I recently had a difficult situation with a defective product that turned into a real discussion. However, the employee Marie handled everything with incredible professionalism, patience, and a great... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been ordering many times from Beautycos now and always go through the store from Odense (Klaregade). You get a very honest and professional advising. I love that the products are always at a g... See more
Company replied
I ordered some items that are typically very difficult to purchase elsewhere in Denmark. So already being able to have a reliable source is a plus. The delivery was to the shop. When I came to pick... See more
Company replied
I ordered high-end shampoo and conditioner from Paul Mitchell which turned out to be unusable. The shampoo was just too liquid and didn’t clean enough while the conditioner was just like glue. I... See more
Company replied
Company details
About BEAUTYCOS.dk
Information provided by various external sources
Vi har et af Danmarks største udvalg af hårprodukter, hudplejeprodukter, parfume og makeup samt alt hvad beautyhjertet begærer. Vi sælger alle de kendte mærker som du kan få hos din frisør, kosmetolog og makeupartist, vi er bare meget billigere. Vi kæmper hver dag for at være Danmarks billigste forhandler af hårprodukter og vi yder prisgaranti på hele vores sortiment.
Vi har et kæmpe udvalg af alle de kendte brands. Vi har en bred vifte af professionelt personale ansat. Hos BEAUTYCOS finder du alt fra frisører, farveteknikere, negleteknikere, materialister til kosmetologer. Vi har nøje sammensat vores team for at kunne give dig professionel vejledning.
Vi har webshop samt mange fysiske butikker som ligger i hele Danmark, så hvis du mangler nogle varer akut, kan du stort set altid finde en butik nær dig. Vi vil gerne være din favorit forhandler af blandt andet shampoo, conditioner og hårkur
Vi har et kæmpe udvalg af alle de kendte brands. Vi har en bred vifte af professionelt personale ansat. Hos BEAUTYCOS finder du alt fra frisører, farveteknikere, negleteknikere, materialister til kosmetologer. Vi har nøje sammensat vores team for at kunne give dig professionel vejledning.
Vi har webshop samt mange fysiske butikker som ligger i hele Danmark, så hvis du mangler nogle varer akut, kan du stort set altid finde en butik nær dig. Vi vil gerne være din favorit forhandler af blandt andet shampoo, conditioner og hårkur
Contact info
Læssøegade 177, 5230, Odense M
- 66 19 49 49
- webshop@beautycos.dk
- www.beautycos.dk
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a pleasure with Beautycos :)
I've been ordering many times from Beautycos now and always go through the store from Odense (Klaregade).
You get a very honest and professional advising.
I love that the products are always at a great price and you do not generate too much unnecessary product packaging when you purchase something.
The fact that you can check availability in store is great too in order to be able to organize your purchasing journey comfortably from home :)
November 24, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hej Garance
Tusind tak for din meget flotte anmeldelse. Vi sætter stor pris på at du har taget dig tid til at skrive til os.
Vi er rigtig glade for at høre at du kun har gode oplevelser med at handle hos os.
Vi står klar til at hjælpe dig, både på webshoppen og i vores fysiske butikker.
Hav en dejlig aften.
Mvh. Kirstine, Beautycos
Products weren't sealed
My order shipped and delivered in 18hr which is the fastest I have experienced so far, so thank you for that.
However I never received an order confirmation, only a shipping confirmation after the order was sent.
Also the products that I have ordered, Hair dyes and developers, were not sealed which then brings the question of the expiration dates and shelf life.
How I am supposed to keep track of the dates?
Therefore 3 stars.
EDIT:
After receiving a phone call from the customer service, based on what I have been told, I am editing my review.
Beautycos itself, most of the time receives their hair products, such as developers or dyes that are sold individually, unsealed (I am not sure what the EU regulations are for this) but keeps them in an airtight room under optimum conditions. I have been provided a link to a website that one can check the shelf life of the products with the batch number printed on the packages which then gives me some sense of reassurance. It is still not ideal, a disclaimer would have been nice.
Overall Louise from customer service was really helpful and informative.
Thank you
KR
October 4, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Dear Idil
Thank you for your review and a great conversation, I'm glad to hear that you received your item quickly.
Super nice that we could talk about your purchase, as well as a little about our procedure and products.
This was a very pleasant conversation between you and me, after which I got a good feeling that we will get another chance in the future.
Please contact our customer service if there is anything we can help with, we are available every weekday between 9am and 4pm.
We wish you a nice day and weekend :)
Sincerely Louise/Beautycos
Iolaplex0 twice bad sprayer
I ordered olaplex0 twice, and twice the bottle came with a bad dispenser!!!! the dispenser does not spray, it shoots a sharp direct jet!!!! of course that's why it's bad to put it on your hair..very disappointed!!
February 10, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Dear Alla,
We sincerely apologise for the unfortunate experiences you've encountered on two occasions. Regrettably, we have not received any previous communication from you regarding these issues. It saddens us that we were not given an opportunity to address your concerns before this review was posted.
We kindly request that you reach out to us via email to provide details about the problem you've encountered. By working together, we are confident that we can find a suitable solution to resolve the issues you've faced. Additionally, if it's feasible, please attach a video illustrating the problem. This visual aid will greatly assist us in diagnosing and rectifying the issue effectively.
We look forward to hearing from you and finding a solution together with you promptly.
I wish you a good day.
Best regards Malene
Update:
We appreciate your prompt response and for taking the time to share the video with us.
Upon reviewing the video, it's clear that the dispenser is functioning as designed, emitting a jet spray as intended. I've also sent you an email response that includes links to videos showcasing the dispenser's proper operation.
We kindly request that you consider updating your review to reflect the accurate performance of the product.
If you have any additional questions or require further assistance, please don't hesitate to reply to my email. We're here to help.
I wish you a good day.
Besr regards Malene
excellent service
excellent service, very safe and quick shipping. prices are very good compared to other companies
September 21, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hej Ove! Tak for din anmeldelse!
Du ønskes en rigtig god onsdag!
- Cecilie, Beautycos
Great beuty store to go, always my first choice
Easy payment trhough Mobil pay, affordable prices, the delivery time was also okay. What else do you need?!
September 7, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hi Iani! Thank you for your review! We are very happy that you were satisfied with the prices, delivery and the easy payment!
Have a great day!
- Cecilie, Beautycos
Competitive prices, fast delivery, good service!
I like the MilkShake brand and your company has the most competitive prices on the market for those products.
Nonetheless, the delivery is always extremely fast! Thanks for your good quality service!
August 31, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hi Elena
Thank you for the nice review.
We are here to help you another time.
Have a nice day :-)
Best regards
Ida
Be careful when buying from this seller
I bought a product from you a month ago
And I paid 1700 kr for it As I sent you an email, your product had a problem and it was getting hot very quickly
And I sent it back to you after two days
But after a month, you still haven't returned my money to me
Update :
In your answer, you said that you tested the product but you just turned it on and didn't use it And I know it's normal to get hot But not after 5 minutes and 28`
Your colleague in customer service tried best not to give me my money back.
July 13, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Dear Nima
I have read up on the case and also talked with my colleague who has tested the trimmer.
As they has said on the phone and also written to you, the trimmer is not defective. It has been tested as desired (for multiple minutes) and also compared with a new trimmer of the same type.
In relation to you mentioning that the trimmer gets hot, this is completely normal when it runs for some time.
This is also stated in the supplied user manual, that the trimmer can get hot and it is not defective for this reason.
We have offered to send the trimmer back to you at no extra charge. We are still waiting for a reply from you about where the trimmer should get sent to.
As soon as we get an answer we will send the trimmer to you.
If you have any further questions you are welcome to write us an email and we will help you the best we can.
I wish you a good day.
Best regards Malene
Good advice available from a hairdresser
I ordered conditioner instead of shampoo, and there was no problem cancelling the order. It was also great to be put on to a hairdresser to find the best product for me.
August 16, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hi Steve! Thank you for your rewiev!
Have a great day!
- Cecilie, Beautycos
Very Nice service and very fast…
Very Nice service and very fast delevery 👍
August 8, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hi Annemette! Thank you for your rewiev!
We wish you a great day!
- Cecilie, Beautycos
Very fake product
Very fake product. It’s doesn’t work at all. I’m very disappointed ☹️
July 31, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hello,
We are sorry to hear that the product doesn't work.
I can see you have tried to return one of the products from the bundle you bought. However since you only returned one part of the bundle you had to pay full prize for the product you kept. This meant you didn't get any money refunded. Then you decided you wanted to get the product you had returned back and we sent it to one of our shops near you. We payed for the return fee you normally had to pay.
If the product doesn't work you are welcome to send it to us as a claim. Please send an email to webshop@beautycos.dk regarding the problem and we will help the best we can.
I wish you a good day.
Best regards Malene
Very responsive
Very responsive. When my parcel was missed with a courier the customer service was so kind to send replacement directly which has arrived in less then 24 hours.
Thanks to Louise. H.
July 20, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hi F.R
Thank you for the nice review and 5 stars. :-)
Have a nice day
Best regards Ida
BE CAREFUL ORDERING FROM HERE!
BE CAREFUL ORDERING FROM HERE!
Just awful products. I ordered a mascara which arrived looking like it was used, and was so dry it didn't have any color.
I also couldn't make a complaint because apparently if they deem the product to be good enough, you have to pay a fee of 250kr for "examination of the product".
Absolute joke.
UPDATE:
I called and asked for a return but apparently they don't think anything is wrong with the mascara and DO NOT RETURN ANYTHING YOU ORDER FROM THERE.
I got so tired of them I told them to keep the mascara and the money.
Never ever going there again.
Oh and one more thing. They flagged the picture of the mascara I posted as "sexual content" so my review wouldn't be visable. Great place. :)
June 27, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hej Wedad,
Først vil jeg gerne tydeliggøre, at vi ikke sælger varer som er brugte. Hvis f.eks. en parfume har været en tester i en af vores butikker, så skriver vi det altid i beskrivelsen og forklarer hvor meget der er brugt. Vi går meget op i af være transparente, så vores kunder altid ved hvad de kan forvente, og føler sig trygge når de handler hos os. Flere mascaraer er ikke plomberet fra producentens side, og her sørger vi selv for at lægge dem i en plomberingspose, hvis kunden oplyser at det er til gave eller på anden måde får brug for at kunne returnere den. Vi tager derfor ikke mascaraer som ikke er plomberet, enten af producenten eller af os, retur.
Vi har desværre ikke tilfredshedsgaranti på dette produkt, og det har derfor ikke været muligt at sende det retur hvis du har været utilfreds med det.
Du sender din mascara ind som reklamation, da du mener den er tør og at der ikke kommer noget produkt på når man bruger den. Mascaraen du har købt har en børste på begge sider. Da vi modtager den tjekker vores reklamationsafdeling begge sider og der kommer fint produkt på da de testede den let på armen. Reklamationen bliver derfor afvist, og produktet bliver sendt tilbage til den af vores butik som du indleverede den i. De kontakter dig så du kan afhente den, hvor du er meget ubehøvlet over for vores medarbejder i butikken og vil ikke have mascaraen tilbage. Den ligger fortsat derinde i noget tid endnu hvis du skulle ombestemme dig.
Den afgift på 250 kr. som du nævner har aldrig været på tale med din reklamation.
Da du har indleveret produktet i vores butik og vi har sendt den tilbage til butikken fragtfrit for dig har vi undersøgt produktet helt gratis for dig. Vi føler derfor at vi har været rigtig imødekommende hele vejen og er uforstående overfor din reaktion.
Det er ikke muligt at tilføje billeder på anmeldelser på Trustpilot og heller ikke på anmeldelser af produkterne på vores hjemmeside, så jeg er usikker på hvilket billede du mener vi har anmeldt.
Vi er kede af at du ikke beskriver sagen korrekt. Vi synes ikke det er berettiget at du og din mand vælger begge at skrive en anmeldelse her på Trustpilot, og anmelder flere af vores butikker på Google med 1 stjerne selvom I kun har været i én butik, og at du skriver kommentarer på vores Facebook opslag som heller ikke er sande.
Vi har gjort vores bedste for at håndtere sagen effektivt og fair, og endda gjort det gratis for dig. Vi har svært ved at se hvordan vi kunne gøre det bedre, men vi er naturligvis lydhøre hvis du har konstruktiv kritik. Vi ønsker kun at vores kunder er glade og tilfredse.
Vi ønsker dig en god dag.
Mvh Malene
Definitely recommend 👍🏽
Always find great deals on a good variety of products - I’ve only experienced fast delivery too. My go-to place for hair products and I’m always left satisfied.
June 13, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hi Luka!
Thanks for your review! We are glad that you have chosen us as your go-to website!
Have i nice day!
- Cecilie, Beautycos
no refund for cancelled order
I placed an order with them on Feb 25th. Everything went wrong from the start. Their system does not recognize my country (apparently they're not dealing all over Europe). So I filled in the complete data in the address box, but in the country box Belgium stayed on (for some reason that is where the system placed my postal code). The parcel never came. I contacted them, then DHL, and this has been going on for two months, a month after I cancelled the order. Now they're not refunding the money of my order. I don't know what else to do, and they constantly respond that "the address is wrong".
April 28, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Dear Efi,
I have thoroughly investigated your case and have consulted with my colleague, who has been in correspondence with you. We are disappointed to read your review as it fails to reflect the entirety of the situation.
Regarding your order, you placed it on our european site on February 25th, and it was promptly picked, packed, and dispatched from our warehouse the following day via our designated shipping company. The package arrived in the transit country on February 28th. However, as you mention in your review you have chosen Belgium as the destination country, even though you provided a shipping address in Greece. Our system cannot detect which country the customer's address is in, as addresses can be written in various formats across different countries, and our system must be flexible to accommodate this. This is not an uncommon way to do it on webshops. Furthermore, you did not provide any phone number, and as a result, our shipping company was unable to contact you about the package's delivery.
We do ship to most countries in Europe, including Greece. All countries we ship to, along with their respective shipping fees, are available on our website's "delivery" menu at the bottom. Although you listed Greece as the destination country in the address line, the shipping company only uses this information when the package arrives in the designated country to determine which region the package should be delivered to.
We always advise our customers to double-check their order confirmation for accuracy and contact us as soon as possible if any errors are identified, and we will do our best to assist. It appears that you were aware that the destination country was set to Belgium when you placed the order. If for any reason, you were unable to select Greece in the system, you should have contacted us right away. However, the first time you contacted us regarding the delivery was on March 8th, and my colleague responded with the tracking information a few minutes later. The next time we heard from you was on March 21st, and only at this point did we become aware that the wrong country was listed on your order. My colleague contacted DHL multiple times to attempt to redirect the package to Greece, but this was not possible. Therefore, we asked DHL to return the package to us, and it recently arrived back in transit country. We are waiting for it to be delivered to our warehouse, and once we have it, we can correct the order information and send the package to you again if you are interested.
Once an order leaves our warehouse, it cannot be cancelled. Therefore, it is untrue that you cancelled the order. On March 21st, when the package was already on its way to Belgium, was the first time you mentioned a refund. We have done everything we could to help you as quickly as possible. If you had contacted us right away when you noticed the incorrect destination country, we could have corrected the information before the package was dispatched, and there would have been no issues.
I have been informed by my colleague that your phone number was provided to us today, and we have shared it with DHL to see if there are any other options available to ensure that the package is delivered correctly. If DHL is able to help before the package is returned to us, my colleague will reach out to you. However, if not, we will have to wait until we receive the package and either resend it with the correct shipping information or issue a refund, depending on your preference. Please do not hesitate to contact my colleague if you require any further assistance in the meantime.
Best regards, Malene.
the parcel came with a damaged box
March 20, 2023
Reply from BEAUTYCOS.dk
Dear Yuliia
Thank you very much for writing a review.
Sadly I cannot see that you have contacted us regarding the parcel, which means we have not had a chance to help you.
If possible please send a picture of the problem to our email webshop@beautycos.dk and we will do our very best to find a solution with you.
I wish you a lovely day.
Best regards Malene
super god service og hurtig Levering.
March 7, 2023
Reply from BEAUTYCOS.dk
Hej Suzan! Tak for din anmeldelse! Vi er glade for, at duhar været tilfreds med din levering!
God dag!
- Cecilie, beautycos
Fast delivery
I placed an order for a perfume yesterday at 14.52 and received the package via DAO today at 08.20. I am happy, I had to pay extra over the value of my product 4kr for delivery and 5kr for packaging.
March 16, 2023
Unprompted review
Reply from BEAUTYCOS.dk
Hej! Thank youm for your review! Have a nice day!
- Cecilie, Beautycos
Reply from BEAUTYCOS.dk
Hey! Thank you for your review!
- Cecilie, Beautycos
The site is in Danish and would be great to have it in English English
The site is in Danish and would be great to have it in English
February 19, 2023
Reply from BEAUTYCOS.dk
Dear Natallia
I'm glad we got to talk about your order.
As we talked about on the phone, it is correct that there is no English translation on our Danish page, you can however see our Uk page where everything is in English, however the order must be placed under the Danish page.
I'm super happy that we had a good chat, with that in mind I'm naturally happy to help with future orders on our Danish side, if there's any doubt we're ready to help in customer service, as well as out in our BEAUTYCOS stores.
If you need help on the site or advice, we are available every weekday 9am-4pm on 66194949 or webshop@beautycos.dk.
Thank you for your kindness!
I wish you a wonderful day.
Regards, Louise
Reply from BEAUTYCOS.dk
Hej Daniel! Thank you for your review!
Have a nice day!
- Cecilie, Beautycos
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.