Beaumont Tiles Reviews 

903
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing exceptional guidance and expert advice during their various home renovation projects. People truly appreciate the detailed product knowledge and friendly, welcoming approach that make planning and selecting materials completely stress-free and enjoyable. Some reviewers were not happy with delivery services, noting unexpected scheduling delays, poor communication, and occasional issues with items arriving damaged. A few other people also felt that ordering items online and managing store pick-up logistics could be frustrating due to unexpected extra fees and poor communication gaps.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Product

Clients share ambiguous opinions on product, as experiences vary significantly. While many reviewers praise... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Service

Reviewers highlight positive aspects of service, noting that staff frequently go above and beyond to ensure a... See more

Order

Reviewers mention ambiguous feedback about order processes, noting both convenient online options and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order through the online store and the tiles themselves were well-priced and look great. The delivery went smoothly, despite tradies blocking the driveway. My only complaint is that once t... See more

Company replied

Rated 3 out of 5 stars

Speedy delivery was great. As an interior designer I would love it if you provided 100 x 100mm samples. I understand that you want people to see the whole tile but it's just not convenient for me to... See more

Company replied

Rated 3 out of 5 stars

We ordered tiles online and received them promptly, however the delivery service was poor. We had asked to be notified of the delivery time, but were instead just met with the delivery truck showing u... See more

Company replied

Rated 3 out of 5 stars

Everything was going well dealing with the Mornington Store until I went to return one un-used box of tiles ( staff member recommended we purchase extra box ) I was happy to pay the 25% re-stock fee... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Flooring Contractor
  5. Flooring Store
  6. Tile Contractor

About Beaumont Tiles

Written by the company

Promo Image

Tiles, hard flooring & bathroomware specialist


With over 60 years-experience behind us, we are here to help make your renovation or new build journey fun and easy.

To help you make great decisions we’ve created our amazing What’s My Style Quiz which will give you your style and a personalised style booklet in just 3 minutes. And to help you visualise your dream space use our BeVisual Live tool.

When you choose Beaumonts, you’ll also get Australia’s biggest and best tile range, a stunning Hard Flooring range and beautiful bathroomware.

What's My Style
BeVisual Live

We hope to see you in one of our 110+ stores soon.


Contact info

3.9

Great

TrustScore 4 out of 5

903 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(903)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Beautiful tiles, great price & delivered to nearest store in a timely manner. Thanks, they look great!

July 9, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Dianne, We love that you had a great experience creating your dream space. We’re so glad that you loved your tiles and hope that you are thrilled with the end result! Team Beaumonts

Rated 5 out of 5 stars

Old Fashion service…

Wow the service and advice was amazing,we have renovated so many bathrooms over the years and going from shop to shop to buy products. First time using Beaumont Tiles Tuggerah was made so easy thanks to Nat Powles time and experience in helping us select what we needed.Ben from Rennievate Bathrooms told us to go to Beaumont tiles 10 out of 10 service for Nat and Ben Thankyou

August 23, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Charlie
Thanks for taking the time to leave us a wonderful review, you’ve made our day! We'll pass on your feedback to Nat and Ben. - Beaumont Tiles HQ.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, good communication. Nil issues experienced.

June 30, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi,
Thanks for the great review, you’ve made our day!

Rated 5 out of 5 stars

Great on-line off

Great on-line offer. Great selection. Great product. Will use again.

July 6, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Tania,
Thanks for the great review, you’ve made our day!

Rated 3 out of 5 stars

Poor Delivery

Delivery. I still have not got the samples. I keep getting messages from your delivery provider that they attempted delivery. They didn't. I have been home the entire time. & the delivery provider has not been helpful explaining the issue.

August 12, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Jo,
Thank you for sharing your experience with us. We'd like to assist you. Please reach out to our support team at feedback@tile.com.au, and the team will investigate this further.
- Beaumont Tiles HQ

Rated 5 out of 5 stars

Great service

Great customer service and very helpful

August 14, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Wow 5 stars!
Thanks so much for taking the time to leave such a wonderful review, Team Beaumonts

Rated 1 out of 5 stars

we were given the wrong tiles

we were given the wrong tiles. Realised this on the morning the tiler was due to arrive. Had to ask the tiler to start later (they weren't happy), and we had to quickly get to store to pick up correct tiles (late to start my work late!)

June 24, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Anthony,
Thank you for taking the time to share your feedback with us.
- Beaumont Tiles HQ

Rated 5 out of 5 stars

Great experience so far being able to…

Great experience so far being able to order a number of 300 x 600 samples online to compare for the new build.

August 3, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Chris,
Thanks for the great review, you’ve made our day!

Rated 5 out of 5 stars

TOP SERVICE

TOP SERVICE!
I ordered these tiles online to be picked up at the Ferntree Gully Beaumont Tiles. I can’t say enough about how great the team were there! They were friendly and so organised. All was packed up and ready to go and we were dealt with promptly and on our way.

June 21, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hey!
Thanks for taking the time to leave us a review, you’ve made our day! We'll pass on your feedback to the Ferntree Gully team. Thank you for choosing Beaumonts! - Beaumont Tiles HQ.

Rated 5 out of 5 stars

Helpful Shop Assistant

The shop assistant attended to me as soon as she could, with a few other customers there late Saturday. They were unable to assist me with one of the tile samples I was chasing, so the lovely lady plugged in all the details into their website and allowed me to finish the transaction behind the counter, which I thought was lovely and trusting.

August 2, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Our best day is when you’ve had a great experience, thanks for letting us know. Team Beaumonts

Rated 5 out of 5 stars

This store has been our go to for years…

This store has been our go to for years now, the customer service is impeccable, prices are great, and the products are quality,
Thank you for the making our experience pleasant.

June 27, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Rana,
Thanks for taking the time to leave us a review, you’ve made our day! We'll pass on your feedback to the Casula team.
Have a great day! - Beaumont Tiles HQ

Rated 5 out of 5 stars

Great helpful service

Great helpful service from the staff at Nowra store. After their assistance I was able to identify my preferred tile and then order online for delivery to a different area.

July 28, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Susan,
Thanks so much for taking the time to leave such a wonderful review, it’s great to hear such a positive experience! Team Beaumonts

Rated 5 out of 5 stars

Easy online ordering

Easy to order online with delivery and delivery driver was very good ensuring they went into the correct area

June 15, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Carolynn,
Thanks so much for taking the time to leave such a wonderful review, it’s great to hear such a positive experience! Team Beaumonts

Rated 2 out of 5 stars

My order was lost and I had to do quite…

My order was lost and I had to do quite a bit of leasing between your Ballarat and Melbourne offices to sort it out.

June 15, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi,
Thank you for taking the time to share your feedback with us.
- Beaumont Tiles HQ

Rated 1 out of 5 stars

Hybrid Floor Rip Off

I bought some Hybrid Flooring off them a few months back, Dandenong Store, got sold way more than I needed, nobody mentioned anything about the difference in Laminate To Hybrid, nothing, I knew nothing about the product, got sold a dearer product and way more than I needed. I went back to them in June for a quote on Scotia for that flooring, got a written quote, was ok to me, I went back to them last week with the quote, told it had expired by 12 days and now it was going to be double in price. I had that discussion in June, they agreed to discount it, then don't honor it. I made several phone calls, went into the showroom, was rudely spoken to and told the quote has expired and bad luck, not doing it for that price. I will say after renovating a whole house for the last 6 months, this place was the worst to deal with, extremely expensive and they carry nothing in stock, then charge you to get it to the Wherehouse. Do yourself a favor and steer well away from this lot, there are far better and FRIENDLIER companies to deal with, I feel absolutely ripped off with floor I bought, it was $1000 spent to do an area that could of cost $350 with the right advice and product I needed, they happy to grab your money for sure.

July 24, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Thank you for sharing your experience with us. We'd like to assist you. Please reach out to our support team at feedback@tile.com.au, and the team will investigate this further.
- Beaumont Tiles HQ

Rated 5 out of 5 stars

fast delivery

fast delivery. well packages for safe transport

June 13, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Wow, 5 stars, thank you for choosing Beaumonts! Team Beaumonts

Rated 1 out of 5 stars

Issues with overall experience

Issues with delivery, service and rectifying issues.

July 29, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi,
Thank you for sharing your experience with us. We'd like to assist you. Please reach out to our support team at feedback@tile.com.au, and the team will investigate this further.
- Beaumont Tiles HQ

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