deposits and I think this is just an utterly disappointing platfor... See more

Rated 2 out of 5 stars

I was taken for a ride and my money held captive but alcyon vision gave me the blue print to figure all out

Rated 3 out of 5 stars

The length of time it took to receive my withdrawal worries me. Since submitting the request two weeks ago, support has not gotten back to me. In terms of name review I may invest with them and get... See more


Company details

  1. Finance Broker

Written by the company

Join a Club of More than 1,600,000 Traders. At BDSwiss, we support you throughout your trading journey, featuring multilingual helpdesks on a 24/5 basis, personal account managers, complimentary product walkthroughs and live market analysis by our seasoned analysts. We believe in educating our clients and giving them all the tools they need to respond to an ever-evolving market. We offer educational resources to meet the needs of traders of all levels including in house live webinars, exclusive video courses and daily market news. We follow a strictly client-centric approach and aim to exceed your expectations. To reflect this approach, we offer our clients the possibility of dynamic leverage (available in certain jurisdictions) of up to 1:2000 and several account types to satisfy our clients' increasing demandsThis is why we constantly invest in innovation and improve user experience by introducing native apps and platforms, new assets and unique features and tools! As a result, our excellence and reliability can be reflected by the number of awards won throughout the years.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

My Withdrawal is holding since 10th Oct…

My Withdrawal is holding since 10th Oct 2024.
The support team is responding with undefined answers .
Be care full if you are going to make any deposits

I dont know why you are holding my funds indeed these are our hard earned money .fix the Issue and i'll updated my review after my withdrawal is done .thanks.
My client id is# 2736127

November 4, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Amir, we are sorry to hear that your experience is still affected by the matter. We understand that this can be frustrating and we appreciate your patience so far. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team.

Rated 3 out of 5 stars

Withdrawal issues.

Started using it earlier this year was ok. But since last two months can't make any withdrawals which is impacting me badly financially. Standard response from them is sorry we can't give you an ETA. I wouldn't advise any new users to join this platform.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers.

Scammers.

They take your money but you can't withdraw it back.

October 10, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Bishoy Romany, we are sorry to hear that your experience is still affected by the matter. We understand that this can be frustrating and we appreciate your patience so far. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

this broker does not withdraw funds

this broker does not withdraw funds to clients, the broker only accepts deposits but does not return them. my account with the broker is 50245368 - I have not been able to withdraw funds since 13.06.2024, the broker is a fraudster.

June 13, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Yaroslav, we are sorry to hear that your experience is still affected by the matter. We understand that this can be frustrating and we appreciate your patience so far. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

From Professional to SCAM

Why are you dping this to your customers . You were my best Broker and now I recognized that you want to lose all your customers and steal our money.I habe no other explanation other than that, how come you take my money when I deposit but you need unlimited time for withdrawal!!!!!!
No MORE TRUST

November 1, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Mhd Rida Aldardari, we are sorry to hear that your experience has been affected by this matter. We understand that this can be frustrating and we appreciate your patience so far. Kindly note that our team is looking into this in order to try and resolve it as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

They dont know when my withdrawal will…

They dont know when my withdrawal will be processed.
Imagine you dont know where is your money !!!

November 1, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Mhd Rida Aldardari, we are sorry to hear that your experience has been affected by this matter. We understand that this can be frustrating and we appreciate your patience so far. Kindly note that our team is looking into this in order to try and resolve it as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

If you're considering BDSwiss

If you're considering BDSwiss, you might want to check out the latest reviews and be ready for possible delays when trying to get your money out. They got the better of me,

August 19, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

This broker noThis broker no longer withdraws funds! longer withdraws funds

This broker no longer withdraws funds! They are scammers! The broker only accepts deposits and does not issue them to clients anymore.
Since 04/22/2024 I have not been able to withdraw funds from the bdswiss broker, My account: 50241788, the broker did not return my deposit in the amount of 11246.29 USD. The broker ignores all my attempts to withdraw funds! The broker sends letters that he has technical problems, But technical problems cannot last so long.

April 22, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Valentyna, we are sorry to hear that your experience is still affected by the matter. We understand that this can be frustrating and we appreciate your patience so far. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

I can't trust this broker anymore

I can't trust this broker anymore! Withdrawal issues and i think they will never solve it so don't deposit your money so not to loose it!
And now they will reply with the copy paste paragraph that sorry and unfortunatly and we working to solve the problem bla bla bla.. we need exact date when problem will be solved not just false hopes!!

October 29, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi khalil fadlallah, we are sorry to see that you feel this way about your experience. As already advised, kindly note that our team is looking into this matter in order to try and resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

BDswiss i could advice everyone to use…

BDswiss i could advice everyone to use it but dont dare the broker is becoming a scammer...the worst fear is not getting my money while deposit you receive withdrawal is you dont want to do it

October 25, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Oino Brent, we are sorry to see that you feel this way about your experience. Kindly note that our team is looking into this matter in order to try and resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

Don't trust in this broker bdswiss it's…

Don't trust in this broker bdswiss it's really shiiiit with draw take more than 2 month and are still not provide I lose my money because of this broker

October 24, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi NABIL KACEM-smpc c, thank you for your consistent reviewing efforts. We are sorry to see that you feel this way about your experience. As already advised our team is looking into the matter in order to resolve this as soon as possible. Thank you for your patience.
The BDSwiss Team

Rated 1 out of 5 stars

You won't get your money back!!!

They are scammers and dishonest. They lack transparency and simple integrity. They held my funds for close to two months for no reason. When you ask them, they vomit the same buzzwords, "We're sorry that this matter is affecting your experience. Our team is working hard to resolve this as soon as possible."
Thieves!!!

October 24, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

BDSwissGlobal no withdrawals

BDSwissGlobal has been a major disappointment. Since July 2024, my withdrawals, which exceed $7,390.13 in account #1738808, have been on hold. What’s even more concerning is that, as a PAMM account manager, many clients who entrusted their funds to me have been unable to withdraw their profits for months. This complete lack of response and transparency from BDSwissGlobal is unacceptable. (Update: June 30, 2025, I'm waiting for my withdrawal of more than 7000 USD since June 2024, it's been more than a year and nothing, does anyone know of any class action?)

July 6, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi there and thank you for your patience so far. We are sorry to see that you feel this way about your experience. As already advised, kindly note that our team is looking into the matter in order to resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

Terrible Experience – Withdrawal Blocked for Weeks!


I’ve had a really frustrating experience with BDSwiss. I initially thought they were a reputable broker, but things took a turn for the worse when I tried to withdraw my funds. It's been more than a week, and my withdrawal is still stuck as "in progress." Every time I reach out to customer support, all I get are excuses about "technical issues" with no real solution in sight.

What’s even more concerning is that I’ve discovered a lot of other people facing the same issue—some have been waiting much longer than me to get their money. It’s really worrying, and the fact that many of their staff have left recently only adds to my suspicion that something’s seriously wrong.

At this point, I’m considering hiring a local lawyer in Seychelles to file a lawsuit because I’m losing hope of getting my money back anytime soon. I would strongly advise anyone considering BDSwiss to think twice—do your research and be careful. Based on my experience, they’re not a company you can trust with your money. Will also use social media to gaslight them ,using someone like verydaRKMAN

October 24, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi there, we are sorry to see that you feel this way about your experience. Kindly note that our team is looking into the matter in order to resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

Scam broker

Scam broker, can't withdraw money

October 23, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi there, we are sorry to see that you feel this way about your experience. Kindly note that our team is looking into the matter in order to resolve this as soon as possible. Thank you for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

bdswiss stop giving funds to the…

bdswiss stop giving funds to the customers when i contact them most of their agents are rude misbehaved not give a exact time when that issue will resolved most of the bdswiss old traders said that they are bankrupt now

October 1, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi,
We are sorry to hear that this has affected your experience. We were unable to identify your account based on your trustpilot nickname. Although we have invited you to share any identifiable details, we never heard back from you. Since we cannot identify you or your claims, we are unable to investigate this further. Should you require more assistance please contact our Support team through the relevant channels.
Thank you,
The BDSwiss Team

Rated 1 out of 5 stars

I have submited the request for withdrawal

I have submited the request for withdrawal on 2 September 2024 (withdrawl id 110003916) but still waiting for a withdrawal which unbearable. Please stay away from BDswiss because their support team is not interested in resolving the issue.

September 2, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Mahmood Adeel, we are sorry to see that matter is still affecting your experience. Kindly note that our team is working to try and resolve this as soon as possible. Thank you for patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

Withdrawal issues.......Scam Broker

Withdrawal issues...Its been 3 months.......Scam Broker
I need my funds BdSwiss....
Not Recommended Broker....

October 1, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Bilal Arshad BILLI,
We are sorry to hear that you feel this way about your experience. We understand that this can be frustrating but we would like to assure you that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you for your patience.
The BDSwiss Team

Rated 1 out of 5 stars

BDSWISS SCAM

BDSWISS SCAM
BDSWISS has let themselves go to such a level that they don't even want to return the rest of the deposit. I can't even imagine what those clients who have a profit with them are doing.
I made a deposit of 100 euros and lost 20 euros and after that I decided to withdraw the rest of 80.20 through the Skrill payment system. I could understand if the withdrawal was through a bank transfer that there could be some delays, but through Skrill, withdrawals are made very quickly. 15 days have already passed and they don't want to return this ridiculous amount to me.
I contacted them in the chat 4 times and they say that they have some difficulties, I don't feel sorry for this money, let them keep it for themselves.
I'm even glad that by losing such a small amount I figured out that they are scammers and can warn other traders not to contact them.
I wish everyone profitable trading!!!
My account 8119579

October 3, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Andriana,
We are sorry to hear you feel this way about your experience. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you for your patience.
The BDSwiss Team

Rated 1 out of 5 stars

Just stay from this broker,they are…

Just stay from this broker,they are serious SCAMMERS,how comes when depositing is very smooth, but payouts is where they till is working tirelessly to resolve, RUN..RUN..RUN..RUNNNNN,,BIG SCAMMERS

October 18, 2024
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Alfred ,
We are sorry to hear you feel this way about your experience. Kindly note that our team is looking into the matter in order to try and resolve this as soon as possible. Thank you for your patience.
The BDSwiss Team

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