Beaumodeluxe Reviews 

One of my favourite companies! I've ordered from them over 5 times over the last few years and always happy with the lingerie, sometimes they include free gift vouchers/products too so i always promote them! My friends all love theirs too.

They are so lovely when i ask them for any help too x

Shocking. First placed an order end of December 2017 was fully aware they can take a bit of time to hand make and send etc but still hadn’t received my parcel by February 2018 I contacted them on email & instagram no response. Another couple of emails that I sent later they advised me that they would raise an investigation to see what had actually happened with this parcel but in the mean time if I wanted a refund I would have to return the original parcel ( I had never received my parcel in the first place so this wasn’t an option)
Or they could just resend my order.
I couldn’t be bothered with the hassle so agreed to let them resend me again my original order. They said they would send special delivery.
The start of March came so one month on.... still no sign of my parcel. Yet again I get in touch via Instagram and email and was fobbed of with “please allow another couple of days” in which I did.
April comes still no sign and still no update of the original investigation they had supposedly opened back in February about my order in December. I have been contacting them several times customer service extremely poor. they told me on 30 April “wait another 2-3 days.” In which I waited 7 days as it’s now 8th May and I’ve just been told an investigation will be open but they want to check the address I gave them when I first ordered.. I’ve checked my order confirmation which I placed nearly 6 months ago and my address is correct so no excuses on that. I order parcels daily and never have issues with any big brands such as PLT, misguided etc. The only company I’ve ever had to actually write a complaint about in my life is this company. I’ve put off writing a complaint or posting on social media for a while now but I feel this is the last straw
It seems as though i can’t win. I can’t get back my money until I return the order (which has never been sent to me)
Or I either agree to let them send me a new order for the 4th time and be constantly fobbed off and told to wait another couple of days.

I Told them I would contact trading standards if something isn’t sorted today and got a response pretty much straight away,(unusual from them) I responded within 5 minutes and now nothing has been sent back to me (they could be looking into this as I type but going of the last few months in dealing with them I think that could be just wishful thinking as everytime I feel I’m making progress I then have to wait another week for a response)
Not impressed

My absolute favourite lingerie company. I wanted to write this review as I've been buying from them for years, their customer service is amazing (always reply straight away on Instagram) I love the products and the delivery is fast, they sometimes deliver to me as I'm close to the head office and sometimes even give me free gifts or discount codes in the order. Happily continuing to buy from beau mode.