A long list of engine parts were required. Order completed, well packaged and great service by dispatch team and couriers. Missed opportunity for 5th star because I'm still waiting for the technical... See more
Company replied
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Ordered new power steering pump for Defender. Arrived the next day. A non OEM replacement for a leaking 25 year old original and it fitted without issue - unfortunately only time will tell in terms of... See more
Company replied
Received some Bearmach parts through a supplier and have to say for the price, the quality seems quite good. Hopefully they will last the test of time. I did however get them at an incredibly low pric... See more
The Range Rover rear led lamp ordered was received next working day. Now fitted and working perfectly. Excellent quality product for the most reasonable price on the web and 200% less than what the ma... See more
Company replied
Company details
Written by the company
Bearmach is one of the largest online sellers of parts and accessories suitable for Land Rover vehicles worldwide. We sell parts and accessories suitable for Land Rover vehicles at very competitive prices, with next day delivery across the U.K. And we have a range of speedy dispatch options for all our overseas customers too.
Contact info
Unit 8, Pantglas Industrial Estate, Bedwas, Caerphilly, CF83 8GE, Caerphilly, United Kingdom
- 02920 856550
- hello@bearmach.com
- www.bearmach.com
What Customer service?
Ordered some rear air springs for my L322 suppose to be a 2-3 day service they are already 3 days late and still counting as they haven't turned up yet I've sent two emails asking where they are and get no reply won't be using them again
June 11, 2022
Reply from Bearmach
Good morning Simon,
First of all please accept my apologies, I can see the order was dispatched quickly but the carrier appears to have failed to deliver. I have arranged for replacements to be sent out to you as a priority.
Apologises for the inconvenience caused.
Many thanks
Stacey
Clear and easy to use website
Clear and easy to use website. Parts ordered and delivered quickly. Can't fault them.
June 11, 2022
Reply from Bearmach
Good morning,
Thank you for taking the time to share your experience with us! I'm so pleased it was a positive one and we hope to see you again soon : )
Many thanks
Stacey
was told that was in stock dispatch on…
was told that was in stock dispatch on the 6th,now got email that it was not going to be with bearmach till the 13th then send out to us, very poor not having the part in stock when from the start
June 10, 2022
Reply from Bearmach
Good morning David,
Please allow me to apologise again that we were unable to supply your order on the date initially advised by our supplier. We do work hard with our suppliers and keep customers updated as much as possible, unfortunately sometimes we do advise customers of delays when we are notified. I hope you will give Bearmach another opportunity in future
Many thanks
Stacey
Reply from Bearmach
Hi Peter,
We really appreciate your review and 5* I'm so pleased your recent order was received quickly and efficiently.
Many thanks
Stacey
Really useful descriptions of selected…
Really useful descriptions of selected items and.their applicability on the website. Prompt service and fair price. Perfect.
June 9, 2022
Reply from Bearmach
Hi Michael,
Thank you for your feedback, The team work incredibly hard to ensure that our products and services are right for our customers.
Many thanks
Stacey
Really impressed how quick it arrived
Really impressed how quick it arrived
Brilliant parts!!
June 9, 2022
Reply from Bearmach
Good morning,
Thank you for taking the time to share your experience with us! I'm so pleased it was a positive one and we hope to see you again soon :)
Many thanks
Stacey
Reply from Bearmach
Good morning,
Thank you for the 5 stars!!! Quality is so important to us, I am so pleased you were satisfied.
Many thanks
Stacey
Excellent service
June 9, 2022
Reply from Bearmach
Hi Dave,
The team will be pleased to hear your review, Thank you for taking the time to leave feedback :)
Many thanks
Stacey
Great service
June 8, 2022
Reply from Bearmach
Hi Barry,
We really appreciate the 5*, Thank you for your review service and quality is important to us.
Many thanks
Stacey
Good easy transaction on part purchase.
June 8, 2022
Reply from Bearmach
Hi Jeffrey,
Thank you for the feedback and the ease experienced with your recent purchase.
Many thanks
Stacey
Top customer service and top quality…
Top customer service and top quality parts. Wales finest!
June 8, 2022
Reply from Bearmach
Good morning Connor,
Your feedback is greatly appreciated, the team will be thrilled to hear of your review :)
Many thanks
Stacey
Delivery date went back 6 days
Delivery date went back 6 days
Ordered part as shown in stock on web site, received confirmation with estimated delivery date. Delivery date passed without delivery, checked again on web site to discover new 6 days later delivery date. Cancelled order and reordered alternative ex stock part, expect delivery in next day or so.
June 7, 2022
Reply from Bearmach
Hi Rob,
Please allow me to apologise that we couldn't fulfil the initial order within the timeframe given. We are currently working hard to overcome challenges with suppliers and updating customers accordingly.
Many thanks
Stacey
These guys and gals are on the ball…
These guys and gals are on the ball first time every time, Far prices good service thanks
Eugene
June 7, 2022
Reply from Bearmach
Hi Eugene,
Thank you for your feedback, We have a great team here at Bearmach who will really appreciate your review. We look forward to seeing you again :)
Many thanks
Stacey
Reply from Bearmach
Hi David,
I'm glad we have been able to assist you in your recent purchase. We look forward to seeing you again soon.
Many thanks
Stacey
Very good quality of service and the…
Very good quality of service and the good resived very well packed I would use them again
June 7, 2022
Reply from Bearmach
Hi Darren,
Thank you so much, we really appreciate the 5 star feedback and I will be sure to pass this on to the team : )
Many thanks
Stacey
Great Service
The products arrived on time, as described and without fuss. What more could you want?
June 6, 2022
Reply from Bearmach
Hi Louise,
Thank you for taking the time to share your experience with us! I'm so pleased it was a positive one and we hope to see you again soon : )
Many thanks
Stacey
You sent out the correct service kit…
You sent out the correct service kit but the incorrect master light switch.
June 6, 2022
Reply from Bearmach
Good morning Chris,
I have our operational team looking into the selected products to ensure we understand the issues that have arisen. We will be in touch with you directly to advise accordingly.
Many thanks
Stacey
Reply from Bearmach
Hi Rob,
Thank you for the 5 stars!!! Quality and service is so important to us, I am so pleased you were satisfied.
Many thanks
Stacey
Wedsite easy to shop and great price
Wedsite easy to shop on.
Great item and price, service and delivery was fast
Excellent all round experience.
Will definitely be visiting again.
June 6, 2022
Reply from Bearmach
Hi Alistair,
Thank you for reviewing! Always a pleasure to see you and we can't wait to welcome you back again soon.
Many thanks
Stacey
great service
June 4, 2022
Reply from Bearmach
Hi George,
Thank you for taking the time to review, we really appreciate the 5 stars : )
Many thanks
Stacey
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