I was never able to make a cup of…
I was never able to make a cup of coffee with my capsules. I asked for help and was sent a generic email in response. When I asked for a refund I got crickets
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was never able to make a cup of coffee with my capsules. I asked for help and was sent a generic email in response. When I asked for a refund I got crickets
Beau capsules are well made, but don't make good coffee. I've tried their recommended brands.
Nepsresso makes excellent coffee. AND, Nespresso recycles its capsules for free. Of all coffee-makers, they're the last ones to need Beau capsules.
I ordered the capsules on February 20. It is now March 21 and they have not arrived. Their help response was for me to track it thru the USPS. Good luck with that.
It has been over a month and still no capsules. They have had my $167 since then with many emails sent from me and no response from them at all. Would never buy from them again and never recommend them to anyone.
I am still waiting for my order - 5 weeks now and they have £120 of mine.
No one will answer emails or messages.
And yet I get several advertising emails a day.
Useless
Re Beau Capsules: I have an issue with their capsules. I have messaged them, I have emailed them. I have sent a message to LinkedIn. They are yet to respond?
Website portrays to be a UK company with details on 2 guys, and interestingly they state delivery times 3 to 12 days, but no mention of items being manufactured and sent from China, included questionable small print on returns and shipping. Buyer be very aware. So no doubt i will also now incur custom charges, which i will not pay and then the item will no doubt be returned, but i doubt i will receive a refund. I don't buy Chinese products knowingly and never buy products from offshore locations. Item arrived and is excellent, but still no direct response. So i can recommend the product, but not the service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.