Beautiful Displays Reviews 

85
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

They were a pleasure to work with. The turn around time was quick, delivery exactly when they said it would be and the finished product was good quality and looked just like the proof we sent through.... See more

Rated 5 out of 5 stars

Amazing service! Created exactly what I needed based on a photo I had, executed it and then provided incredible support when I lost some hardware. Beautiful Displays team worked to make sure my compan... See more

Rated 5 out of 5 stars

Beautiful Displays delivered an amazing product....and an even more amazing customer experience!! I worked with Todd Freeman to have a custom key cutout created for photo ops when our clients close... See more

Rated 4 out of 5 stars

The products I received were really nice. I ordered a bunch of trade show booth graphics including a big curved triangle hanging sign. Everything was perfect except they used the wrong color of Vel... See more

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Company details

  1. Business Services

Information provided by various external sources

At Beautiful Displays and The Fabric Factory, we specialize in producing high-definition event and retail graphics and in fabricating exhibits, displays and branding environments for companies across the United States and around the world. Our dedicated team of professionals brings decades of experience to every project to assure consistent top-quality results for you and your organization. Whether we’re producing a simple graphic or a complex environment, your success is our number one priority -- we pledge to work to the very end to ensure that success.


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4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

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4.7

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(85)

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Rated 5 out of 5 stars

They were a pleasure to work with

They were a pleasure to work with. The turn around time was quick, delivery exactly when they said it would be and the finished product was good quality and looked just like the proof we sent through.

October 29, 2018
Unprompted review
Rated 5 out of 5 stars

Thoroughly Professional

Professionally managed projects (every time) from start to finish with project recommendations that work, quality products that last and solutions that are delivered on time/budget.

October 25, 2018
Unprompted review
Rated 5 out of 5 stars

Great Quality

Very quick service, always meet varying deadlines with great quality work.

October 25, 2018
Unprompted review
Rated 2 out of 5 stars

I previously wrote a 5-star review but cannot in good conscience do so again

I previously wrote a 5-star review about Beautiful Displays. Although I very much like the people I have worked with there, and the finished products have been nice, I have had problems with 2 out of 3 of my orders and with the most recent order, I was disappointed that they didn't work with me to make it right to my company's satisfaction.

The first order was a pillowcase-style tabletop display, which was great.

The second order was a replacement graphic for the tabletop display--I received the wrong size graphic. Luckily there was just enough time to re-order and the revised graphic fit nicely.

The third time around, we ordered 3 tall banner stands with pillowcase graphics. One need to be expedited to Texas; the other 2 were to be shipped to our office in Michigan. Because of the previous problem with fit, I specifically asked that the graphic be fitted to the frame for the expedited order that was shipping to Texas.

Unfortunately, that never happened. The frame went to Texas but all 3 of the graphics were shipped to Michigan, sadly while I was out of the office for a couple of days. I had to fit it to the frame delivered here and ship it out very quickly. Luckily the company in Texas worked with us and it turned out fine, but had I ordered just a little later, our company would not have been represented at that event.

Beautiful Displays did state that it was their error, and promised to refund the shipping cost we had already paid for the expedited order, but stated that nothing else would be done. I was disappointed that they did not take care of us, when it was clearly a mistake that had nothing to do with us, and because we had experienced issues in the past.

I do like their new fabric pillowcase stands that are shock-corded (similar to tent poles) for easy setup, and the finished products do look nice. I do realize that human error can occur and am especially sympathetic toward small companies.

However, when you're putting together displays for trade shows, expos and conferences, you are often working with tight deadlines and have to count on companies to be fast and accurate, and to do everything in their power to help you out if something goes awry.

For that reason, I would not recommend going with Beautiful Displays unless you have a lot of extra time to re-order in case of an error.

August 15, 2018
Unprompted review
Beautiful Displays logo

Reply from Beautiful Displays

We are very sorry about your recent experience. While we fulfill many quick-turn, time-critical orders successfully every day, unfortunately yours was not one of them. The second order you mentioned was a simple misunderstanding about which frame you had and we happily corrected the error. For the third order, we did indeed mess up the shipment to Texas and offered to ship the third graphic at our expense to get it where it needed to go. We were told it had already been shipped which is why we then offered to refund the original shipping cost. It is always our top priority to ensure that our clients have their displays in time for their events - that is one of the critical foundations of what we do. Though not without unneeded hassles for you, we are glad all items did get where they needed to go in this case as well. And while we do always prefer to fit all graphics to their frames before shipping (whether we're asked to or not), sometimes it just isn't possible due to the compressed time frames involved. We were not aware of the graphics fitting incorrectly in this instance. Your representative will reach out to you to further understand if there was a fit issue in addition to the shipping issue. Thank for your business and please accept our apology for the troubles you have experienced.

Rated 5 out of 5 stars

Very helpful and committed to customer …

Very helpful and committed to customer satisfaction. They were on top of our order from the get go and were quick to reply to emails and phone calls. Would definitely do business with them again in the future.

January 18, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, fast turn around and excellent customer service. Brenda made this entire processes efficient and enjoyable. I strongly recommend them to everyone and will use them for future projects.

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

very nice work

very nice work, quick response, overcame bumps in the carpet quickly.
very satisfied. will re-order again.
Thanks, Dave

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Beautiful Displays for a long time

I have been dealing with Beautiful Displays for so long, I think I saved their first invoice on a floppy disk.
In an age where customer service doesn't seem to be a concern of some companies, dealing with Brenda and her staff at Beautiful Displays is unlike anything that I've experienced in quite some time. Estimates go out in a timely manner, questions are answered and orders are delivered as promised.
Most recently, I need additional items delivered on short notice, due to an error on my part. (I think it was mid-afternoon when I called them). I expected the usual "it will go out tomorrow", but not with this company. "Let me see what I can do" was Brenda's response, and the additional items went out that same day, thanks to her team's effort.
I wouldn't think of using anyone else.

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

I found Beautiful Displays online but …

I found Beautiful Displays online but wasn't sure I could trust the low price for a nice tension fabric tabletop display, or that we would receive it in time.

Our CEO always advises calling and having a conversation with someone at an unknown company before doing business with them--I followed his advice and spoke with Kelley. She was great, and sent me all the info I needed and arranged for us to move quickly on getting the display made. We also worked with Amanda on the project.

Our display was beautifully made, arrived quickly, and we experienced no problems. My one suggestion would be to include a printout of assembly instructions, although I was able to print it from the website. All the parts fit together well--the tabletop took me only about 10 minutes to assemble on my own, my first time through.

I would advise others to go through the directions, assemble the display, then label the pieces with a Sharpie while taking it apart, noting the new part numbers on the directions, before packing and re-assembling at a trade show, conference or expo.

Note: One of our staff members saw the display set up--he was impressed with how nice it was, as well as the low price, and wanted to get one for the robotics team he coaches. I'd say the display is a success. I would not hesitate to do business with Beautiful Displays again.

Thank you to Kelley, Amanda, and all the other kind and professional staff members at Beautiful Displays!

-E. Lowe, Cypress Integration Solutions, Lapeer, Michigan

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

Cameo

Friendly service, efficient, provided links and support, and delivered on time.

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

A great company to work with!

This company is excellent to work with. We had a great experience purchasing our Hanging Sign from Beautiful Displays. From the initial contact to the final delivery, all was handled with professionalism and ease.

We display at one of the largest trade shows in the world and our Sign stood out among a sea of others. Thanks for making us look good!!

November 14, 2017
Unprompted review
Rated 5 out of 5 stars

Great Company

Have no reserves about recommending these people. I was very impressed with there turnaround time. Product is impressive and price was what we thinking before we started. A+

November 8, 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful Displays has earned a ten …

Beautiful Displays has earned a ten star rating in my book. Their pricing is excellent, and the quality of the pieces they supplied me for a recent project, including a very large and complicated map, reverse printed on plexi with a white background, came out with stunning success. I could not find a vendor in the Boston area who could come close to matching their work -- not to mention their pricing (even including pallet shipping.) Best of all was the absolutely wonderful customer service. My client was able to achieve all the aspects of their complicated wayfinding project within their budget, and they love how it looks and works. I can't, obviously, say enough good things about my experience working with Beautiful Displays.

November 7, 2017
Unprompted review
Rated 5 out of 5 stars

Todd was great to work with

Todd was great to work with. He was able to get me an estimate on what I needed very quickly and was helping me every step of the way to ensure that we got our products in time and at great quality.

It was a pleasure working with him and I'm very grateful for how helpful the whole team was throughout the entire process.

October 18, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Created exactly what I needed based on a photo I had, executed it and then provided incredible support when I lost some hardware. Beautiful Displays team worked to make sure my company was set-up for success. We had several show attendees walk up to our booth and tell us how different our company looks compared to past years. Thank you, Beautiful Displays!

October 3, 2017
Unprompted review
Rated 4 out of 5 stars

Everything about my experience was very …

Everything about my experience was very good. There were a few hiccups -- I sent the artwork to Todd, then received an e-mail from Amanda notifying me I needed to upload the artwork before they could start (we had a fast turn-around and I was under the impression that production had already started, so this caused a bit of stress). I also e-mailed Amanda a few times asking questions and for an invoice and never received a response. I had to call her directly and then she sent the invoice and the other questions were resolved by unprompted e-mails from other people at the company. Our carpet arrived on time, however, and was beautiful and looked good as new after 3 days of conference traffic, so other than the slight stress caused by lack of communication, the final result was perfect!

September 28, 2017
Unprompted review

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