Yesterday I was so shocked and angry at…
Yesterday I was so shocked and angry at this place and their fakeness, poor service and lies. After making appointment to go.. for a facial, and have what, I wanted was a hydrafacial. l was left in absolute shock and tears. Firstly the place was a small dark room in an office building on a high level floor. Then I was demanded for money upfront for the service, which once I made transfer on site. I did not even receive after the bank Confirmed with them that my £117.00 went through, but they lied and was rude!! Therapist was constantly calling, talking to her boss on mobile, in another European language, all through the time. Arguing with me. Not even apologising for their fault and their dodgy behaviour. She said it’s not her problem like a very rude angry feisty person.
They threatened to call police on me and the receptionist seems like she was the “boss” who was taking private booking on the side whilst she is working for the building. Everything seemed off. They are not legit and hence in a building hidden away.
My husband who was with me.. because I’m chronically ill. Told her to give my receipt because I already made the transaction in front of them, whilst she was denying constantly.
The therapist looked and acted very unprofessional constantly phoning her boss, speaking in another language in high pitch tone, rude attitude. After being home several months due to severe health issues I was looking forward to my facial and left crying and upset.
The way whilst my bank assistant on speaker, told me clearly in front of the therapist that the money has gone through. Her boss kept instructing her and calling me on the phone whilst I was speaking to the bank. She kept threatening me and saying “I’m going to call the police” what kind of behaviour is that!!!
Ruined my whole day they did!! Wasted my Uber money from a long journey only to be disrespected by some illegal immigrant Europeans, acting dodgy making money privately in a hidden place scamming people. Fake Google reviews and rude attitudes. Especially in posh Kensington area. The audacity!!!
June 28, 2024
Unprompted review