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Beauty Queens Cosmetics Reviews 

143
•
TrustScore 2.5 out of 5

2.5

Hair Product Store
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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were unhappy with their experience overall. Consumer feedback shows that buyers frequently experienced massive delays with their online orders, receiving zero communication, missing items, or false promises regarding dispatch times. Buyers also struggled significantly when trying to obtain their money back, frequently stating that customer support ignored messages and forced them to involve their banks to resolve the issue. Though some purchasers faced severe issues with online shopping, a few other people also felt that the vast selection of hair extensions and cosmetic products available was genuinely impressive. Some reviewers were happy with the friendly staff and helpful service experienced when visiting the physical stores to buy items.

What people talk about most

Order

Customers consistently note negative experiences with order processes, frequently highlighting severe delays... See more

Product

People report ambiguous experiences with product, reflecting a high level of disagreement among consumers.... See more

Refund

Customers consistently express deep frustration and disappointment with refund issues. Reviewers frequently... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many reviewers... See more

Delivery service

Consumers find experiences with the delivery service to be deeply frustrating. Many customers report paying... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The store has a good selection, but terrible service. You don't get an order confirmation, and in my case, no information about the reason for a refund (I did get some money back). The store also does... See more

Rated 2 out of 5 stars

June 8th - Placed order
 June 11th - “Order shipped” 
 June 13th - Shipping updated (new tracking 
number) 
 June 14th - Partial refund (several items out of stock) 
 June 16th - Order arr... See more

Rated 1 out of 5 stars

Paid for 48hr shipping via Royal Mail, nothing has arrived, been a week, no emails answered, luckily bought on credit card so believe this is fraudulent so will try to cancel and get refund! AVOID USI... See more

Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetics Store

Information provided by various external sources

The biggest selection of hair & beauty cosmetic products including Fashion Fair, Iman, Sleek, all at great prices. Stores in Birmingham, Leicester, Northampton

Contact info

2.5

Poor

TrustScore 2.5 out of 5

143 reviews

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No history of asking for reviews

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2.5

All reviews

(143)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

An impeccable store!

I DO NOT go to any other hair and product shop but this one!

The range of products and hairs are immense, perfect for me as a mobile braider.
The shop is well arranged and organised so it's quite easy to find what you need and if not the staff are always on standby to willingly help ☺️

Let's talk about the staff...they are pleasant, polite, professional, welcoming, the list could go on.
They are able if recommending alternative products or hairs if the one you require is unfortunately unavailable at that time.

I am fortunate I live within the area of the stores location as it's accessible ✅

I've heard comments based on other hair stores and I'm loud and proud to say the store I frequent does not fit their category.
The reputation of this store is impeccable 10/10 💯

RiRi

April 4, 2026
Unprompted review

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