Beauty Pie™ - USA Reviews 

6,246
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and affordability of the wide selection of skincare and beauty items available. Buyers appreciate the helpful educational resources and the reliable shipping options that make shopping convenient. People love the attractive presentation and luxurious feel of their daily purchases. However, some people mentioned occasional challenges with shipping delays and tracking down their orders. A few reviewers also noted that certain products did not work for their skin types or found the return process complicated. Some consumers expressed frustration regarding unexpected price increases on newer arrivals and changes to the membership model.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, effectiveness,... See more

Quality

Customers report positive experiences with quality, highlighting that items are consistently high-end and... See more

Price

Reviewers mention positive feedback about price, highlighting phenomenal deals and affordable options for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that shipping is quick, reliable, and... See more

Value for money

Users describe positive interactions with value for money, frequently highlighting that high-end products are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding Beauty Pie changed everything. Now, I can get all my favorites in one place. The selection is vast, and every product I have used has been superior to the big brand names. The facial moistu... See more

Rated 5 out of 5 stars

Absolutely love Beauty Pie! The quality of their skincare is truly fantastic—everything I’ve tried feels luxurious and performs just as well (if not better) than much more expensive brands. I also ado... See more

Rated 5 out of 5 stars

Beauty Pie is a reliable source of quality & innovative beauty products at very reasonable prices. Yes, there are beauty products that aren’t a fit for me but overall, I am very pleased with the items... See more

Rated 5 out of 5 stars

Items are always packed well and arrive in perfect condition. Shipping (I just use the regular option) is reliable and arrives on schedule. The products themselves are excellent. I love the tubing m... See more


Company details

  1. Cosmetics Store
  2. Pharmacy

Written by the company

At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(6,246)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I found your return policy nearly…

I found your return policy nearly impossible to deal with. I paid full price for the items I purchased. Most of them did not work for me and I tried to access your return policy to return them for a refund. I finally had to call customer service. I was told I needed to return them and pay for postage when I sent them to you. I did that and still have not received a refund. Just a frustrating and annoying experience. Poor customer service.

July 31, 2026
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Margie,

Thank you so much for taking the time to share your experience with us.

I’ve looked into this for you and can confirm that we’re still within the timeframe provided for processing a return and issuing your refund. However, please be assured that I’ve escalated this so that it can be looked into and resolved as soon as possible.

Your feedback has also been passed on to the relevant teams for their review and consideration.

If you have any further questions, please don’t hesitate to contact us via our existing email thread.

Best wishes,
Priscilla from Member Happiness
BEAUTY PIE

Rated 5 out of 5 stars

Awesome!

Beauty pie is an easy sight to shop and to find exactly what I need. All items are shipped well packaged and in a timely manner!

July 30, 2026
Rated 4 out of 5 stars

Customer Service

When I was able to communicate with a person, the service was great. Getting to that point took a bit of time. I had to revisit old communiques to find an email address that elicited a response.

The response I eventually got, though, was considerate, fair and expedient!

July 29, 2026
Rated 5 out of 5 stars

Absolutely love Beauty Pie

Absolutely love Beauty Pie! They have so many high end products without the price tag. If you don’t care about a label, you’ll love what these products can do for your anti aging regimen. I have been using BP products for many years & love the results. They have so many amazing products! Give it a try you won’t be disappointed.

February 28, 2026
Rated 5 out of 5 stars

I love Beauty Pie products

I love Beauty Pie products! They have quality products and you don’t have to spend your life savings to buy them. They are just as good as SkinCeuticals, and other high priced products. I’ve tried them all. Just join their club and enjoy the benefits!

April 30, 2026
Rated 5 out of 5 stars

I am obsessed

I am obsessed! I love the no name /white label approach and pricing. Don’t feel like I’m missing anything, most importantly, efficacy. Shipping is fast, even to the US. Now I’m hoping you’ll deliver to South Africa at some point!

June 27, 2026
Rated 1 out of 5 stars

Treat Loyal Long Time Member Like a Cheap Thief

I've been a Beauty Pie member for several years now. I've spent a great deal of money with this company. Recently, my last order was mailed to my old address (even though I had changed my address in my profile and had placed other orders from Beauty Pie using my new address with no issues). My order never came and after checking, realized they mailed to my old address, so I reached out to customer care. No response. Reached out again. No response. Reached out a 3rd time and finally got an auto generated AI response. Didn't hear back from a real person for nearly 2 weeks. Then to add insult to injury, this person clearly didn't read my complaint and automatically assumed that I just needed to "check around my neighborhood" because they showed it as "delivered". So I had to explain for the umpteenth time it was sent to the WRONG address. Then to further add insult to injury, instead of just sending a new order out or refunding my money to a YEARS LOYAL member, they have a document to fill out and send back stating that I'm telling the truth about never receiving my package. Not even an easy PDF I could fill out, but something I have to print, fill out, and scan back via email. The whole situation has been ludicrous and honestly is making me want to leave BP and get my products elsewhere. HORRIBLE customer service and treatment of someone who has been a loyal member for so many years. Just send out another box of goods to me. Goods I have paid for. No questions asked. That is what good customer service would do. You clearly see I have been a member for many years -- treat me as such.

June 28, 2026
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Evangeline,

Thank you for sharing your experience, and we’re genuinely sorry for the frustration and inconvenience this situation has caused, especially as a long-standing Beauty Pie member. We completely understand why the experience was disappointing.

We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.

When an order is reported as missing, we do ask customers to complete a declaration form as part of our process for investigating and replacing an order. We’re sorry that this was not explained clearly to you. The form does not need to be printed — it can be completed digitally and returned by email.

Regarding the address, while your Beauty Pie profile may have shown your new address, it appears that the address attached to this particular order may have been your previous address, potentially due to the address held by Apple Pay or another saved payment/delivery detail. We appreciate that this is particularly frustrating when you had successfully received previous orders at your new address.

We’ve now emailed you directly to confirm that your replacement order has been arranged. We’re very sorry it took longer than it should have to get this resolved and that our earlier responses did not properly address what had happened with your delivery.

Most importantly, we’re sorry that the communication you received made you feel that your loyalty to Beauty Pie was not recognised or valued. That is not the experience we want for any of our members, and certainly not for someone who has been with us for several years. Thank you for giving us the opportunity to put this right. If you have any further questions, simply reply to that email and we'll be happy to help.

Best wishes,
Rachel from Member Happiness
Beauty Pie

Rated 1 out of 5 stars

never got my order

never got my order, and the customer service is ignoring my many attempts for help.

June 30, 2026
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Barbara,

We're so sorry to hear about your experience, and we completely understand how disappointing this must be. This is not the experience we want our members to have, and we sincerely apologise for both the delay and the lack of communication.

To put things right, we've arranged a replacement for your order and have also reached out to you via email with further details. Please check your inbox, and if you have any questions or need any additional assistance, simply reply to our email and a member of our team will be happy to help.

Best wishes, 
Grace from Member Happiness 
Beauty Pie

Rated 1 out of 5 stars

Poor customer service

I received an order confirmation and nothing since; item was never delivered. I reached out to customer service and never got a response!

June 27, 2026
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi SB,

Thank you for taking the time to share your feedback, and we're very sorry for the delay in getting back to you. We'd absolutely love to the opportunity to resolve this for you.

We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.

We're really disappointed to hear that you're still waiting on your order. Please be assured that we have now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!

We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.

Best wishes,
Rachel from Member Happiness
Beauty Pie

Rated 5 out of 5 stars

Like a cool mist on a hot summer day!

I think you are products are very reasonably priced. Though I’ve only purchased two, they both go above and beyond their purposes. I am on my 3rd neck and décolletage spray. I’ve seen amazing results. I keep one in my frig for hot summer days, so serves a dual purpose. Your shipping is quick and issue free. I would love to represent you on social! Big fan!

June 27, 2026

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